Customer did not leave a comment.
Neydi A
Customer Reviews for Rapid Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mario is very helpful. Highly recommend this location.
EUGENE CMario went above and beyond any and all expectations of customer service satisfaction. Mario expressed his sorrow for my previous experience with uhaul at a different location and did everything to expedite my pickup and drop off processes. Mario and his location is the only place I will ever do business with in the Fort Lauderdale area with any of my moving needs. Mario deserves more than a 5 star rating. Mario’s communication and customer service skills are impeccable and should be recognized by the U-Haul company
Jim WDisappointed
JOHN LWhile the staff were nice on the phone the location and drop off area was horrible. It was hard to get the truck and tow trailer in. The hours were not convenient for in person drop off and the Uhaul online drop off app was useless!!!
Joey PPésimo todo, no me explicaron nada el señor no presto atención a nada ya que estaba arreglando un carro, para luego cobrarme 142 mas a mi tarjeta sin siquiera mencionarme del cobro extra !! Pésimo servicio
Leslie Cn/a
Lesli GThank you.
NEIL GThis place is filthy and littered with broken down cars and sun par equipment and service. A total SHITSHOW TJE WORST U-HAUL I HAVE EVER SEEN.
Eric SJust waiting for my deposit to get returned from uhual. I paid the fee plus the 100 dollar deposit and still is not in my bank account. May take a few days??
Brendon DIt was a dropoff
theo rQuick and easy drop off.
Matthew KThis location had a truck! Which actually puts it head and shoulders above all other locations! No boxes, dollies or moving accessories on site. I WOULD NEVER RECOMMEND UHAUL TO ANYONE AS WHOLE RESERVATION PROCESS A NIGHTMARE. I SPENT OVER $100 IN UBER GOING FROM PLACE TO PLACE ONLY TO BE TOLD THEY DONT HAVE MY RESERVED EQUIPMENT. Oh but thanks for the $50 for not meeting your promise
Kimberly WYou should make sure there are no mechanical issues or flat tires
Nicole RThe location was dirty, the toilet was broken. I made two reservations by accident, this is the one I tried to cancel.
Irving SThe pickup location was fine. The process of reserving the trailer was terrible and I will never use uHaul again. The reservation was confirmed and they charged my cc for the entire 5 day rental. When I went to pick the trailer up none were available and there were no trailers available in the city. I was told it was common for the reservation center to make reservations for trailers or trucks that were not present and that the local centers had to deal with angry frustrated customers in a regular basis. Crazy to keep making the same empty promise to customers.
CHRISTOPHER MI needed the van for less than an hour. I drove the van approximately 10 miles. And I used less than a gallon of gas. I took a picture of the amount of gas I had in the truck when I picked it up and returned the van with the exact same amount. Yet, I was still charged for more gas than I used! It's only a $7.00 upcharge, but it's still not right!
Sean TMario was amazing and made this process so much smoother! A real life saver.
TIFFANY RThe van I rented was clean, but the air conditioning was not working properly. Wasn't cooling enough and it was needed on a very hot day. Other than that, the customer service was good.
YANETH JMario was a pleasure to work with! Everyone should be as helpful and easy to work with! Uhaul is a life saver!
Christine KInside and outside of van was dirty. It stinks so bad, I didn't have time to cancel and go somewhere else. Found a rotten avocado that was covered with black stuff. It was bad, I won't use that location again.
ALECIA HStaff was polite quick and extremely helpful
Mario CReally good experience, thank you.
STEPHEN HHelpful and easy to work with
GIRARD BNothing, Mario did an excellent job, he was professional and courteous and everything went as planned.
ROBERTM YMario was superb! Very helpful, friendly, and knowledgeable!
JOSEPH FI just walked in and a short while later was on my way in a Uhaul truck . Lifesaver!
DENNIS HNice
MIGUEL Fthey rented the truck 2 times the same truck and they pressed me for delivery
CARLOS AFront windshield had love bugs all over it. I had to stop and clean it off to see at the first gas station. My reservation was for the Pembroke Uhaul close to home pick-up. I got a text the day of to drive to Aokland Park about 10 miles north one way to pick up the truck
BRIAN MI was redirected to this location after the other location didn't have my truck. I could not use a larger truck. The u haul system was down on April 19 and I did not get to the high rise condo till 12 pm. I was only allowed to load till 4 pm. I did not get all of the items. I was very disappointed. It is too far and expensive to rent the truck again and go back. The guy at other U haul was able to get me the truck manually.
Michael RVery helpful,
robert mEverything was great
LANCE CNothing, everything was perfect
Ronaldo DWe dropped off after hours and no one was there.
Jorge CThese people are scammers. They charged my credit card for additional mileage and additional gas even though we brought the truck back with more gas than when we picked it up and we only drove 40 miles. Several calls and 2 visits to the location and still not resolved. Every excuse. Worst customer service ever. Stay away from these scammers and save yourself a lot of aggravation. Home Depot is a short drive away. We should have gone there. Stay safe everyone.
john mAwesome
JOHN HGREAT SERVICE
GEORGE BThe location need lot of improvement. I have used other location that way much better than this location. The equipment was not clean and maintained at all, they have hidden insurance change I heard about only when I returned the equipment trying to tell me that the insurance is not optional, and so on. I had to find to get that charge removed.
pierre pThe owner was great on the phone but the attendant arrived 30 minutes late and it took an hour more to get going. He was nice and wasn't feeling well due to the COVID shot so I could understand but the computer was complicated. I did check in online so I ended up in the computer twice Not hi fault but it took a while to figure out.
Robert MGreat service at Rapid Tire. The cargo trailer, unfortunately leaked in an immense amount of rainwater during my trip, causing great damage to my personal property.
Tracy SGreat customer service.
Jeffrey SAwesome
James FI made an online reservation yet I still ended up having to go to THREE different locations in order to get what I had reserved ! This is EXTREMELY unacceptable !
Randy PEasy and clean
GREGORY M