We rented the 20ft had it a couple hours only drove it 3 miles total , found out I tested positive for covid and couldn't do the move, said they would refund me and only gave me back 84.00 out of 135.00 ! Wasn't anything I could do about it I couldn't move because I'm under quarantineKATHY MARIE B.
Customer Reviews for R&R Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.KENNETH JOHN H.
Customer did not leave a comment.BRYCE THOMAS C.
Better interaction with vehicles and dolly's intruder to familiarize customersKIMBERLY J.
I was not shown how to use the dolly. Had to go on YouTube and figure it out myself. No one went around the truck and documented any damage, scratches or even showed my the truck or dolly. Just gave me the keys and was doneKimberly J.
Customer did not leave a comment.CRAIG ASA T.
Best experience picking up and dropping off I have ever had and I have done this many times.scott B.
Customer did not leave a comment.Ronald M.
Extremely busy but very professional. I enjoyed visiting this establishment and I would highly recommend it.Deanna M.
The counter clerk was rude and messed ip our drop-off royally, said we were driving 20000 miles. Her bookkeeping and directions were atrocious,.SHERRI JO P.
Customer did not leave a comment.CHARLES RAYMOND R.
Customer did not leave a comment.DARYL D.
Dropped off truck on Saturday after business hours lady came out and told me where to park it and said she would take care of the rest very good experienceJAMESHUGH B.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.denis P.
Front desk staff was extremely rude and insulting.Andrew S.
Reserved a tow dolly. None there when I arrivedDANIEL RYAN L.
The trailer I had ended up getting stuck open. Thankfully it was after we unloaded the furniture from it.SHANNON MARIE S.
Customer did not leave a comment.JAMES LINDSAY D.
Only comment, turn in the truck with 3/4 tank of gas and when I picked it up it was only 1/2. should have received a credit for fuel.DONNA M.
The man behind the counter needs to learn to explain why there by was such a delay checking in. The auto transport was not coming up on computer. Five people came and left while we were waiting waiting. Explained be after I got loud.kay Y.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.cari D.
Customer did not leave a comment.ANNETTEMARY T.
Customer did not leave a comment.THOMAS N.
Customer did not leave a comment.Beth B.
Overall I had a horrible experience with Uhaul. The equipment didn't work. Uhaul cancelled my order the day of. No one can figure out why. I had to do a rental the day of my move and Uhaul charged me more than my original reservation. The trailer was broken and wouldn't come off my hitch. No one could tell me how to get it off. The videos Uhaul sent me showed different equipment than what I had from Uhaul. I wasted 2 hours there dropping off. I lost an hour at the pick up place sorting out my reservation issues. When dropping off my sister had to drive 45 min to the drop off location. We ended up using a car jack to lift the trailer off the hitch. Just ridiculous. The only helpful person was the last rep at Uhaul that I spoke to, Corey. She tried to be helpful but Uhaul doesn't give its rep enough training/info to actually help customers. I will avoid renting from Uhaul in the future. I want AT LEAST the extra $100 I paid on 6/13 for the trailer reservation screw up. What a joke of a company. The amount of time I lost and frustration picking up and dropping off I don't want credits I want money back. 630-440-1427 Christy Thomas email@example.comChristy T.
Customer did not leave a comment.Andrew E.
Train synders car care in west branch to take care of. The customer alot better two times I have used them it was bad service r&r tire is greatJames C.
Customer did not leave a comment.Henry C.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Davidkenneth L.
Customer did not leave a comment.john D.
Awesome service! We booked this location based on prior reviews and totally agree! Extremely reasonably Priced.Tammy T.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.Todd S.
I say keep doing just like they are service was awesome thank,sTimothy C.
Customer did not leave a comment.ted B.
Not give them the wrong location and make them drive an hour out of there way and ruin the day for them and wast time that they needed. I'm never using U-Haul again!Paul W.
Lighting over drop off area for pm returnsJames D.
Top notch service as usual, Thanks MissyJay J.
add a spare tire on the trailer for those who are travelling to areas that are remote and far between uhaul dealersEdward D.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Cristina P.
Customer did not leave a comment.Annette T.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.michael D.
Customer did not leave a comment.Patrick F.
When I called to inquire about A specific size of a trailer the salesman lead me to believe he had that exact size at this location. I then reserved the trailer and he told me a â€œschedulerâ€ would get a hold of me within the hour. Then after the corporate uhaul scheduler called me back - they informed me that there was in fact NOT a trailer the size I requested at the original location. The whole point for me choosing that location was so my driver could pick it up close to there location. I will not be using uhaul again, and instead will work with their competitor.Matthew D.
nice place with good staff; just a lot further than we liked for picking up truck.Lindy B.
Customer did not leave a comment.Kevin Y.
Customer did not leave a comment.Ralph M.
This location was the closest for us but didn't always have the size we needed. Ended up at a different location a couple of times.Lynn F.
The location and service was excellent. My complaint was that I rented it from the Tawas City location which is 40 miles away. Due to this, I had to spend an extra $70 in mileage and gas.Ronaldmiranda L.
Customer did not leave a comment.Dean W.
Very helpfulMichael G.
Customer did not leave a comment.Chester D.
Customer did not leave a comment.josephine R.
Customer did not leave a comment.Jeni H.
Customer did not leave a comment.hank J.
Customer did not leave a comment.James R.
Customer did not leave a comment.James R.
Great and helpful service.Mary G.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Gary K.
Customer did not leave a comment.David G.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Lloyd H.
Customer did not leave a comment.Crystal D.
The 26' foot truck did not drive like a van it drove like a stripped down buck board on tires. No shocks when empty, and like a big boat on choppy seas when loaded. I've driven a semi hauling 80,000 lbs of equipment with a smoother ride. But it was clean, and did the job.Susan L.
Customer did not leave a comment.James W.
Customer did not leave a comment.Jennifer K.
I was after hours so did not meet any personnel. I had issues checking it in because the app didn't work. Otherwise, everything was fine.Carla B.
makes sure the oil is full also the water or anti-freezeCarolyn O.
Customer did not leave a comment.Tracy K.
The AC in the truck did not work. Did not recognize that until we got out of Michigan and needed some cold air.Oliver M.
They were very helpful and represented U-Haul very well.Timothy B.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Matt S.
Customer did not leave a comment.Bridget B.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.lloyd F.
Truck was not in great shape. The drivers side mirror kept coming loose. I had to stop on my cross country trip and buy tools to tighten the mirror. It kept coming loose and I had to tighten it every time I stopped for fuel.Joshua S.
Customer did not leave a comment.Gage M.
Such helpful staff at this location. Really appreciated how fast our transaction was.Frank F.
Customer did not leave a comment.kevin H.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Stuart S.
Customer did not leave a comment.LuAnn L.
Just keep up the good workDale P.
Customer did not leave a comment.Jim L.
Customer did not leave a comment.ross E.
Customer did not leave a comment.shirley G.
Customer did not leave a comment.rafiel D.
Quick and efficient!Lawrence D.
Customer did not leave a comment.Peter T.
Very nice staff and very helpful!Robert A.