Leave united moving (my ‘Lenox’ movers-though they came from 2 hrs away they said-) off the list of possible candidates. Worst movers ever!
Chistopher L
Customer Reviews for Ramseys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great drop off. I was very pleased how quick I it was. Thank you.
Robert NAlthough the website let me rent a unit that was not on site, the people at the telephone customer service center and the person at the ACE store were extremely efficient in resolving the problem and in addition to being very friendly, at the end of the day I made my Uncomplicated move, I recommend going directly to the store, because in my first experience both the website and the u-haul app do not guarantee that what you reserve is what they are going to give you, but their staff makes this work , thanks to all of them. 5 stars customer service. 4 stars u-haul website. 0 stars to the u-ahul app
Erick VIt was simple, friendly and quick.
Marc HVery friendly, treated us in a genuinely friendly & helpful manner. A great way to complete a long day of moving!
Marc HHaving to wait for my 60.00 refund. was told from the hendersonville office that i would get a cash refund when delivered to site in iowa. have not recieved it yet and the trailer was returned. Man there said they didnt give cash refunds so now i am waiting on my money.
Kim CThe inside of trailer had no padded walls.
Curt DThis location is great!
Dennis HGreat service. The paperwork could be improved by converting reservation information into the rental paperwork vs reenter.
G LThe gentleman who completed my reservation and provided instruction on return of the UHaul was excellent.
Matt DNo issues thank you
Michel CGreat customer service. Super friendly
Becky MThe check out process seemed cumbersome to the agent
CLARK JGary was amazing as well as his partner they went above and beyond helping me get back to calif safely. Thank you so much
Caleigh LIt was great on gas and this isn’t the first time I’ve rented from them…they are really friendly to their customers
Tou VI was not able to return to the location I wanted and had to drive an extra 50 miles.
ROBERT MTruck had a problem with park. Sounded like there were loose seals in the windows. The representative at Ramsey Ace Hardware was extremely helpful so want to make sure he is aware of how grateful I am for his services. Brad was his name.
Melody ATruck was dirty, there was no representative on site so took an hour to get a reserved truck with the help of uhaul customer service. Drop off was a nightmare. Once again no representative at location and no one there that could do a return on equipment. Had to drive an extra hour to get back deposit. Ramseys Ace Hardware is clueless with uhaul procedures and probably not be a uhaul site. Worst experience ever.
Troy WThe local dealer was very helpful, but they didn't have the auto-trailer that I reserved (which was more of a problem from the Uhaul corporate scheduling department).
Addison K