Customer Reviews for Ramseys Service Center
(U-Haul Neighborhood Dealer)

855 reviews

659 Burmont Rd   Drexel Hill, PA 19026
(Next to Burmont RD Septa trolley stop)

(610) 626-2446

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 626-2446

659 Burmont Rd
Drexel Hill, PA 19026
(Next to Burmont RD Septa trolley stop)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service at Ramsey's is always great. Fast. Friendly.

Bruce W. 
Rating:
4.0

Not as convenient and clear

Valez J. 
Rating:
4.0

The lady who met us when we dropped off the truck met us outside. She was very professional. Easy drop off process.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Excellent customers service.

Patricia B. 
Rating:
4.0

the customer service was good but the car wasn't clean at all.

Hildret B. 
Rating:
5.0

Customer did not leave a comment.

jana G. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Nothing. At Ramsey's Bob was extremely knowledgeable and helpful in every way.

Jeanmarie B. 
Rating:
5.0

No improvements needed everyone was more helpful than any other U-Haul experience ! Bob and his staff are my go to people for all my rental needs !

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Jean K. 
Rating:
5.0

Customer service was great.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

AARON W. 
Rating:
4.0

Everything was more than I expected

James M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Cierra H. 
Rating:
5.0

Customer service at this location was excellent. Truck was ready when needed and everything was clearly explained by the owner. Fantastic experience and will definitely do business here again if I need a UHaul.

Stephen A. 
Rating:
4.0

Cost too much per mile

Dion J. 
Rating:
3.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Abdi S. 
Rating:
3.0

Customer did not leave a comment.

DI Y. 
Rating:
5.0

Make the reservation online andvpick it up from the professional dealer. The personal service fixed technological issues with no contact docunent submission issues.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

We wound up having to use the truck additional time and they were very accommodating and understanding. Bob is a great guy who explained everything I needed to know and was a genuinely happy person to deal with!

Heather B. 
Rating:
5.0

You guys are awesome

Alex C. 
Rating:
5.0

Great customer service and communication. I will definitely be back. Thank you.

James G. 
Rating:
3.0

I was extremely dissatisfied with Uhaul corporate, I reserved a 20ft truck in Philadelphia and was forced to take a 15ft truck from Drexel Hill. Everything did not fit into the smaller truck and Uhaul really ruined my whole moving experience.

Andrew B. 
Rating:
5.0

Vehicle was ready as scheduled. Friendly, courteous staff. A pleasant experience.

Ralph P. 
Rating:
5.0

Great convenient service.

David K. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

CYPRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Devon D. 
Rating:
5.0

Customer did not leave a comment.

Louis U. 
Rating:
5.0

I've repeatedly done business with the West Chester pk. havertown location, and been really pleased each time,

Sharon S. 
Rating:
5.0

Really a great experience overall. Equipment was perfect pick up was really well done with great customer service coming from the Ramsey's service Station in Drexel Hill I can't say enough about how impressed I was from their customer service

John C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Great customer service, Bob is the man!

Christopher O. 
Rating:
2.0

Facility was not open when advertised. Facility failed to provide the furniture pads contracted and paid for in my contract. Had the facility been open as advertised, this issue could have been resolved at the time of issue of the vehicle.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

manuel G. 
Rating:
5.0

ALWAYS GREAT SERVICE AT RAMSEY'S AUTO CARE AND U-HAUL RENTALS. I DON'T GO ANYWHERE ELSE!

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Pick up and drop went very smooth. Staff was very pleasant and helpful.

MICHELE N. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
1.0

Cab wasn't clean, it was sticky and disgusting. The lady running the desk was unprofessional and rude. I also requested a 10 foot box truck and the gave me the bigger size up and charged me for the bigger vehicle (asked if they could give me the original rate I signed up for but said they couldn't do anything about it) so I had to pay extra. I didn't know how many miles I would be driving so I estimated, before I left I asked the lady if I would get billed when I dropped it off and she said yes. She lied to me, I was billed when I left the lot with the truck (should have just kept it all weekend at that point but only used it for 8 hours at the most whatever) . To top it off they gave me a vehicle with half a tank and said make sure you return it with half... well how am I supposed to measure that? I ended up filling the tank and it cost me $62! Thanks Uhaul! I paid almost $300 total for one day of usage, complete waste. This is why I have always used Penske/Budget. I tried to give Uhaul benefit of the doubt for once but I was burned. Uhaul will never receive a dime from me in the future. This is why Penske will always be superior. They clean the cab and take care of their customers. I will never use Uhaul again.

zachary K. 
Rating:
2.0

The location owner did not setup the truck for 24/7 share - a 2 minute pickup process turned into 50 minutes on the phone with multiple service reps so I could use the truck on moving day.

