Customer did not leave a comment.MARC M.
R and S Truck Caps Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.LARRY F.
Better communication. I was not made aware of the exact drop off process, and the store put that I rented the truck for three days when it was only one. However, I did get a refund through Uhaul but it was the store who put the wrong info in and I was being charged 100 over what my bill was.Derek S.
I said no to insurance, got no receipt, Then when I needed contract to return, I had been charged $40 for the insurance. I returned the trailer early and was told of I did I should get some credit for not using it as long. When I called u-haul I was told they couldn't do anything about it!GLENNA M.
Customer did not leave a comment.Rachelle B.
Customer did not leave a comment.KIM W.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.JIM B.
Customer did not leave a comment.Duane D.
The man that got my key was great, the man that came in from the shop that said I was going to have to wait as he needed the man who gave me the key. Luckily he finished with me before going to the shop.Shawn B.
Customer did not leave a comment.chris L.
Customer did not leave a comment.holly B.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.MIKE W.
Customer did not leave a comment.DAVE B.
Customer did not leave a comment.Oscar M.
Same quick and simpleRussell W.
Customer did not leave a comment.BILL H.
R&S came through for us in a jam. Out original pickup place no one was there for us to pickup our rental trailer. We were on a time schedule & thank goodness R & S came through. Things do happen I just wish the other place would've text us & let us know if they were gonna be late. But with not knowing we had to do something.Lisa H.
The folks where very pleasant and helpful.. The truck was in excellent condition and our small move went well.bryan J.
Customer did not leave a comment.William F.
The odometer had a discrepancy when they visit was picked up. There was an attempt to overcharge me by 400+ dollars. Nothing to do with the drop off facility. Correction was made and all is good.charles A.
Customer did not leave a comment.Dan F.
No boxes or padding materials?!?!? Very Nice and Helpful Staff!!!!Charles S.
The locations for pick up and drop off were fine, but I was disappointed that Uhaul changed my location for pick up which caused me to drive 30 minutes out of my way. I had scheduled the pickup with the location because of the location I was staying. Also the wiring for the breaks and lights was broken when it was picked up and had to be replaced before we could leave with it. It obviously was not checked at the previous drop off.Malisa K.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.KARIM B.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.CHRISTINA F.
The location and people were great. Uhaul over all really needs to get there act together!!! Not at all happy. Do not recommend Uhaul!!!douglas B.
The guy didn't know what he was doing, took 20 minutes to schedule, went in the next day to pick the trailer up, said it was $49.00 for 2 days, paid cash and he charged a extra $21.00 since I paid cash, said I would get the difference back when I returned the trailer, then another guy checked me out and he said they didn't owe me nothing. The extra charge was for insurance.???????? So if I would've paid by credit or debit card it's $49.00 but since I paid cash it was $70.00 The guys that work at R&S Truck cap does not have a clue. I rented Uhauls from 3 other places in Tuscarawas county and never had a problem and the bill was what they said it was. I got fed up and told them to just keep the extra money after 10 minutes of arguing with this clown. They don't know what they are doing and they are robbing people.JIM B.
The gas cap would not stay on tightly. The truck needed maintenance. Shook really badly in West Virginia. Over all was satisfied.donnie S.
I was the best!!shannon E.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Richard R.
Very helpful less than 1mile from my unload location ...they called U Haul and saved me from driving 15+ miles to drop off in New Phliadelphia. Thanks, (:)JIM M.
Four pin to seven pin electrical adaptor, if needed, should be included in the rental price.LARRY F.
Not a problem but I am concerned that I received a call today (3/23/17) stating that I was overdue when I dropped the trailer off on 3/18/17 around noon (give or take a few minutes). I understand that R&S was closing but I was told they had all night drop off. There should be a way to better communicate that I dropped off the trailer (maybe have a designated drop-off parking space?) and a way to lock the trailer. Concern is that U-Haul didn't know I had returned the trailer and someone else could have simply connected to it and taken it; leaving it my word against U-haul about the return. In this case, no harm - no foul but it is something to consider at all locations going forward.Timothy C.
The agents in two out of two trailer rentals that I have made in a month were extremely slow to process me out with the equipment (almost an hour each time). They seem to not understand the computer program. The agent today didn't hook up the trailer without my help and then hooked the chains up wrong. Neither wanted to check the condition of the trailer upon its return...strange since they stress buying insurance. This location needs a U-Haul overhaul regarding the rental process and customer service. They just seem uninterested. Dirty trailers with debris on the floor and six inches of snow on the floor is rediculous. I was overcharged also for my one-day rentals when I only traveled 14 miles from the rental center one one occasion and 20 on the second. $18 per day turned into $26 both times. I got ripped off. Won't go back and won't recommend them.DAVID K.
At this time I don't believe anything.rick H.
Friendly service, clean well maintained trailer.Rick D.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.MIKE M.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Luke D.
Customer did not leave a comment.anna P.
No one there to take care of business or go over the return.Grant M.
Customer did not leave a comment.Grant M.
No comment, dropped off after hoursJoe S.
Customer did not leave a comment.Randy T.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.MARABETH Q.
