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Jennifer W
Customer Reviews for RAM Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let the attendant know front floor was dirty and truck had not been swept out but it was left like that and not from me. He apologized and said it would be taken care of. Kaden was very nice and efficient at the Hancock MD location.
Brenda WTodo esta bien
Armando MThe only recommendation is to have the phone line fixed, but besides that great service and equipment. Very pleased with the experience.
Jorge DYoung man was very helpful and polite! He actually removed the tow dolly from my car, which was greatly appreciated by this old man! Above average experience!! AAAAA+
Michael SThere was no one there at the site and it was during work hours just a phone # to call Andy and a drop box. looks like I got charged for something on my bank statement with no explanation, filled the gas tank and the truck was clean
Wesley SVery nice customer service. All was good and would recommend.
James DSee above comments
Chris NJust keep doing what you are doing and you'll have happy customers 😊
Gloria RNothing very good customer service Thanks uhaul
Danielle BMy only problem is getting a second bill from uhaul that says I drove 150+ miles when the distance from New to old house is 5 miles round trip an I drove it twice which doesn't equal 150+miles. Something is wrong with your system because the first bill I got was dead on with the charges an I will not pay from someone else's miles
TROY DMuddy mess. Need to put gravel down.
Kristen RThese gentlemen are very professional
Timothy TNo one was there!
John KI was misquoted and overcharged. The base rate was not explained to me. I was told $119 one-way + 40 cents a mile. I then booked 2-way thinking it was 40 cents a mile. I tried to change it back to one-way when I had a ride home, and was told that truck is only 2-way. I left it, thinking it was only 40 cent a mile, so around $40 extra. But.my bill was over $300, more than $150 over what I was expecting. The woman said she would call before charging my card, she did not. When I saw the bill I left a message asking for an adjustment - no response. I had no idea the whole trip would be billed at $1.29 per mile or I would have canceled. I did not need 2-way that badly. Very unhappy customer!.
Ranata PKara was very wonderful to work with and made my first time renting a U-Haul that much wonderful!
Paige SExtraordinary service ! I've used this location as Drop- Off on 3 occasions so far with more trips to still make . Cara has been sensational every time. Twice she was serving other clients simultaneously -- but she seems to float from one to the next effortlessly. Superbly efficient and so friendly, kind + accommodating. A breath of fresh air for weary movers !
DAVID HThe site is basically an empty lot with very poor signage.
Nisa PReservation 6/29/2022 for Frostburg, MD. Why on earth we were scheduled to then pick-up in Hancock, MD 50 miles away with one day notice is unacceptable when there was a U-Haul location right down the street. I have no idea what the point of the reservation is if they are going to change it. And online, it never updated. It still said Frostburg even on the day of pick-up. To U-Haul customer service reps, don't talk to customers like they are stupid. And to the people who train these reps, please tell them not to respond "no problem" when someone says thank you. It's an inappropriate-try bringing back "you're welcome". And by the way, the experience was a problem so no, I didn't appreciate hearing "no problem". That experience caused 100 extra miles of travel, both time and fuel not just for the U-Haul truck but my personal vehicle too.
Angela SGreat customer services.
Melinda ACara was very knowledgeable and helpful. Would definitely rent from here again.
Donna SCara has a great personality
Roland LYour agent, Cara, was excellent...
John TEverything went smooth. I have no complaints or suggestions!
Frank RCara was excellent. Extremely helpful and professional. Highly recommend.
John TThis facility is very typical of a rural U-Haul facility which are often associated with other businesses. In this case it is part of a sand lot, which doesn't bother me in the least. I rented a trailer, which was pretty old. But, again, I've found this to be typical of U-Haul facilities. On the other hand, the staff was VERY helpful, friendly and accommodating to my needs. So, I gave them four stars. I will rent from them again and recommend them to others.
Douglas SNothing everything went great, could’ve used a cold drink
ANTHONY LThe overall experience was challenging. I never received the phone call I was supposed to get on Friday before 6 PM. I was not informed until I called on Saturday morning that the pick up location was changed. It was moved 30 miles further away from where we were supposed to pick up the rental. It was 30 miles out of our way and cost us extra time. Despite the headache with the location, Cara was extremely helpful and went out of her way to help us. She even tried to find a location closer to our preferred location. She really was helpful!
William BThat thing the help was actually equipment was in great shape
ANTHONY LFriendly and helpful service for a small location.
John BCara was very personable and Customer service focused. I was very happy with the experience.
immanuel KThe staff here, Cara, was extremely nice and went out of her way to assist me. I will be recommending this location for U-Haul products to everyone I know that is in need of it.
Carol MYoung lady that runs the place was great, went all out to be helpful
Gary AExcellent, would always go here first.
Geoffrey GCara is wonderful! She offers fantastic service 😊
Margaret BInsure that the person working for Uhaul is WAITING for the people at the scheduled/reserved time. We had to wait 20-30 minutes and call numerous times to get the person to come to the office.
Ruth RA live person checked my truck in and was a joy to deal with!
Beverly VNothing! This location was phenomenal. I was in a real jam and the owner of this location went above and beyond to help me out.
Kristen FWow! Don't know what to tell you here. If ALL your locations are like this one you don't need to do ANYTHING to improve for the next customer. This location is perfect and they went out of their way to hook me up with this truck. THANK YOU!!!
Rck SFriendly and very nice experience. Great job.
Michael PLady was very kk d and helpful
Gyula SCara was wonderful. Very helpful and informative. So very nice.
MEREDITH LI was charged for extra milage when I did not too go out of the way at all. Either the mileage was recorded inaccurately or there was not enough mileage allowed. I will disrupt dispute that charge with my credit card company.
Bryan WIt was a pleasure to do business with Ms. Cara in Hancock, MD. Thr truck was comfortable and drove well. Loved the back-up camera on the rear view mirror. I would recommend telling future customers about loading 1/4 at a time with straps we could have rented to secure each quarter of the load.
Albert PFriendly and quick service
Shane SThis location is always willing to work with you. They are friendly and understand that things can happen when traveling long distance. Two thumbs up!
Hugh SExcellent, Quick + Friendly service
David HThis is the 3rd time we've used Hancoxk Md as drop off point . On each occasion , Cara has displayed outstanding service and hospitality .
DAVID HEverything was right on point. Excellent customer service.
Ansel LLocation was closed when the vehicle was returned. However they do have drop boxes set up which was helpful.
Candace sCara proved to be the most helpful U-haul rep I have ever had!
David HCara was wonderful!!
Kristin NCara was very helpfull. You need more like her at other locations!!!
Thomas TNothing. Cara was very good with taking care of business and very helpful
Sheree N