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DEIDRE P
Customer Reviews for R&S Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store had truck ready when I arrived. Could have been a full tank of fuel, but did all right when returning.
ROBERT JLower your prices.
TIMOTHY PVery quick in and out, both pick-up and drop-off.
CHARLES HKeep up the great work!
oleb JWonderful experience overall! Highly recommend R and S Automotive. - GREAT customer service, equipment was in new cognition, and the pieces was super easy!
CANDICE SNO where to park the UHaul off of the street. Extremely full of cars. No staff available on Sunday for drop off.
KARLA TIt was not the most inviting place but the personnel were quick and helpful and I was quickly on my way.
David BExcellent! The person who helped me reserve over the phone was wonderful and extremely helpful! Thank you!
claire hThank you for all your help with my moving..
Shawn KGreat service! The truck was ready to go!
Andrew SBe sure the rental vehicle is not parked in for a 24/7 pickup
Dean SReturning the trailer was super simple, and the location is very convenient.
JOAN AScott and Adam were extremely helpful and friendly.
Nelson BExtremely helpful when I turned in the truck. Very professional
Robert PDON'T CALL A TRUCK WITH A 17' BOX AND A 3' MOM'S ATTIC A 20' TRUCK...IT'S A LIE!!!!!
llyod gTrustworthy service.
Susan TStore was closed at 1pm on a Saturday. Dropped the truck off 6 hours earlier than required
Arlen TThe two guys at this shop were really helpful. Scott was fast and friendly and made sure to go over all the paperwork and make sure that the truck was ready. For the trip. Scott’s employee Adam also made sure that everything inside the truck was working radio, seatbelt, heater ext. Great group of guys
Nelson BWhy don’t U-Haul trucks have cruise control? I can live with crank windows, but cruise control is table stakes for long haul.
Richard LWe weren't planning on needing a trailer to move, so it was a little last minute. Luckily it was super easy to book, get in and get hooked up.
Holly HVery nice, efficient. Took care of me quickly.
Naomi Cexcellent customer service. very helpful.
russell dGreat location to rent from. Top notch, attention to detail.
Kent WGentleman was very prompt. Check out truck and all was checked in. Nice return.
Steve JThe selection of trailers at this location was limited. Tight parking and backing area.
Shawn CThe owner and staff are very helpful.
NELSON BAlready mention to people. Had no flats. So important
WALTER MR&S was very easy to deal with. Will use them again
EDWARD LIncrease the parking space to allow for UHAUL trucks to be dropped off. I understand that it is also a repair shop and they have to also have room for the cars that they are repairing, so maybe they need to expand their lot size.
Justin wWhile attempting to complete the rental online which is what I requested, it was obvious to my brother who was dropping me off, that something was wrong. So he went inside but in route, a mechanic (Nelson Burkinsha) whom I personally had issues with in the past, confronted and threatened my brother who was simply attempting to find out what was going on with the rental. Nelson continued by threatening me to my brother, all of which was unknown to me. I wouldn’t have even rented here but this is the only option within a 30 min drive. Once I went in to deal with the issues with the rental, my brother was at the front desk. I’m assuming the owner Scott ironically told me my card wouldn’t go through and I informed him and showed him I had 10 times the amount in my account. I got my bank on the phone who confirmed there were no issues on there end and then magically Scott was able to run my card. He was purposely trying to create problems for me because of his employees dislike for me and my brother. You will find in your records I have an impeccable record of renting from your company and the way my brother and I was treated by these men is completely inexcusable and must be addressed or I will take my business elsewhere regardless where I am at the time. They are representing your brand and they are the only ones in the area doing it. If I were you I’d be looking for someone not willing to risk their reputation on the ignorance of an employee’s actions while on the job and for the owner to assist in the problems is unacceptable.
MICHAEL GHave the truck that I reserved.
JOSEPH BWow 😯 R & S Automotive in Atchison Kansas was super great. Wonderful people. My wife & I had a flat tire on our new car before we got there. We called and they waited late for us on a Saturday !!! The garage smelled great so guess what - the U-Haul truck was clean , smelled great also and was a joy to ride in for 400 miles. Did I mention it was CLEAN. Nice. Don’t get me wrong it looked like a garage but boy were they nice people. I make a trip there every year and I will ALWAYS get my U-Haul at R & S Automotive. Signed Big Daddy G
Garry YBe sure the trucks are clean and ready to use an xheck the ashtrays.
Shirley BGreat customer service, quick and knowledgeable.
Tamera M