Also drop of location changed twice this was from rays to a place 40 minutes away back yo rays. Rays was great to work with.
Weston s
Customer Reviews for Ray's Auto Body Shop of Princeton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location as busy ordering auto supplies and had some trouble logging onto the U-Haul app so there was about a 5 minute wait to drop off the truck. Still I appreciate having all these satellite locations so we don't have to drive far to pick up or drop off a vehicle.
Timothy DIt was a very last minute rental and they were very helpful and thorough.
Virginia HReally nothing
Barb BBrakes not working the best & engine light came on
MICHELLE BThe app is the issue it took over a half hour to get checked in in order to get the truck from a lock box because the location was closed and had to do it through the app to get the truck
Sara SVery helpful and knowledgeable. Great experience
Harry MRented last minute - staff was super helpful! Truck was extra clean - good gas mileage too. Thank you!
Julie RDon't rent at place that not open.
Robin DRides rough when empty.
Brian NI was very disappointed I reserved the trailer well in advance and then when I got there they did not have it I had to drive way up North to get it and I shouldn't have to
JULIUS MTeailer not swept out took a while to find my moving blankets trailer was in great shape everything worked fine
Charles CFriendly knowledgeable service. Made my household move easy.
Richard RThe actual shop was not the issue. Unfortunately, Uhaul gave us the wrong address for this location which caused an extra 30 min drive due to glare ice road conditions. It was 5:30am and Uhaul customer service was no help, they told me I would have to talk to the Scheduling dept which didn't open until 7am. At the end of the day we took our chances of using the Google Maps location for the auto shop and it worked out. Regardless, hugely frustrating experience particularly since the mileage it took due to uhauls misinformation caused us mileage overcharges.
Norah OFriendly and helpful staff - we would definitely use Ray's Auto Body Shop of Princeton as a UHaul pickup location again in the future!
Amy WCharged me more than what I was originally quoted. The equipment did not have a winch so ultimately we were not able to use the tow dolly.
Edwin DNot much. It is a good drop off spot.
John MHelped me work through some scheduling issues . Resolved them and made my day .
Keith GThe app was down. Spent 1 1/2 hours trying to return the truck
Nick jDon’t wait to the last to tell your customers they have to drive a hour to get the trailer. Why don’t you have someone transport the equipment to a closer location.
WILFRIDO AThis is not where are original pick up was supposed to be. Ad was told when we had to go here we would get a $50 reservation guarantee on our card but did not!
Ryan HGood people at Rays in Princeton Mn. Made delivering cabinets easy on a cloudy day with chance of rain.
Robert BEverything was Great
Harry MIt went fine
Jay JNothing. I was very pleased thank you.
david zGreat service!! Thank you!
Chad YExcellent reception !!
Tyrone LTHEE best customer service. Had a problem with blinkers, they troubleshooted and found it was a fuse, replaced it with no charge.
Diane HI wish I would’ve been able to get one in Monticello cause this was a little out of our way, but the location was easy to find and ver nice to work with.
Mervin BThese movers were very friendly and efficient. They completed my move in under 4 hours with 59 miles of travel time. Would use them again and would highly recommend them to anyone. And they were very careful with my furniture and didn't break anything. Very happy with the service
Annis PDolly wasn't there
Nils NThe driver side wind shield wiper did work properly. We needed to clear the windshield of moisture. Engaging the wipers, the driver side wiper failed. We took a photo of the event.
John TCan’t think of a thing , great experience , great service
John FThank you for the great service!
Jeremy PFriendly
Hayes QI ordered the trailer in the Cambridge location and in the morning I got a call from someone that told me they didn’t have it and that I had to drive to PRINCETON 20 miles away and bring it back 20 miles back to PRINCETON. Waste of time on my end.
Richard Othe person I talked to on the phone was very helpful for my needs
TODD TExcellent
David TGreat service. They are helpful, friendly, and professional.
Gregory FFast frendly check in
Jeffrey PGood customer service
randy pMore parking space for truck drop off.
KERRY MI would like to thank Christy (Kristy?) who helped me with the scheduling for her friendliness, thoroughness and professionalism. She went above and beyond normal business practices. She was calm, helpful and reassuring every step of the way. Moving can be very stressful, but Christy made this part of it a pleasure. Please recognize her exceptional work! Thank you, Christy!
Tammy EI've rented here multiple times, just keep up the good work
Dean Hno problem,just keydrop as it was after hours..
Diana JI dropped off the equipment after hours, so cannot comment on the cleanliness of the location or helpfulness of the personnel. The ability to drop off equipment after hours is greatly appreciated, however.
Ruth TDrop off after hours. No info about location.
Robert CTV was blaring in the office and the lady never muted it or turned off making communication difficult. Why??
Michael T