The workers were very helpful and kind. We had not backed a vehicle to a trailer to connect everything for a long time and they took care of everything for us.
ALMA M.
Customer Reviews for R&R Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Joel at R&R Auto Repair was the best! He was prompt and courteous. A friendly face that made the pickup process a pleasant one. Great job Joel!
STEPHEN F.There is little to no equipment available for one way out of California. I ended up with uncovered trailer that was ridiculously overpriced and not at all what I wanted. U-Haul is not serving the customer during these difficult times.
STEVEN M.Pay Joel more money! He is a great person and very accommodating ðŸ‘ðŸ»
Michael S.Joel is amazing. He knows and understands what customer service means and he will literally bend over backwards to help people out. I will highly recommend Joel and his business to anyone and everyone!
Stephanie T.Not a thing
Keith P.Joel was great. He's personable and took the time to help me reverse the ball on the new hitch I bought. We needed more than a wrench to loosen the bolt. Good thing was his shop was an auto repair shop so he had some tools. Great customer service. He will take the time to converse with you. Highly recommended.
JASON T.I called today to reserve a truck. I booked it in about one minute. Came in just before the said time and was in and out in less than 5 minutes, plus when I brought the truck back they even parked it for me. I will be coming back for sure
STEVEN G.For this pickup place was great only problem I had was the photo sending and application to much information
Louis J.Nothing. The customer representative went above and beyond to assist with the rental.
Tammy E.Nothing everything was excellent thank you
Martha C.Very friendly staff
Lanny V.Amazing customer service something you dont see now a days.. Great guy if you ever need a uhaul and are around the area go to R&R repair.
Eduardo B.Just have them call Joel directly. He was very helpful.
Nicholas E.Joel was great and made sure I was taken care of. He rushed from where he was at to assure that I was able to rent the Uhaul. Great customer service!
Christine P.Joel was very friendly and helpful with my check in.
Fred H.Joel the owner of the uhaul location was an outstanding example of how uhaul proprietor's should treat their customers. 5 star customer service from start to finish!
Bryan P.Mr Joel was super accommodating. He was at the office on his day off and sorted out the mess I had made..I love home. If anyone in the area needs moving truck services go with me Joel from forwarder.
Pearl G.I was not told this was a one way rental took the U-Haul to drop it off at a different location and was going to be charged double, had to bring you hall all the way back to Fowler and was charged ridiculous mileage. We ended up only needed the U-Haul for 1 day and attempted to take back and was charged, the first U-Haul we rented broke down on us, and our moving plans were destroyed on top of moving this experience was horrible with U-Haul never again will I rent from them
Eliza G.None. Friendly customer service received.
crystal C.I found that the location Manager ,Joel, to be a friendly, and courteous. The equipment was clean and worked well. I would recommend this place to a friend and would certainly consider this location first the next time I need to rent a truck.
Monteith A.Notify that. Insurance will need to be paid on pick-up.
Michael A.Very friendly and helpful, went out of their way to provide additional help with truck and equipment.
Ryan R.A Great Experience...Top Notch Customer Service. Very Professional and Clean Equipment. We use this location in the future.
Marcos H.Everything went Smooth don't have anything bad to say about improvement Joel did a great job to accommodate me.
Jessica V.I waited nearly 30 minutes for an approval upon arrival. I tried the customer chat, but no reply. Other than that, truck was good
Ron C.Nothing because I was satisfied with the service thank you
Gaines S.Joel was very helpful and pleasant.
betty M.Joel at R&R was kind and quick with my transaction. He even backed the truck out of tight parking spot for me. I would definitely recommend!
Angela W.Customer service was excellent, very friendly and helpful advising what size uhaul equipment was right for us.
Anna P.Great Customer Service!
Christina C.On 4/15/19 I contacted Customer Service and advised them of an issue with one tire. I was treated with disrespect by Shane, was told I would need to wait 1-2 hours before a vendor would be available to assist me. I asked why I could not take the trailer to the local U-Haul dealer and the response was, "You can't do that." I did not receive customer service, I received insults. I had to have 2 tires repaired. Joel at R&R Auto Repair reimbursed me for the repairs. That was customer service.
Jim S.Joel was extremely courteous and helpful throughout the entire process. I would definitely recommend renting from this facility.
Troy C.Very happy with the service I received from R/R auto repair, and I will rent there again.
William B.Joel was great when I called to confirm the uhaul was checked in... so friendly! Great customer service!
angela O.All around great service. Thank you.
Candace D.This place is awesome, friendly, and honest. that goes a long way in my book when dealing with these types of businesses. i will surely use this service here again when needed at R&R Auto Repair in Fowler, CA. Thank you so much.
Anthony S.Joel was the only positve aspect of renting from U-haul. He was friendly, professional and persevered to resolve the issue with the contract type for the items I rented in San Rafael.
Whitney L.Joel was great and helpful.
Janis U.There is nothing I would change, great customer service and friendly vendor.
Juan G.Joel was outstanding in helping me from the beginning in reserving my 15 ft Uhaul to checking it back in at his location! Great Service!
TINA A.Not the location I wanted. Added 15 mikes to my trip
Gary K.Joel from uhaul on merced st n Fowler ca was the best help I could have ever ask for
Maryln C.It's a great place and friendly people. Thank you Joel it's been a great pleasure to do business with joel.
ROGER E.Joel thank you for your great customer service! What a Life saver!
MONICA L.Great customer service. Entire transaction was easy and quick. Also helped explain the self return service offered by U haul.
Jeannette B.Very helpful, very friendly. I would definitely recommend .
Elizabeth H.Excellent customer service. I rented over the phone and when we got to the rental place we had to make some changes to it. Owner was extremely helpful and made all the changes with no complaints.
Katharyn M.I found the service to be friendly, fast and affordable.
Toni P.Everything was great!
KAREN A.It was an efficient, professional and fast process. Highly recommend this location!
amy B.Good person and place to deal with.
David C.Wonderful helpful
Martha R.Joel is a great man! Very welcoming! Definitely enjoyed his company!
Tiffany R.Our rental experience was really good. We had an issuse and the owner of the shop came out to help us out. He stood with us untill everything was fixed and he was very nice.
Elmer M.It was farther away than I would have liked, but the service was awesome and totally worth it!
Matthew T.Joe was awesome. His attitude was tremendous and he was extremely helpful.
GEOFFREY M.Appreciate Joel and his friendly service!
Michael N.I was very impressed with Joel and his accommodations to my needs. Great job on the end of drop off. You saved me time and effort to make this a seamless experience .
Tony C.Everything was great. The truck was almost like new and super clean. Joel was very friendly and made my experience with Uhaul even better!
andres M.