I'm extremely happy with this location. Great customer service. Thank you!
Kevin J.
Customer Reviews for R&R Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time renting a U-Haul, super helpful and informative. 10/10 would recommend.
BALWINDER D.Your online service was subpar. It took 3 representatives and 1 1/2 hours to be able to get my key. I will never use your 24/7 program again
Manuel D.The owner had to go above and beyond to get us a truck. Such a great guy.
Carrie T.Very helpful at this location
Kim M.Joel helped with getting me a rental he was very professional and had great customer service. The truck was very clean and well maintained!
Audrey V.The place where we rented was amazing. He was very helpful. And very friendly. Great experience.
Kenny C.Excellent service, would happily recommend and use again!!
Joseph T.Operator was awesome guided me through all the steps of renting the U-Haul great personality would definitely use him again
Leonel F.The owner went above and beyond for me. I arrived a little late past the store hours and was having trouble with the mobile app check in. He was just taking off and locking up, but stuck around to check me in and make sure I was helped. I very much appreciated it and highly recommend this location.
Alexander G.Excellent customer service!
Michelle O.The individual at this place is very professional and courteous and knows the rental equipment real well
Hector G.Great service. Joel is super helpful and made sure everything went well.
mike V.Joel was so nice and helpful. Renting was easy and convenient. Will definitely be using this location again.
John G.Joel was extremely helpful and accommodating. He went out of his way to come in and support me through the online process.
Daisy Z.Im happy with Joe for helping me with the truck but unfortunately i got charge another extra day for returning the truck since i didn't had a furniture dolly to move my freezer and fridges.
GABRIEL J.It's Great experience and I had no ssues with truck... Thank you for great customer service.. RSalinas
rachel S.I had problems logging in after I had established things
Fidel D.Fix the website for the drop off on mobile. I dropped truck off on a holiday and they were closed. Custimer service wasnt helpful until I stopped being nice and lost my patience waiting.
Anthony P.The gentleman who proxessed my rental was a pleasure to talk to. Very friendly and thorough.
JAMES A.The uhaul site was not letting us do a check in, kept saying page can not be displayed. Phone was dying and could not check in, took over a hour. Thank goodness the owner showed up and was able to help. He just happened to drive by. I dint know I will use this service again as t was very difficult.
Paulette T.This was one of the best locations that I have been to. It was an easy process. Joel was professional and provided all the information I needed to help get me on my way. I would highly recommend my friends to this UHaul location. I give this business 10 stars out of 5!!
ANTHONY G.Owner went above and beyond to get me going.
CHARLES A.Nothing. Joel was an excellent person to meet. Joel's customer service skills are great and he went way beyond any expectations I had about customer service. Joel could teach classes on customer service to most service rep's in any market. Joel did everything possible to make sure I would be successful in my move with this equipment. I will always greatly appreciate Joel's ability to explain all aspects of the equipment and he made sure I felt confident that it would work for me. This was truly an exceptional customer service experience for me working with Joel.
MORGAN P.The app didn't work but that's not on the location.
Philip C.We had an unfortunate mishap with our reservation in the beginning. Due to some errors and confusion we had to pick up our 5 x 8 trailor in Fowler. The gentleman who had assisted us was very helpful and understanding to our predicament. He went above and beyond and will gladly recommend others to come to this location. I cannot thank him enough for what he did but if someone decides to rent from this location, they will be in great hands. Hands down the best service from this location.
Denise B.Overall great customer service
SYLVESTER W.The service at this U-Haul rental place was awesome. I would recommend it to my friends and family. They were a great help. If I had a question I could give them a call and they were very prompt in returning it. They gave me excellent service. I will be going back there again when I need a U-Haul rental.
MARGARET M.Good guys
GURWINDER G.The workers were very helpful and kind. We had not backed a vehicle to a trailer to connect everything for a long time and they took care of everything for us.
ALMA M.Joel at R&R Auto Repair was the best! He was prompt and courteous. A friendly face that made the pickup process a pleasant one. Great job Joel!
STEPHEN F.There is little to no equipment available for one way out of California. I ended up with uncovered trailer that was ridiculously overpriced and not at all what I wanted. U-Haul is not serving the customer during these difficult times.
