Excellent
EDWIN C
Customer Reviews for Randall Center Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very professional and extremely helpful
Richard HYou guys make all services on time like brakes services, last truck I used was not well maintained
ARNOLD MExcellent service and Jessica was very helpful and friendly !!!
STEVEN Pshould will open for costumer by 8:00am if it is possible. thank you!!!
Luis RI think all theservice Was great. And agents were very helpful
Jose RExcellent. Easy. Lady was very nice
Damiel KThe do not check in on time I return the truck whit the same amount of gas I received and the charge me for gas
Carlos AQuick and easy!!
SCOTT ELo necesqiro
JONATHAN PThere was suppose to be pads and a hand truck in the truck and there wasn't. Ni way to contact anyone to get them.
ROBERT CI couldn't get into the truck for 45 minutes. The manager has the key at he home. I was on the phone with uhau the entire time trying to figure out. The truck only has 1/2 tank of fuel.
Cassandra TKeep doing what you are doing. check in/pickup was easy and drop off was just as easy. Thank you to the team on Randall Blvd for all your help. You made my life easy, and I am grateful
Kenneth DAll went well, no complaints. I unfortunately returned the car hauler at a peak time so things at the station were very busy. Nothing a little patience couldn’t handle. All nice people that I met. I would use them again. EZ PZ 👍
Richard GVery happy with service and equipment. Thank you
Christopher DMuy buena atención y todo rápido lo recomiendo 👍 100 %
ANTONIO HThe truck does pull heavy to the right but other than that it ran well. Thx!
Beth DRental location typical 7-11 type gas station but perfectly fine and very close to my house, so that made it great. Lady who did rental was very nice, efficient, etc. Truck was pretty high mileage but drove/ran fine. I will rent there again.
JACK MTodo👍🏻
ALIRIO DAnother well-in-advance Uhaul reservation - AND - another "no text reservation notice" AND another CHANGE of location for pickup, WITHOUT any notice and substantially further away that would've resulted in LONGER distance driven - and thus, a BIGGER net-mileage charge at the end of the rental. Thankfully, Jessica at the originally-scheduled pickup location made phone calls and arranged for a different truck at her location. Thanks to Jessica, the day was saved and the costs planned-for were the end result. Just gotta BEWARE and PREPARED for the unexpected with Uhaul, I suppose.
Harrison ADrop off took 1 minute.
Bruce SIt’s too far from where I live, I had problems with the dispatcher’s giving me the runaround for this truck, I will not use U-Haul again
herb tI WAS CHARGED WITH A 2ND DAY WHEN YOU DON'T EVEN OPEN ON SUNDAYS!
FELIX HNo recommendations.
Cindi IGreat staff the lady in the office made our process convenience, easy and quick. Great teamwork. Thank you
CAROLINE BProcess was quick and equipment was ready when I arrived. Assistance was given when hooking it up to my vehicle.
Glenn NAll was great.
Luis FVery easy to reserve on-line and pick-up. Staff was extremely friendly and helpful. Very easy to check back in on-line and in-person. I'd definitely rent from them again.
Alice KHad a 2:45 pick up when I arrived there was no one in the office Other employees of the convenience store had to call someone and over the phone I got instructions on retrieving the key from a lock box There were no prior instructions email or text to explain this Thank you
Gerald AThe person that take care of me is ALWAYS very friendly, and knowledgeable. 👍🏾👍🏾👍🏾 💖💖💖
Jesus REs personal atento
Adriana RDrop off after hours
CHRISTOPHER AI did not receive the blankets I paid for but other than that all was good
Gerald AThe dropoff location was in a gas station that was extremely busy/chaotic. Nothing particularly wrong, just a very tight area that was almost dangerous to navigate. The staff was very helpful.
KENNETH WMayor disponibilidad en el lugar. Gracias.
Lazaro AThe air conditioner in our particular truck barely worked - no one speaks good English in the store so the instructions were confusing
Timothy TJessica was helpful and very informative and professional really recommend if you need a uhaul...
ALEJANDRO MSomeone needs to know that the trailer that I used has a brake light out.
ZACHARY Bthe truck is not comfortable to drive the side mirror is manual and very hard to adjust. there is no screen to connect my phone to for navigation. the backup camera does not configured (or does not have this feature) to help parking. the price is the same as the competitor, but the competitor truck have all these features. i only picked this uhaul truck because it is close to my house. the system picked my drop off location without my knowledge. i was trying to find the closest location to my distinction and i ended up driving more. the truck gas tank was not full and i ended up fill it more than what I rented.
MAGDY SThis comment pertains to U-Haul in general. We needed to rent a 5x8 cargo trailer on a specific date. We placed a reservation at the U-Haul store in Naples 3 weeks before that date and were told that 1-2 days prior, we would be given the location of where to pick it up, IF there was one available at that time and the pickup location could be up to 2 hours away. We called the U-Haul scheduling department daily starting a week before we needed it as we were getting worried there might not be a trailer available. Each day, we were told no trailers were available. Three days before we needed the trailer, we were supposed to receive a call back from Scheduling but we did not hear from them. So we called Scheduling and we were told there would not be one available on the date we needed it. We immediately called the corporate office and Carol told us the 5x8 trailer is their most popular one but she located one 2 hours away. We reserved it immediately. The day before we picked it up, we again called the s and they one was located 10 mins away which is the one we rented. Bottom line, you’re at the mercy of people returning the trailers to your pick-up area. Your reservation does not guarantee you a trailer.
RICK PMore space for the equipment.
Edwin RTruck was clean ran good had no problems. I am 100%satisfied. Can not do better.
Robert MThe lady who looked after me was very helpful
Thomas cThe lady’s Jessica she’s very professional, and very easy the process for me , the truck very clean thanks , and I’m recommend this places 100% , thanks .
Imilcy JManager at location was excellent
april cGreat customer service, only had 1 dozen of furniture pads, I ordered 6 dozen.
Wade MQuick return with their use of web application and providing of turn in documentation
Rand PI ordered a dolly but never got it
Guillermo SIt’s perfect , good attention, very fast the rent , everything it’s perfect , and thanks Jessica very professional lady . Thanks for help me and explain very good tte contract and tte equipment need , thanks
Imilcy JIn US English is a must. Person responsible for trucks wasn't on the spot and he (she) is the deceiver - mileage on pickup was 212 miles to empty, on return was 207 miles to empty. They tried to scam us on 5 gallons of gas.
Edward EI would recommend Randall Center Mobil for moving equipment. Very helpful in all areas. Thanks Again Don
Donald LAdvertise the fact that this is a 24/7 drop off location. Your website had 7 am - noon only.
Stephen LThis location is very convenient. Attendant was very helpful with the whole process. I would definitely recommend!
Roger PAttendant is nice.
shanna gTerrible signal. It took me two hours to get my rental
Mauricio L