it fucking sucked!!!! the day before i'm supposed to get my truck, i get a phone call saying that UHAUL overbooked the trucks in my city. HOW??? How do you not know how many trucks you have??? I booked my truck months in advance for my move-out day, so therefore that truck should BE THERE WAITING FOR ME TO USE IT. And THEN the person on the phone didn't inform me that I was not getting a 15 foot truck like i had booked, but a 10 foot truck instead. SO SURPISE!!!! WE HAVE 5 SQUARE FOOTAGE LESS OF TRUCK. We had to dump our SOFA, ARM CHAIR, AND MATTRESS all ON THE STREET because UHAUL didn't have MY TRUCK. I lost more time, money, and items in this move than ever before.
Gwendolyn P
Customer Reviews for Ramos Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional
Janean HThe truck was dirty. I had to sweep out so it would beclean for my mattresses and other things. The gas was a quarter tank. Had to stop for gas in the middle of my move. Was hard to judge how much to put in to make sure it was at the same gas level as recieved.
Cora LSuper friendly and overall a good experience!
CALEB FKeep clean the car
Shah mI’ve never rented a U-Haul that was left on completely empty. The inside could have used a clean.
Deborah MEverything was perfect, no need 2 change anything
Karl Pnothing! Sheila is marvelous! She was at lunch when we made the reservation and she immediately came to the site to check out the truck. She was so considerate and kind. We needed the truck for longer and it was not a problem, she even stayed later than closing to be there for us to check it in after 5 due to traffic conditions. Tess Clifton
theresa cShela was very nice and helpful!
Jimmy NI paid really too much
VIRGINIA CVery good service.
doris c