I was disappointed that the location was not the one I had requested for picking up the truck. I wasn't made aware prior to pick-up that evidently the 20 ft truck was not available in new Philadelphia and I had to go to the north end of Strasburg to get it . This added miles to the 120 allowed and as a result,put me over that allowance. If the pick-up location is changed by the rental company shouldn't they account for the additional mileage and inconvenience? I was surprised that there was a balance on the rental due to this. I understand it's a small amount of money, but it's not the money, it's the principal as the saying goes. Otherwise my trip was decent and uneventful. Sincerely, Scott RiffleSCOTT R.
Customer did not leave a comment.William S.
Truck wasn't on full dolley I rented was broke jut wasn't happy with it no rampROSE S.
Customer did not leave a comment.Joseph G.
The trailer was great but the price was quoted at 474.00 and it was rented at 672.00 when I pick it up. sounds like a bait and switch type issue. We received no help from your customer service department, my wife got the phone run around. 30% up-charge is ridiculous. That's what social media is for spread the word. If you would like a copy of the quote, I saved it. upset with U-haul.Louis H.
Customer did not leave a comment.JEFF S.
Customer did not leave a comment.Wilma M.
The location was closed for the holiday weekend but I was assured there would be no issue for 24-hour drop off. I returned the trailer before it was due and left the paperwork in the drop box as instructed. Two weeks later, I receive a receipt for an extra 13 days. Needless to say I will not recommend this location since they cannot process the returns in a timely manner.Amy T.
Perfect Transaction. Helpful, Pleasant Staff. Trailer was clean and ready to go. Excellent Location. 5 Stars!!Craig F.
It seems there is some lack of communication with uhaul and the locations, I reserved for 24 hours and received a call at 11 am the next day saying the trailer was reserved by someone else at that time and waned to know when I would be back. I couldn't get back for 8 more hours.George F.
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.TERRY E.
When I picked up the trailer, it was frozen to the ground. Thank goodness they had somebody who could come out and help me. If I had to have done it myself, it would not have been possible. also, the gentleman that helped me said I needed a connector, so I went in and paid the $13 for one. We discovered that none of the lights on the trailer worked. After getting home, we realized that we did not need the connector. I wasn't real thrilled was spending the extra money that I did not have to. then I was surprised to get a phone call from the receiving location asking me where the trailer was. It was supposed to be a four day rental, but this company messed up and put it as a one day rental.JENICA S.
Keep rates the same and allow pro rate for early returns.Philip B.
Customer did not leave a comment.Chase W.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Michael B.
The rental agent was untrained on the computer sign out of truck and equipment. It took over an hour for her to wade through each step of the process. I had to produce four, 4, forms of ID, and she still wanted a friend's name and email for "payment assurance". I will not rent from UHaul again. Very unprofessional. Oh, and she didn't include my second handcart with my order which caused the drop off location to call her to verify that I did not receive it. Suggestion: If you are asking for all the information that you do on the online sign-up, why it the clerk asking for the same information, the same credit information, and also more than two forms of formal ID. Get a super user-friendly computer program for very unskilled people to operate it at the pick up and drop off points. Customers do have other choices when treated so poorly.ALICE C.
Didn't like driving that far out of my way to pick up truckJAMES D.
Customer did not leave a comment.RAY K.
Pick up location was far away and drop off locationVernon W.
Customer did not leave a comment.tim D.
Customer did not leave a comment.TYLER S.
I am not sure if the location is to blame or U-HAUL policy, but the extra dolly and furniture pads inside the truck were a real pain! When we opened the truck, the seal on the dolly was already broken, and the furniture pads were in the way when loading! We did not use either but were charged for both and had to call and request a refund. Stupid idea U-HAUL! If you are going to put something in the way that was not requested, why charge someone for using it when it is in the truck anyway?ROBERT B.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.RAY K.
Customer did not leave a comment.TODD H.
Would have been nice to have a pick up location that wasn't 45 minutes in the opposite direction I was moving to. It was nice that extra mileage was added to compensate for the extra drive. But moving is a stressful time and having to drive that far out of my way made it more stressful.ALISSA G.
I think 99 cents a mile is a bit much considering we fill the gas back up before we return it. Honestly, that was my only complaint!RAVEN H.
Customer did not leave a comment.VICTORIA H.
Customer did not leave a comment.LORRIE L.
Customer did not leave a comment.DEBORAH V.
Great customer service from pick up to drop off. Thanks for the wonderful service. We will recommend this location to others and use it again in the future.DJ H.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.PERRY P.
Customer did not leave a comment.JILL O.
maybe offer deals or supplies for a reasonable price ..like 5 moving boxes with the purchase or rental of a dolly and the truck..something like thatCorey B.
Customer did not leave a comment.MIKE M.
The Uhaul rep, Don, was professional, courteous, and very easy to work with. I will highly recommend this location and staff.joanne B.
Customer did not leave a comment.CHRISTOPHER B.
I wish I could choose recommend yes and no because very friendly staff but after the transaction they pointed to the door and said it is out there just don't get the 6'X12'. There were two 5'X8' trailers so I had to look at my receipt to get the right equipment number then hooked up myself and checked all lights before taking off. Thought that was a little strange.Charles B.
Customer did not leave a comment.tim V.
Customer did not leave a comment.Bob E.