Customer Reviews for R&S Automotive
(U-Haul Neighborhood Dealer)

264 reviews

900 Commercial St   Atchison, KS 66002
(CMR 9th and Commercial)

(913) 367-7004

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(913) 367-7004

900 Commercial St
Atchison, KS 66002
(CMR 9th and Commercial)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

Increase the parking space to allow for UHAUL trucks to be dropped off. I understand that it is also a repair shop and they have to also have room for the cars that they are repairing, so maybe they need to expand their lot size.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
1.0

While attempting to complete the rental online which is what I requested, it was obvious to my brother who was dropping me off, that something was wrong. So he went inside but in route, a mechanic (Nelson Burkinsha) whom I personally had issues with in the past, confronted and threatened my brother who was simply attempting to find out what was going on with the rental. Nelson continued by threatening me to my brother, all of which was unknown to me. I wouldn't have even rented here but this is the only option within a 30 min drive. Once I went in to deal with the issues with the rental, my brother was at the front desk. I'm assuming the owner Scott ironically told me my card wouldn't go through and I informed him and showed him I had 10 times the amount in my account. I got my bank on the phone who confirmed there were no issues on there end and then magically Scott was able to run my card. He was purposely trying to create problems for me because of his employees dislike for me and my brother. You will find in your records I have an impeccable record of renting from your company and the way my brother and I was treated by these men is completely inexcusable and must be addressed or I will take my business elsewhere regardless where I am at the time. They are representing your brand and they are the only ones in the area doing it. If I were you I'd be looking for someone not willing to risk their reputation on the ignorance of an employee's actions while on the job and for the owner to assist in the problems is unacceptable.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Jimmie B. 
Rating:
5.0

Customer did not leave a comment.

Kajda D. 
Rating:
5.0

Have the truck that I reserved.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Wow 😯 R & S Automotive in Atchison Kansas was super great. Wonderful people. My wife & I had a flat tire on our new car before we got there. We called and they waited late for us on a Saturday !!! The garage smelled great so guess what - the U-Haul truck was clean , smelled great also and was a joy to ride in for 400 miles. Did I mention it was CLEAN. Nice. Don't get me wrong it looked like a garage but boy were they nice people. I make a trip there every year and I will ALWAYS get my U-Haul at R & S Automotive. Signed Big Daddy G

Garry Y. 
Rating:
4.0

Be sure the trucks are clean and ready to use an xheck the ashtrays.

Shirley B. 
Rating:
5.0

Great customer service, quick and knowledgeable.

Tamera M. 
Rating:
3.0

Customer did not leave a comment.

RaY T. 
Rating:
3.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

The Drop-Off link wasn't working, but thankfully R&S Checked it in on my behalf.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
4.0

Customer did not leave a comment.

RANDAL T. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
4.0

Have moving dollies available.

Jeanette R. 
Rating:
5.0

Customer did not leave a comment.

HERDIS M. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Customer did not leave a comment.

Connie J. 
Rating:
5.0

very convenient

Stanley T. 
Rating:
5.0

Scott was professional and efficient.

John F. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
2.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

truck could use cruise control

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Delores R. 
Rating:
5.0

Excellent service!

Fernando M. 
Rating:
5.0

Great people and very helpful.

Fernando M. 
Rating:
3.0

The truck is dirty inside. It was raining outside and he was trying to put stickers on it was previous damage he couldn't get them in stick. And I pointed out Previous damage and he didn't even attempt to put stickers on. No other way to document previous damage except for the little stickers in the pictures like that.

John H. 
Rating:
5.0

Customer did not leave a comment.

ember E. 
Rating:
4.0

Customer did not leave a comment.

DIANNA L. 
Rating:
5.0

Great, easy, fast drop off.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Mariano G. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

When I got the truck the driver set belt did not work. When I went to drop it off in lathrop mo. The drop off was not were the e uhaul equipment was and there was not any place to drop off the key so I locked the key in the truck and then you rep on lathrop charged me $65 for a lock smith

David H. 
Rating:
4.0

Make sure to clean the inside of the truck. I have never received a dirty truck before this and I swept it out before returning it as well (I was taught to respect things that I did not own). Otherwise it was good.

Helena T. 
Rating:
5.0

Customer did not leave a comment.

Mathew K. 
Rating:
2.0

That if order a truck for a specific location I am in and instead have to drive 30 mins away, that the miles I have to go to pick up a truck should not count against me!

Candi V. 
Rating:
5.0

Customer did not leave a comment.

Pam A. 
Rating:
5.0

Nothing; all very satisfactory ??

Joseph H. 
Rating:
5.0

I broke my foot and couldn't drive so we had to change our location. Uhaul was very accommodating in helping us make these arrangements!

Kent W. 
Rating:
1.0

The back of the cargo area had dirt and small pieces of trash in it.

Michael M. 
Rating:
4.0

just a guy picking up on a street.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Very friendly hit us in and out would recommend

Abigail C. 
Rating:
5.0

Pleased with service at pickup and drop off. Trailer in good condition and pulled very well. Doing this again when moving college daughter!