Colin S. 
Rating:
4.0

The rental pick up location was great. There are some issues with the integration between the U-Haul app and the onsite computer system.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Dave K. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

They were great!! Very kind and helpful! Much easier to pick up from compared to the huge uhaul center.

Christeena M. 
Rating:
5.0

Outstanding Service! Very Happy. I would rent again no questions about it!.

Joseph N. 
Rating:
5.0

Very friendly staff!

William T. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Ramsey Service Center made it a great and very easy with no hassle experience. Very friendly and accommodating. Loved it.

IGOR G. 
Rating:
5.0

Thanks Bob for everything! Even when I was running a little behind schedule Bob was willing to help me when I called to let him know.

Veronica N. 
Rating:
5.0

Each time I used their service at that location. Customer service is excellent.

mayra B. 
Rating:
5.0

Ramsey's Auto was the nicest, most professional U-Haul provider I have ever worked with. The only thing I would encourage U-Haul to improve the after-hours check in. I ended up calling in because I didn't have an account setup to do the check-in. Then hours later I got a different email explaining how to check-in without an account.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Great Customer Service by all staff.

mayra B. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Extremely friendly and super easy to pick up and return

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Lilith E. 
Rating:
3.0

Customer did not leave a comment.

Stephanie V. 
Rating:
5.0

So happy with the courteous, friendly and helpful service I received today. Easy pick up and drop off, and convenient location. Will definitely return! Thank you!

Trish B. 
Rating:
4.0

My experience with this location was smooth and easy everything was good so keep up the good work:)

BRIAN P. 
Rating:
5.0

Very easy rental experience! Bob and Rebecca at Ramsey's Service Center were awesome to work with. Thank you!

Kristin H. 
Rating:
5.0

Everything was pleasant, efficient, and very quick.

Robert M. 
Rating:
4.0

Be more reasonable with the gas prices should the rental truck be short a few gallons of gas. Please.

David M. 
Rating:
5.0

Customer did not leave a comment.

Chuck R. 
Rating:
1.0

I was over charged for days ,and lied on about gas , but i have proof of gas purchases right before i returned. He was very in considerate of anything i was try to convey. It seemed like he was trying to punish me for needing to keep it longer or something. Im just sad that this type of service is not forced to be recorded. I know i will take pic in the future

malika A. 
Rating:
5.0

The best service and the truck was immaculate!

marian C. 
Rating:
5.0

Customer did not leave a comment.

Mackie M. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Ramsey's were helpful, flexible and friendly!

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Mia D. 
Rating:
5.0

Very nice people. Easy to deal with.

John H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

A beautiful brand new pick up truck! Thanks

David M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Ann R. 
Rating:
1.0

Would give 0 stars if could. I reserved a 6x12 trailer 5 days in advance only to be told the closest one was over an hour away. Ok no big deal I guess I'll have to get it. Took over an hour to get it hooked up to my truck because it was buried in the back. The rate was $29.99/day. I had it 3 days. Simple math can tell you with tax should be around $100. When I was finished with the trailer I returned it to a closer location which is where I wanted to rent it in the first place. I was charged $200 because they said I returned it to a different location. They already had my cc info and charged it so there was nothing I could do. So because they couldn't get the trailer to my location I'm the one punished. What a scam

Rick S. 
Rating:
4.0

Customer did not leave a comment.

Rosalyn T. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Terrible place. This place is over its capacity. There's no space to move vehicle in and out. Took almost an hour for the staff to manage to have the trailer ready. Manager was rude. He was whining/complaing about not getting paid enough from Uhaul for all his effort he put out per rental. He passed that negative energy to the customers which is unacceptable.

dan H. 
Rating:
5.0

Nothing. Other than a few things with the truck -over steering issue and passenger side mirror flopping around (nothing to do with location, app or people) - it was an amazing experience using the app as well as speaking with a rep. Not looking forward to moving again but when we do.... ???

Steven O. 
Rating:
5.0

Customer did not leave a comment.

USMAN J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great experience. Thank you

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
4.0

I was supposed to pick up Cargo Van at a different location, but was told to come to this location instead.

Milford M. 
No reviews have been submitted for this location.

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