Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a van, but the van was not available. I was given a 10' truck, and told it was at the same rate. However, the mileage rate was not the same.
It was nice and clean I will be back
Quick and easy got us in and out in no time
Pickup was great, but they forgot to leave the yard open for drop off. After an hour on the phone I was finally told to just leave it outside. Anyway, let's say we're only human and sometimes forget things.
Everything was great and the process was incredibly smooth.
I did mention to the person, I dropped the trailer off with, that the back door of the trailer allowed water to seep in during rain. It needs to be looked at.
The truck's battery died. Had to call roadside assistance. Next time check your truck before texting it out
Nothing
The service manager had a dog on site. I don't hate dogs but I don't like them around me; I've had very bad experiences with dogs and I don't trust them. He let the dog run loose on the property. The dog (he said) was only 4 months old and had NO boundaries; he sniffed around me, barked at me, bust through the door when I opened it and I felt like he was about to try to bite me when I was returning the van. When I was returning the van the dog was loose, barking and the manager was in the office. I called for him to come get his dog but he didn't come. I know a dog is only as well behaved as his owner allows so I tried to ignore the dog. I felt like this was extremely unprofessional behavior on behalf of the manager and I told him so,,, loudly!! Because I was pissed. I won't be renting from the manager again because after getting into a shouting match with him about him not securing his dog he told me not to come back. Happy to oblige. I rented from him before and he was okay, but there was no dog on the property.
I was charge and can't find the receipt for my record and I was charged
Thank you. Convenient location off the highway. Very reasonable.
I had a great experience with U haul. Jered was knowledgeable, friendly, absolutely great sense of humor. I would definitely use them again.
Back of truck sure be cleaned. Nice person but uniform not professional. Very nice person, just look the part.
Cool
Extend weekend hours
Roger is very helpful and courteous, he is nice to work with
Everything worked out just fine!
The owner at this location delivers outstanding customer service! I observed a few interactions with customers during my time there, and he truly tries to make a connection with them
I always use this location even though there are some closer to my house because of the excellent customer service and a bonus that I can also fill my propane tanks there at the same time.
Keep your card system up and running
Great place to do business! A+++
It was unfortunate that your system was down that did not allow customers to pay for their rentals by credit or debit card. We all had to pay cash. Other than that, everything went well.
Super nice and quick service!
I've always recommended this location. If they don't have the equipment I need, they reserve it for me at another location.
Perfect service. 4th one I visited today and he was patient and very clear and informative
Set reservation time for 830am and it was approved however, location does not open up til 9am.
Well if everything is done before you pick up your truck you are in and out in a matter of time.
very knowledgeable and very helpful.
Nothing, your front guy was awesome , and had to do alot of customers alone. Definitely deserves a raise
Probably the nicest trailer I've ever rented. Looked like a brand new one, which who can complain about that?! Plus, the process now where everything is digital... Amazing and Easy to Use! Loved the process from start to end. Seriously, well done.
Roger was very personable and had everything ready to go in minutes. Really like his service and location is really convenient.
HAVE DOLLIES & FURNITURE PADS
Shrug was not part of this
They was very friendly!
Roger has glowing customer service skills, we are thrilled with the experiences he has provided for us.
The worker was late getting to work, and I was being charged for the time I was renting the truck. He also forgot to put the dolly in the truck which resulted in me making an extra trip. I think it's wrong to charge someone and not hold up your end of the bargain by starting the rental at the correct time. I wouldn't recommend this location to anyone. Don't know if this was just this location or all uhaul locations but I don't think I'll be using the service again after my first experience. The truck was cleaned, but smelled strongly of smoke.
Only thing I see that would need to be improved upon is to hire more people like the guy that provided service to me today. Everything was excellent.
Great customer service
The Representative was very helpful and courteous.
there was a leak of something from the van that fell on to some of the contents - it did not smell like a petroleum product, be looked like one. On the positive side, the agent in Duncanville could not have been any more helpful - he deserves a raise!