STEVEN M.Pay Joel more money! He is a great person and very accommodating 👍🏻
Michael S.Joel is amazing. He knows and understands what customer service means and he will literally bend over backwards to help people out. I will highly recommend Joel and his business to anyone and everyone!
Stephanie T.Not a thing
Keith P.Joel was great. He's personable and took the time to help me reverse the ball on the new hitch I bought. We needed more than a wrench to loosen the bolt. Good thing was his shop was an auto repair shop so he had some tools. Great customer service. He will take the time to converse with you. Highly recommended.
JASON T.I called today to reserve a truck. I booked it in about one minute. Came in just before the said time and was in and out in less than 5 minutes, plus when I brought the truck back they even parked it for me. I will be coming back for sure
STEVEN G.For this pickup place was great only problem I had was the photo sending and application to much information
Louis J.Nothing. The customer representative went above and beyond to assist with the rental.
Tammy E.Nothing everything was excellent thank you
Martha C.Very friendly staff
Lanny V.Amazing customer service something you dont see now a days.. Great guy if you ever need a uhaul and are around the area go to R&R repair.
Eduardo B.Just have them call Joel directly. He was very helpful.
Nicholas E.Joel was great and made sure I was taken care of. He rushed from where he was at to assure that I was able to rent the Uhaul. Great customer service!
Christine P.Joel was very friendly and helpful with my check in.
Fred H.Joel the owner of the uhaul location was an outstanding example of how uhaul proprietor's should treat their customers. 5 star customer service from start to finish!
Bryan P.Mr Joel was super accommodating. He was at the office on his day off and sorted out the mess I had made..I love home. If anyone in the area needs moving truck services go with me Joel from forwarder.
Pearl G.I was not told this was a one way rental took the U-Haul to drop it off at a different location and was going to be charged double, had to bring you hall all the way back to Fowler and was charged ridiculous mileage. We ended up only needed the U-Haul for 1 day and attempted to take back and was charged, the first U-Haul we rented broke down on us, and our moving plans were destroyed on top of moving this experience was horrible with U-Haul never again will I rent from them
Eliza G.None. Friendly customer service received.
crystal C.I found that the location Manager ,Joel, to be a friendly, and courteous. The equipment was clean and worked well. I would recommend this place to a friend and would certainly consider this location first the next time I need to rent a truck.
Monteith A.Notify that. Insurance will need to be paid on pick-up.
Michael A.Very friendly and helpful, went out of their way to provide additional help with truck and equipment.
Ryan R.A Great Experience...Top Notch Customer Service. Very Professional and Clean Equipment. We use this location in the future.
Marcos H.Everything went Smooth don't have anything bad to say about improvement Joel did a great job to accommodate me.
Jessica V.I waited nearly 30 minutes for an approval upon arrival. I tried the customer chat, but no reply. Other than that, truck was good
Ron C.Nothing because I was satisfied with the service thank you
Gaines S.Joel was very helpful and pleasant.
betty M.Joel at R&R was kind and quick with my transaction. He even backed the truck out of tight parking spot for me. I would definitely recommend!
Angela W.Customer service was excellent, very friendly and helpful advising what size uhaul equipment was right for us.
Anna P.Great Customer Service!
Christina C.On 4/15/19 I contacted Customer Service and advised them of an issue with one tire. I was treated with disrespect by Shane, was told I would need to wait 1-2 hours before a vendor would be available to assist me. I asked why I could not take the trailer to the local U-Haul dealer and the response was, "You can't do that." I did not receive customer service, I received insults. I had to have 2 tires repaired. Joel at R&R Auto Repair reimbursed me for the repairs. That was customer service.
Jim S.Joel was extremely courteous and helpful throughout the entire process. I would definitely recommend renting from this facility.
Troy C.Very happy with the service I received from R/R auto repair, and I will rent there again.
William B.Joel was great when I called to confirm the uhaul was checked in... so friendly! Great customer service!
angela O.All around great service. Thank you.
Candace D.This place is awesome, friendly, and honest. that goes a long way in my book when dealing with these types of businesses. i will surely use this service here again when needed at R&R Auto Repair in Fowler, CA. Thank you so much.
Anthony S.