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CARMEN L
Customer Reviews for R&S Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Recommend getting a furniture dolly.
LOIS BGreat
WAYNE SWasn’t happy that I paid my bill and a week later I had gone to get another one and had to wait 45 minutes to get on a phone call because I was still on an alert even though I paid a week earlier
ALEXANDER RAwesome & professional,,,,, great place !!
IVAN SIt was u clear where to drop off the equipment but the man was friendly enough.
Melissa TBetter customer service
Justin OWent 16 miles put 3 gallons of gas in to take it back. Then was charged for an additional 2 gallons of gas… that doesn’t make sense to us that we only went 16 miles but used 5 gallons of gas.
Justin OThe address that pulled up in the app was 401 S Jefferson Street, making it difficult for the app to detect that we were at the correct location. Furthermore, the app was having major issues with loading the steps that were needed to take to complete the rental on the app. When the truck was picked up it completely skipped multiple steps not guaranteeing the odometer reading or the condition of the truck. When we returned the truck the app would not take all of the pictures, so we had to submit pictures that we could not see (all there was, was a black screen where the picture should have been). It took us over an hour to complete the check in. Also the locks used for the key boxes are very touchy and we were lucky that we knew the owners of the shop and could call them for assistance getting the key.
Kristofer DThe Guage was wrong compared to the contract so I was wrongly charged for 2 extra gallons of gas. I took pics before & after, so there is no reason to not refund the charge.
Tracy EPerfectly easy transaction. Staff was very helpful and friendly.
David SThe owner was great. Quick service, friendly. Hooked us up and got us going.
Cathy WThe employees at R&S are very friendly. They were able to help me get the truck I needed for a good price
Douglas GThe 26 foot trk I rented ran well. It had 2 problems that should be looked at #1- one of the tires were very unbalance or out of round, it had a vibration from 55mph to 70mpj. #2- The check engine light came on after driving the trk about 15 miles and it stayed on the entire time I used it.. note; the oil pressure and water temperature seemed to be fine.
Jeff bSales man extremely helpful
Dean GWhen someone returns a trailer the person should help unhook the trailer. Instead of moving trailers they have for sale on their lot.
Christopher GDeliver it to me for free! 😬 Seriously though, the location is not awfully far, but the location closer to me never has a trailer. 🤷🏼♀️
Cynthia GNothing.
Pamela EThe location was not open even though the uhaul app and representative said it was the truck was hard to locate because it was not parked where the app said it was parked at.
Michael RThe previous renter was late bringing the truck back. The manager called them to remind them that they were behind then called other locations to source another truck. Having no luck when the truck finally arrived they put a rush turning it around and getting me on my way. This is by no means a negative comment on the store, I feel they went the extra mile in a bad situation and have my thanks.
Jeremy SEverything! Nothing but problems. Both before I ever pick up equipment with my reservations and nothing but problems with actual equipment
Tryston MGreat people! In and out fast.
issac rGreat service!! Very helpful and efficient!!
Stephen FThe trailer was in good working order but there was something sticky on the floor inside that needed to be cleaned up so it didn't get on my furniture.
Timothy LDropped off agree hours
Alexandria MFriendly service and newer truck so the experience was great ride and handled great on the road
DOUGLAS FNothing that I can think of. Service was friendly and courteous.
David CGreat service!
Jesse NIt’s started off good…the place however looks like a dump, the person running it was nice, but seemed a little shady. He advised us that everything looked great and we were good to go. We left and the next day he charged my DBC card with a 25.00 dollar cleaning fee. He was rude when I called and advised that he took pictures. My husband and I cleaned that UHAUL to a T. I called UHAUL and Yasmine was very helpful. She advised that there was one picture and she could see absolutely nothing wrong with the UHAUL. Webb City, Missouri UHAUL owner was shady and never said anything about a dirty UHAUL and then tried to charge me with an UNAUTHORIZED payment of 25.00. UNACCEPTABLE!! DO BETTER WEBB CITY, MISSOURI UHAUL ON JEFFERSON STREET!
Aaron MThumbs up
Mark KAbove service expectations
Cody DNothing at the location but the pick up in app needs work.
Derrick RNothing. He was very helpful.
Greg WCoolant light came on and ABS brake light was on also
Deonte CVery helpful and nice
Jennifer BThe guy who helped me with paperwork and install was in a bad mood. He was cussing, throwing keys, and at one point stood outside and puffed on his cigarette while I waited. Your product is only as good as the people who represent you!
Phillip WGreat customer service
SARA SFlying a "Let's Go Brandon" on the company building is silly and immature. I want to rent a U-Haul, not learn about your political religious beliefs.
ERIC G