Customer Reviews for R&A Auto Sales & Service
(U-Haul Neighborhood Dealer)

122 reviews

11705 Berea Rd   Cleveland, OH 44111

(216) 912-0178

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 912-0178

11705 Berea Rd
Cleveland, OH 44111

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super easy and simple rental experience. The man that I dealt with was very informative and answered all my questions. I was able to get and return the rental with ease.

Jackie C. 
Rating:
1.0

Customer did not leave a comment.

Terrance C. 
Rating:
3.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Mohammed R. 
Rating:
4.0

I don't know if it's the location's responsibility but when I did a mobile pick up the tire pressure warning was on and when I filled it up it was lower than 50! Rear tire should be 80

Debra S. 
Rating:
5.0

Keep serving the community with excellence. Thank you

Debbie G. 
Rating:
1.0

I didn't get my dolly. Made things much harder for me.

Celina K. 
Rating:
4.0

Very kind and gelpful

Karen M. 
Rating:
5.0

No room to drop your own vehicle off and leave for the day.

Sara D. 
Rating:
4.0

Nothing it was all.good

William D. 
Rating:
5.0

Customer did not leave a comment.

robt S. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The app didn't work.

Conor C. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

If you tell someone that they will pay the price you tell them they should have to pay that price don't add on mileage that wasn't previously talked about. In my case Noone said anything about mileage and I found it on my receipt.

David H. 
Rating:
5.0

Customer did not leave a comment.

KELLIE H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

danielle B. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Service and check in were quick. The location is super convenient. Great service

Phillip T. 
Rating:
4.0

Great van, good price, available on short (~2 days) notice. No surprise fees, no haggling. Got 'r done.

Brian B. 
Rating:
5.0

You are very difficult to do business with, online process is very poor.

Tom O. 
Rating:
5.0

I was very pleased with the service. The owner of auto shop/uhaul service was very helpful. I will go back if rental needed in the future.

ZENEL A. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

I received excellent customer service!!!

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
4.0

The gas wasn't full when I picked it up. It was only half. The app didn't work too check the truck back in it kept giving me errors

Christina S. 
Rating:
5.0

Customer did not leave a comment.

JONATHON Y. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

The guy who took care of me was helpful and kind. I'd go back to rent again next time I need a big truck.

DIANE Q. 
Rating:
5.0

Didn't get his name but the guy who helped us at the shop was great

JARED D. 
Rating:
5.0

Agent was very helpful. Easy transaction.

Rebecca T. 
Rating:
2.0

Approval should be done prior to pick up. The process should begin at the time of reservation. This causes unexpected delays. Also- it would be very helpful to have a human assisting with the pick up/drop off for confirming quality of the van. Also- I should not have to return it with a full tank if it is over half a tank— I pay by mileage already. I had an additional $20 to put into the tank.

Logan S. 
Rating:
2.0

I asked for 48 hours and 850 miles from 3 people. Two on the phone, and 1 in person. all of them kept shorting my hours, 24, then 36, then OK sir, 48 hours. I return it ON TIME, and they said I returned it late. I have the photos of the miles and times. Very annoying that I was overcharged. It felt like dealing with an insurace claim or something. Fighting me and not listening to what I asked for at every turn. Sure, people only use U-Haul once every 5 years or so, but that does not give people the license to try and be shifty and nickle and dime. I was very disappointed in the service from all 3 people (2 on phone, 1 in person). The equipment is fine, the service was terrible.

JAMES ALLEN K. 
Rating:
4.0

I ran into a setback in my side and the location was willing to work with me, they went above and beyond to make sure I was safe and on my way. It's a no frills location, but the location workers will make your day. Couldn't be happier. Will be back. Possibly this weekend. ;) Thanks so much!!

JARA A. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

The service was perfect and the business was super friendly!

John A. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Super!

Rafael A. 
Rating:
5.0

Owner is very friendly and helpful.

Connie S. 
Rating:
4.0

Customer did not leave a comment.

GRANT S. 
Rating:
2.0

Staff was exceptional. Kind, knowledgeable and professional. The facility is crowded and difficult to maneuver. Also had trouble locating it since it was not an obvious Uhaul facility. Staff mitigated the maneuvering challenge and said ”Just leave it there and I'll take care of it”. And he did.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

ANNA W. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH W. 
Rating:
5.0

This U-Haul dealer is polite and his 9' rental van was perfectly well maintained. Not to mention it was a brand new vehicle!

DAVID H. 
Rating:
4.0

Very polite and helpful! Thank you

JILL G. 
Rating:
2.0

Unable to return vehicle; owner had lot blocked and I got billed for additional day; also two phone calls to Uhaul took over two hours. This was an awful experience.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

music

JIMMY T. 
Rating:
3.0

It was fine

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

ARAINA D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Brent R. 
Rating:
3.0

Charged a cleaning fee and nothing was in the van! Then turned around and tax me another 2$ on a cleaning fee! You not suppose to tax a labor fee

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
2.0

Customer did not leave a comment.

MOMEN A. 
Rating:
4.0

Friendly service and staff, prompt and informative.

Laurel S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
4.0

Associate very helpful and efficient

Patricia S. 
Rating:
2.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Great experience overall. Convenient location and friendly staff.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

Amelia-Marie F. 
Rating:
2.0

Very dirty.

Dianna S. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Not much this location can do I guess, but no on site parking.

Craig Y. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Rafiq was very helpful and friendly

Drucilla K. 
Rating:
5.0

Very professional and efficient. Will use these movers in the future.

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

Ashleigh K. 
Rating:
4.0

Customer did not leave a comment.

Lizabeth L. 
Rating:
1.0

Starting with the pick up location. Clean and good location. Quick service but maybe too quick. It should be policy for the U-Haul brand and each check in rep to review the contract and touch on key policy in the contract like charges. We were charged a service fee of $30.00 to refuel the gas. Unacceptable. Had I known there would be a charge I would have done it myself. Very disappointed. Drop off location was a small garage with a packed parking lot of cars. The personnel was uninviting it appeared that he didn't want to be there and didn't want to be bothered. Again never asked about gas or mentioned a service fee being applied if gas was not at a certain level upon return. Not impressed. Would like to get a refund of the service fee.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
2.0

Customer did not leave a comment.

Ron Y. 
Rating:
4.0

Customer did not leave a comment.

robin T. 
Rating:
4.0

Customer did not leave a comment.

Mary Z. 
Rating:
3.0

Your app sucks

Erik C. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
2.0

Very difficult to know where to drop off. I had to call U-Haul to make sure I was even in the right place.

Steven T. 
Rating:
2.0

Customer did not leave a comment.

Byron S. 
Rating:
1.0

Customer did not leave a comment.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
4.0

We dropped off after hours. Very convenient location. Obvious key drop. Easy to drop trailer spot

Glendon S. 
Rating:
2.0

There was no one there at 4:30 pm when I dropped it off even though the sign clearly stated they were open until 6:00 pm.

DAVE W. 
Rating:
5.0

Customer did not leave a comment.

ron O. 
Rating:
3.0

Customer did not leave a comment.

Tarah H. 
Rating:
4.0

Pick up with a full tank of gas.

Kayla B. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Dorene W. 
Rating:
3.0

Customer did not leave a comment.

Allison D. 
No reviews have been submitted for this location.

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