rented 15' van to move a load of furniture. Took couple hours went 17 miles. Stopped to add gas figured that adding 7.8 gallons should do the trick (just to be sure) Checked in showed receipt from next door gas station to attendant but was surprised an little over $8 gas charge which either means it gets 2 miles to the gallon or truck has a gas gauge issue. No big deal The Attendent wasn't the problem as very courtious Have to check yes or no for recommendation and will check yes as long as they don't get the same van
VINCENT L
Customer Reviews for RBNL Caribbean Takeout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a very bad experience all around at the location custumer service on the phone was great
MICHELLE RI had reserved this for mobile pickup with the app but when I arrived I was unable to check in. I called the number provided and was informed that a truck had not yet been assigned. The cs agent assigned a truck and instructed me to try again. I did and was still unable to check in. the cs agent then informed me that this was for an in-person pickup (even though I had an email confirming app pickup) and that I had to wait until they opened at 10am (my pickup time was for 930am). This was a very frustrating experience especially since I had people waiting for me at the moving location at 10am.
ELIZABETH CIt took an hour and a half to pick up a trailer that had already been reserved for and rented online. I would maybe recommend this location but with reservation. My return for drop off was no trouble at all. It only took about 5 minutes.
ROBERT KVery friendly and knowledgeable
BARBARA DIf offering pick up at a certain time, you don't tell customers that they'll have to wait until after reservation time to get hand delivered keys
Korey HGreat location for me. Staff was friendly and helpful.
WARD LWe rented a uhaul from the Fort Wayne coldwater road location several months ago and the truck was really dirty. This time the truck was 100% cleaner and in better shape.
CRAIG KThe trailer was full of mud and dirt The U-Haul representative didn’t speak English and input random information. I was charged over $100 and didn’t get my deposit back when I complained about the mud. Was told they were closed for the night!!!! This was an awful experience and I want my money back
PRESTON PU the best
BILLY ENothing that i can think of
TRAVIS K