The guy was nice but computer down and couldn’t give us a trailer,then said the could and uhaul did a check out over phone that took forever, whole check out was a3 hour process between two trips there . Dirt Road bumpy with potholes so thought that why trailer was bumpy, didn’t realize till after it was loaded and my helpers gone that it was only able to ride15mph
JAMES N
Customer Reviews for Radiant Storage NWI 21 LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
ERIC SI had difficulty uploading a picture of my license via my phone as for some reason the pictures were getting blocked by the security settings on my work phone. The person at Radiant Storage was excellent on working through the issue on his phone. It would seem to make sense to have a small scanner at the desk, as I have run into this issue before at UHaul.
WILLIAM MYou do good, only thing, the car has a strong smell of smoke That's not you but the last renter
Alex OFrustrated with service, then charged a cleaning fee for a clean uhaul trailer.
DALLAS Hwas not open at posted time even after I called to verify hours. I had to use the app to drop off. I found this very frustrating
Anthony LI would not recommend the location to anyone because I di not recommend uhaul to anyone. I reserved a 5x8 weeks prior, but you failed to provide the trailer as promised. I was forced to settle for a 4x8, which resulted in leaving items behind during a cross country move. 0 stars
Max PVery good and helpful labor services!!! I would hire them again if I need to move something again in the future!
Linlu L