Rented a car dolly. This store was very helpful . I had a postive experience. Best services in the business
JAMES B
Customer Reviews for R&R Truck And Trailer Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One way is kinda expensive. 48.00 vs 139.00 when 80 would have been fine. Especially when the drop off location didn't have what I was dropping off. I did uhaul amd that dealer a favor but paid dearly for it
SHAWN MHave someone at locations to assist. It took several calls. Finally reaching a very helpful gentleman who as he stated " help get this process along" and he did. Apps don't work in certain areas with little to no service. The address to this location is not the same picture on the map. The pickup after the assistance was quick and easy. The drop off with the assistance of the last gentleman was superb 👌 as well. Overall everything was wonderful. Thanks again for all the help given to me.🥰
Hazel TThe address listed for the return was incorrect. I tried to call but had to deal with recordings instead of a real person. I finally found the place on my own. The man said that he has asked uhaul to change the location address 3 times.
Kim MI chose to pick up the truck using the mobile app. The first problem I had was that the app told me to locate a black box on the truck which contained the key, however the box was nowhere on the truck. Customer service also was not much help and did not know where it might be. About 30 minutes later after walking around the property I finally found the box mounted on the building although the app did not mention this could be a location. The next problem I had was that I had ordered a handtruck and blankets along with the truck however they were not in the truck and the business was closed so no way to get them. The truck was clean though so no fault there. Overall would not recommend
John WEverything was great
Ciera WThe U-Haul is way over priced (false advertising) and they charged me for gas when I left it exactly how I got it the first day! I won’t be using U-Haul again.
Whitley HNothing, the service was awesome.
Nathaniel HUpdate app info about no moving equipment on hand or have regional rep supply dealer with equipment. Make app easier to navigate for license / additional driver info input to populate automatically at time of reservation. None of it is a reflection on the dealer, but rather on U-Haul.
Dany AAbout 40 hours of training on the computer.
Angela LThe larger box trailers needs a Jack on front
Michael DI don't think you need any improvement the gentleman was very nice and explained everything well and the trailer was clean
Sharon G