Customer Reviews for R&H Sales
(U-Haul Neighborhood Dealer)

40 reviews

313 W Wilson St   Ottawa, KS 66067

(785) 214-4305

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/19/2021: 10:30 am - 5:00 pm
  • 4/21/2021: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(785) 214-4305

313 W Wilson St
Ottawa, KS 66067

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/19/2021: 10:30 am - 5:00 pm
  • 4/21/2021: 11:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
4.0

Satisfied overall, was told my cost was going to be about $155.00, but when I actually paid for it, it was about $30.00 higher. I was told the increase was due to it going out of area, not a local move., but I was very clear that I was taking the Trailer out of town to Omaha, NE. and had discussed where I could drop it off in Omaha, so really didn't believe that excuse for the $30.00 increase in price. just figured it was a "gotcha". But overall, would use again.

Edward W. 
Rating:
5.0

Fantastic to work with! Really enjoyed my experience :)

RYAN F. 
Rating:
2.0

I dropped off the trailer at the appointed time. It was 45 min after opening and no one was there. I knocked and called. I left phone message 3 times that day and daily since. I still have not received phone call as requested that trailer was checked in. I took picture and documented time that I left trailer. I am concerned they have had some family emergency or something unexpected.

JEFFREY D. 
Rating:
5.0

Staff was amazing and will be back again - Thank you

Paul P. 
Rating:
5.0

Easy, efficient return

Dana P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

There is nothing to improve their expertise is outstanding I recommend them for any kind of move that you have to do as far as I am concerned they are number one if you don't believe me give them a try

Clay T. 
Rating:
5.0

Good customer service. Familiar with equipment. Friendly.

Richard N. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
2.0

R&H Did not maintain the truck that we rented. The first one we were assigned had a flat tire, the second one got a flat only 17mi into our trip. The check engine light also came on.

RYAN B. 
Rating:
5.0

Excellent service

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Jill K. 
Rating:
5.0

Customer did not leave a comment.

Stacy Jo G. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

The customer service was extremely friendly, helpful, and quick. The best u-haul experience so far for me and my family

Carrie L. 
Rating:
1.0

R&H sales did not leave the keys in the box. We had to go to an alternative location. Customer service entered the wrong alternative location in the updated contract. So then they said we didn't return the truck. We had returned the truck same day 2 hours after pick up. Took phone calls and emails to get this all worked out after 2 days. Lots of time and aggravation. If R&H sales had not messed up it would have been a better experience.

Paul J. 
Rating:
3.0

Customer did not leave a comment.

MARC P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Thank you for changing our reservation to Ottawa. Over the last 15 years, our family has rented many uHaul trailers and trucks. This was the best service we have experienced!! We hope to always use this location!

MICHELLE F. 
Rating:
5.0

Customer did not leave a comment.

Jan K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

See above. This location has no space for parking vehicles.

Ralph P. 
Rating:
5.0

See the first box.

JOSEPH W. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

I would have requested another truck but that location did not have another. The exhaust leaked terribly. The mirrors would not stay adjusted. The passenger side window would no open so passenger could adjust mirror. It was not a pleasant trip because the exhaust was strong smelling and the AC did not work properly. I am requesting some reimbursement for all of this.

Evangeline G. 
Rating:
5.0

Customer did not leave a comment.

Sears M. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

doug W. 
Rating:
5.0

Customer did not leave a comment.

Loren E. 
Rating:
5.0

Customer did not leave a comment.

Sandi A. 
Rating:
5.0

The Ottawa ks location was very helpful with my rental truck. I can not say that about the Fort Scott, Ks location. They asked a lot of personal questions and then turned it around to say, well we ask because of 911. My reply was "I don't want to go to prison or ready to live with killing others on my mind for the rest of my life". I want to know if they ask white customers these questions? I did not get question to death by the Ottawa location. Fort Scott Ks location, for three days, I had to go in cause the order was not right or did not go into their system. Something needs to be done because I did not trust them to have a truck for me when I needed it.

Audra Y. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

This is not really applicable because this location was, already closed when I dropped off.

Scott M. 
Rating:
3.0

Our truck LEAKED and ruined boxes and furniture. When we returned it we told the person this and all they said was “sorry”. It ruined almost $1000 worth of items and furniture. If I didn't care about my items getting ruined I would have used our open trailer for FREE. We rented uhaul to protect our items from the weather and the truck you rented us LEAKED. we should have been offered some sort of reimbursement but instead got a passive apology. I will make sure no one I know ever used uhaul again.

Thomas A. 
No reviews have been submitted for this location.

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