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David R
Customer Reviews for RVS Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after closing so no interactions
Gabrielle WNothing the lady that rung me up was so nice
TAIHEICHEN CI put no because when I picked the truck up it had a check engine light on. Called roadside and they sent a technician out. He messed with it for a bit and claimed it was ready to drive. After that I noticed the lights wouldn’t shut off. Reached out again they told me it was on a 30 minute timer. However after the 30 minutes they turned off and on for about two hours. Called roadside again to let them know. They sent out another technician. They were there until around 1-130 in the morning and got it all ready for me. No issues on my 800 mile trip. The truck was clean also.
Garrison SEverything was great, only trouble was the truck itself had an issue where when you went to break, it pushed like it was about to accelerate. Which was strange. The customer service at this location of rental was STELLER! So friendly and charismatic! Would recommend!
MAGGIE PMake sure uhaul website is correct before schedule. uhaul always redirects my pick up location making me spend more in mileage even though the closest location had 12 trucks on hand and online said was available
JASON Pvery friendly staff and an adorable dog.
NATHAN JVery friendly and helpful owners.
DEBORAH WNothing the people at RVs are the best
STANLEY SAt RVs they are the best they treat every body like there prt of the family
STANLEY SNothing RVs performance are the best
STANLEY SThe 6x12 trailer was in very good condition but the outside of the trailer had mud on it from previous rental and the inside of the trailer had dirt and sand. A washing and sweep out would be helpful. I was charged for two days but only had the unit for less than 24 hours. I had to call for a refund of the extra day charges.
PETER UNothing
ROGER DThere was no one here and the UHAUL app process was annoyingly frustrating and calling the Crystal location was not helpful until the thrid call when we finally got to speak with the manager Quincy. The first two folks we spoke with were not trained well on the One way rental drop.off or the APP. I do not see this as being their fault though fully. super frustrating drop off experience where picking up and dropping off at the same location is seemless. This drop off at another location process sucked and tool way longer than it should have.
STELLA PMy location was moved 30 miles away. I was assured someone would call and get me back to my original location. Nobody did. So I called and after hours on Friday, I was switched back. The app never worked to get my truck so I had to call again. It took almost an hour to check the truck out. Drop off went much better but still confusing because the app wanted to charge me again. I had to call on Monday and get it straightened out. Also, no dolly since the switch was so late. Just my opinion, but if a business chooses to rent Uhaul trucks, they should be open on Saturdays, which is the busiest moving day. I haven't rented a Uhaul in a long time. If I ever do again, I know I will be a little more wise.
REBECCA ONo credit for leaving way more gas in vehicle than was given to me ? You leave me 3/8 of a tank at pick up location , I fill it to full and you didnt give me any credit off my bill . That's robbery
Sarah KRvs is not open on weekends.
ROBERT JCustomer service was extremely helpful and friendly, location was very convenient and clean.
Tamara KTruck did not have the dollies that were reserved and requested, needed to call the next day to get a refund. App didn't had to call Uhaul since location was not responsive to issues. Took over 45 minutes to get truck and associate at Uhaul changed drop off location which was unknown to me. Had to call again about that issue.
Amy EAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA VERY HAPPY
Steve BThe U-Haul website was not user-friendly for locating and making a reservation on the equipment I needed ended up having to call the toll-free number to make the reservation. The toll-free customer service rep seem to be having difficulty locating the equipment as well but overall was able to make the reservation. The rest of the process went well
JENNA KFast service
marty gVery Friendly and helpful
TIM DThe location was great, trailer worked great, Katie was fantastic, .......The Uhaul website sucks ass.
Doug WVery friendly staff, very simple and easy process!
Cadin SWe dropped off the rental during off hours so we didn’t have any experience with RVS directly, but the return process went well.
carl wLove this location. Very friendly staff!!!
