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Wendy M
Customer Reviews for Ray's Carpet & Flooring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I feel that there was transmission problems with this unit. When accelerating, especially 2nd to 3rd and 3rd to 4th, it took a long time to shift. Not every time, but maybe a third. One time it was up to 4000 rpm before it would shift. Pretty tough on the gas mileage. Location was fantastic!!
Bob BThe best customer service! The only place I prefer to rent from.
Keisha HAwesome customer service
Diane BThe staff is wonderful to work with. I would recommend them to anyone who needs truck rentals.
Paul SI really do not have any suggestions for improving. The representative was pleasant and extremely helpful. Everything was explained very well and in a timely fashion. No surprises. Overall best rental experience I have had.
Cathy DPersonal renting should be aware that there is no rental person on site that everything is done on line This way persons that are NOT text savvy can get help before time or bring someone with them. That is text savvy.
christine CI do not see how any improvements can be made at this location. The operator is fantastic to work with, is extremely knowledgeable and goes above and beyond to help customers. I wish all my dealings with companies were as good as this U-Haul operator!
Michael BThe service is way overpriced with paying 1.09 a mile plus the truck rental and filling it back up with gas. Completely disappointed.
Tianna FSmooth transition to renting the U-Haul truck.
Carmita MTheir customer service is excellent. They are friendly and helpful. I would recommend them to everyone I know who needs to rent a moving truck.
Paul SRay's Carpet was great to work with on the U Haul rental.
Michael Mhorrible dog smell of urine and feces in the business. roof tiles damaged and falling apart. multiple charges taken without approval. never use this or recommend this place again. cheats people and makes Uhaul look so bad.
Kendell Wolny thing that u might do is clean the windom the was dirty.
Ruth MThe online process to get the keys for the U-Haul was very confusing and not user friendly at all. I would recommend that it be updated. Very time consuming and not what I expected at all. due to the issues with the online reservation I was over 30 minutes late getting my U-Haul.
Nikeisha ENo improvement needed. Everything was great. Friendly and efficient
Denka ROvercharged
WAYNE MAmazing people!!! Very grateful for the help.
Nicholas HI Have dealt with Wendy and Ray for years , they have always been top tier in in customer service! I will rent from them and be a customer forever!
Chris SThe air conditioning barely worked.
Destini WThere is nothing you need to do improve, you are awesome! Very good customer care!
Dino CYou can start by fixing your reservation system. I had 3 reservations for trucks and trailers cancelled before I was finally able to pick up equipment. I was forced into picking up equipment earlier than I needed just to ensure I would have it the day if moving. You even cancelled the movers I hired thru your system which I didn't find out about until the day of my move which forced me to find other movers that cost me over $1,300 and a days delay in moving so two extra nights in hotels for a trip that should have been completed in one day. I WILL NEVER USE YOUR SERVICES AGAIN!!!
VICKY BVery Very Very Helpful .
Lawrence DRay and Wendy are the best!! Great service!! Highly recommended!!
Shaun BGreat people. Easy to rent from this place.
Richard CDropped off, never went inside or met with anyone.
David KThe 26' truck pulls to the right. Might need an alignment.
Josh CI would have provided an excellent rating…but I did not receive the requested dolly. U Haul app is wonderful…
William FRay's Carpet & Flooring was wonderful. The lady there was so nice and things went very smoothly with her. I cannot say the same for the place I originally reserved, Masons Auto Specialties. To begin with, there was no signage and we drove past it a couple of times before we noticed the U-Haul trucks out back. It looked like a sketchy dump, so we still weren't really sure we had the right place, so I pulled up to a garage bay and said we had reserved a van and one of the guys smirked and mimicked what I said in a snarky voice. It was so rude and completely unprovoked that I kind of froze up for a second. The second guy came over to help, but at that point, I was too upset and told him never mind, I don't want to rent from them because they're rude. Thankfully, U-Haul customer support was able to transfer my reservation to Ray's who was so wonderful. When I need another van, I know where I'll be renting it from.
Jamy GI have used U-Haul locations all over Cabarrus county. Rays carpet location in Kannapolis is by far the most customer friendly location I have dealt with.
WILLIAM SGreat customer service very nice young lady who helped
victor kWendy was awesome to work with! She helped us down size the truck we reserved after figuring out it was waaay too big for our job. Thank you Wendy for the great experience and making our move easy!
Tracey LTruck had roaches inside of it. It was like they were coming out of the truck into the inside of the truck. I was very worried about my things once I seen that.
Essence LMake sure to have what the customer ask for because I went to 2 locations just to get a U-Haul truck and then it wasn’t fully gas
RASHAD OI did not like the location. No one was around. The mobile app kept restarting which was frustrating. Once I finally got into the Uhaul there was cigarette ash on the seat, floor and door. Im asthmatic so I had to clean it first then roll the windows down to air it out. Overall not a good experience.
William EExcellent customer service!
Susan BExcellent customer service! Truck was super clean and perfect for my move!
Michael FU-Haul app frequently locks up and/or restarts after being halfway through mobile checkout or checkin process. Very frustrating! Please improve servers or app logistics for better customer experience.
WILLIAM SExcellent customer experience with good people.
Ronald EGreat customer service!
Todd SFriendly folks, easy process to pick up and drop off. Truck worked as expected with no issues.
Sean MPick after house. That was a joke that is goodness for the wonderful person who I actually spoke with that helped me after all the issues I had.
DEANNE WI’ve use this location several times to rent U-Haul‘s in the past. Rays carpet is by far the best place to rent a U-Haul in the area very knowledgeable very fast. I always have the equipment. I’m looking for customer service is 1000%. Thanks again I’ll be back.
JEFFREY HVan dash said 0% oil life. Whole renting process through the app/website was incredibly frustrating. Geo location would not load on GPS despite allowing it. Most disappointing was that I was given the option to choose drop off location, then when it came time to return I had to go back to the original location. Wasting time and gas.
Ellen LNothing needs improvement...Wendy is a treasure. Friendly, efficient, patient, knowledgeable. Wonderful working with her.
Shay MNothing. Keep up the excellent customer service you provide to your clients. Wendy, is by far, the best uhaul representative that I have ever dealt with. Thank you, Wendy for making my move a positive experience.
Bradford PA
Amelia JNotes were added to the final turn in document.
Scotty AThis was an amazing experience! They very clearly explained every aspect of the equipment and how to correctly use it. They were also very friendly and welcoming!
Courtney PI never rented a car online and I never will again
RUSSELL HGreat people very friendly and helpful this is my go to place. Tim
Timothy HExtremely easy process and wonderful Customer Service! Highly recommend!
Leonard C