This location went above and beyond the others we have used in the past! We highly recommend this rental location!
Susan O.
Customer Reviews for Ratterree Pawn & Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I researched the process before renting. Everything was flawless. Thank you!
Dorinda K.Excellent service!
Clarence I.I fell out of the truck when I was trying g to get out of
Elizabeth S.joey is absolutely top notch, could not ask for better service.
timothy W.Nothing. Joey Ratterree was very helpful and has great customer service skills. Helped me with filling the form out, and the other guy was courteous and helping well.
Janet L.The app needs fixing with the drop off..
Matthew P.Quick and friendly personnel.
Randy B.???
alan A.I am very pleased with my U-haul experience.
ray K.Be able to pick up at the location I requested instead of having to drive to another town to pick up. Also, why was I charged a $20 return fee when I did exactly what the website stated. This should all be taken care of upfront
Stephanie B.I was charged an extra 28.00 for so called 10 extra miles of usage . I went from my previous address straight to new address then to Star City as I was directed. It is about 30 miles to Star city. I had planned to take it to a closer location, Warren 9 miles away or even Monticello 15 miles away. It cost me an extra 36.00 dollars at my bank for over draft thanks to U-haul. I will use Penske or Budget from now on . Thanks for the screwing up my ass!
Randy B.Fast, friendly customer service. Can't be beat!
Samuel M.Great customer service!!
Bethany S.Excellent equipment and service.
James R.Nothing. Everything was great. Customer service was outstanding & everyone there was awesome!!
Raymond B.