Darrin JThe location and service was great. The app was a pain. The check in process on the app to pick up the truck took way too long. We waiting almost 20 minutes to get “approved” Then when dropping off the truck I got no confirmation email/invoice that I dropped it off and I still don’t know how much I was charged
MICHAEL RVery upset that I was over charged for being a little late on returning the truck
Timothy Pnothing - the check-in/return was flawless, the gear worked great, and it was easy enough that I kept thinking of other times I should rent a truck if it's this simple.
Brian HFriendly excellent service.
donald sI was never given a reason for my drop off location being changed. This SIGNIFICANTLY effected planning around time needed and milage from a mile a away to over 16 miles.
David UVery polite and friendly.
ann gThe remote online system did not work correctly, wasted 2 hours picking up and returning
Shawn MTruck was brand new. Car hauler was another story. It had rusted, hard to operate ratchets. One tire wrap was too short and was barely operable to secure around tire. One tire literally shredded to the steel on way down. Very lucky it did not blow our and cause a crash....
Paul PThey were awesome to work with!
Rochelle KCheck was super easy and staff were very friendly
John BGreat place Great customer service
Daniel NThe location was great, the people were great. The issue of moving supplies was horrendous. I needed a trailer hitch and ratchet straps. I got to pay over $16 for shipping. My rental time was at 10:00 am to 4:00 pm. As of 10:00 am they had not arrived.yet. I go to see the pick up place, they don’t have the supplies. I go home, wait, 1:40 and stuff hasn’t arrived and the update is “delivery by end of day.” I go buy my own hitch and ratchet straps and get my motorcycle trailer. Go home to load up my motorcycle and guess who shows up after 3:00, Fed Ex. I towed my motorcycle fine and got the trailer returned after the place had closed. I want a refund for the crap I was charged for, as well as shipping!!! I’ll bring it to one of your corporate locations and drop it off. Again, the repair place that I picked up the trailer from was great. The bullshit of me having to have simple things sent up from Kansas City as absolutely ridiculous.
Joseph WP
Dave KEmployees were well trained and accommodating. They helped me throughout the process. Very respectful and friendly at the same time. We will definitely do business again. Thanks much for the wonderful experience.
Jose MNothing comes to mind, everything was perfect the way it was. Thank you for the great rental experience!
Jeremy GCheck if parts of the truck like latches, door window cranks, ect....need to be oiled or replaced. Some door latches in the back and the ramp needs to be oiled once in a while to stay fully usable and not hard to open or close. Also the exhaust needs repairing so the fumes do not go into the cab of the truck.
Stacie LHad to go inside for the key, but otherwise a very fast, easy and simple rental
Steven GThe guest service at this location was second to none!!!
Jim JWe were not happy that 2 days before we were to move that we get an email from uhaul telling us that we have been moved to a different pickup location and drop off. We are an older couple and it was not convienent for us at all. When you book a pickup and drop off with customers no matter if it was done well in advance(as we had done) the moving truck and anything that you rented with it should be at the location it was set up at. If your policy to make this an easy experience with you haul you need to work harder at following thru with the way the order was set up. I really don’t think I would every call Uhaul to move again snd would not recommend your service.
SANDRA HThey were johnny on the spot. No waiting at all.
sharie kFirst time I reserved a truck without a hassle. If UHAUL employed more people like Katie, you would have more satisfied customers. Everything went so smooth and we had our truck within 8 minutes. Awesome job Katie!
Nancy PEverything went smoothly. People were friendly and helpful. It was a great experience
patrick bThis local truck I was assigned is so old and has exhaust that fills the cab of truck
Christopher CRyan and Katie are phenomenal!
Cristina SThe truck and pickup/drop off sites were fine. The app was not user friendly, and I kept getting booted off. When I longed back in to drop off it appeared I had to drop off where I picked up. About a 15 mile difference. Then when I actually got toethe site and clicked on drop off it said I should be at the original drop off location. Very confusing.
Terrence A