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

Takes your employees forever to answer the phone. 3 different times calling and I was on hold for 3 plus minutes. Then the lady on the phone said I was supposed to be returning my trailer to Denver, Colorado when my paperwork showed Atchison, KS. The last 2 phone calls I made, the ladies weren't very polite. Very short and not very friendly.

Cherlynn M. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
3.0

Customer did not leave a comment.

Raven S. 
Rating:
3.0

The operator of this location was nice but suffered from a lack of equipment which is obviously a company wide problem. I made a reservation two weeks in advance, less than 1 mile from my house, and got a call the night before to tell me my trailer would not be available at the time I had "reserved" it. At that time I was given the option of getting one 6 hours later which is 4 hours later than I had planned on leaving with a fully packed trailer. I called another location, a little farther away and was told they would have a trailer at the time of my original "reservation" so I cancelled my former "reservation" and made this new one. I asked the lady who made this "reservation" for me exactly where they were located and she told me a landmark I recognized. I asked her if she was at that physical location and she told me yes she was. Within minutes of finishing that call I was contacted by the Wicked Witch of the West(u-haul customer service rep) and was told the trailer I just confirmed less than 5 minutes earlier was not available, and that I had just spoken to a person in Arizona, not Misouri. I was then told by Ms Personality that I could drive to Atchison Ks, 30 miles away and pick up a trailer. I asked why they required a "reservation" in advance if I did not in fact have any equipment actually reserved. To my surprise I was told the "reservation" was so that when your "reserved" equipment is not available at your desired location close to your home, they would know where to start looking for a place in the middle of nowhere to send you to get the equipment I thought was promised when I made my "reservation". U-Haul obviously uses a different definition of "Reservation" than the rest of the business world. If I reserve a rental car from any number of companies, the car I reserved is actually at the location at the appropriate time that the reservation states. If I reserve a hotel room that room is available at the place and time stated on my reservation. I guess by now you have determined that I consider my U-Haul experience sub-optimal and will consider every other available option when the need arises for rental equipment. When you are in a situation that requires you to move for what ever reason you are already stressed and the aforementioned string of events just adds to that stress. By the way, the trailer had one tire that kept losing air which I had to repair mid trip as I was determined to NOT seek the help of your phenomenal customer service representatives. Hopefully the next customer will have a better experience than I did .

James V. 
Rating:
2.0

No where to park the truck, and mechanic on site acted like he had no knowledge of returning UHauls. This was also in a very sketchy part of town and certainly didn't feel comfortable.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Orr O. 
Rating:
3.0

I received a phone call and text message 24 hours prior to pick up date/time that the vehicle I had rented online was not available at the location I had requested/booked. I then had to drive an additional 40 minutes to get the uhaul truck - which was out of my way - and inconvenient. The Uhaul team was kind enough to give us additional milage and time on the rental - but the inconvenience of getting to/from the site was a major issue for us. If you show a truck available online at a site - we want that site - not have to make changes at the last minute - very unprofessional and inconvenient. My husband was ready to cancel the reservation because of the changes.

Diane N. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

tjierah C. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
2.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Great fells to work with !! Many thanks to them

Susan A. 
Rating:
5.0

I hit them at a bad time with just the owner present and other demands. I ended up renting a truck after my cars lights failed and a trailer rental had to be changed. The truck was 2.5 blocks away. No big deal until after the truck was returned and a cold walk back to my car was needed. Great folks, just short staffed when I arrived.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Dwight S. 
Rating:
2.0

The man was not friendly. On top of that, he tried to charge us for a full trailer instead of the tow dolly. He took off $70 after we showed him that the price online was cheaper. Not this locations fault, but when I called to schedule the truck and tow dolly, the first girl that answered did not listen or type in the correct information. I told her at least twice that we needed a one way rental from where we were to Tennessee. She even asked the miles and i told her over 600. Then a Tennessee location calls and asks where I'd like to pick up. The lady on the phone corrected our order and rescheduled us for a location closer. I was told we were renting a pickup truck and tow dolly. We drove to this specific location (45 minutes out of our way) and find out that we rented a box truck and tow dolly. I could have rented both in the city we were in. VERY inconvenient and frustrating after spending 6 hours broken down and trying to figure out a solution to get home.

AMBER A. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Kyle Z. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

I have no suggestions except to keep doing what you're doing. Thanks for the great service!

Sarah N. 
Rating:
3.0

My issues with pick up were not with the retail/service location.

Jennifer K. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

It was fine, wasn't sure if the truck was swept out after the last customer, and the truck only had a half a tank of gas in it.

Anthony E. 
Rating:
5.0

Nothing wrong with location. It's a service station but not really clean.

David R. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Thanks for the last minute service!

Jane G. 
Rating:
3.0

Customer did not leave a comment.

AJ G. 
Rating:
3.0

Returned truck location not open, construction going on in street intersection making it difficult to get around. not sure where to leave truck not good drop off instructions.

Loretta R. 
Rating:
5.0

provided exceptional service and gave valuable advice and helped me through the process from this end, which made the pickup in El Paso very smooth.

Gunnar S. 
Rating:
5.0

This location always goes above and beyond for the customer. Very helpful and never a long wait

Richard M. 
Rating:
5.0

Customer did not leave a comment.

jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

We had some issues when we tried to reserve online, but then we went directly to R and S to reserve and had no problems at all. Great experience.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top