Customer Reviews for Ray's Carpet & Flooring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ray's Carpet & Flooring

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Ronald B. on

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Ross V. on

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Garry S. on

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Ronnie R. on

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The customer service was great! Continue to provide excellent customer service

kent M. on

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WE dropped the trailer off and no one was present, they contacted us afterwards and were nice.

Bennie W. on

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Mark B. on

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Gave me only 12 pads rather than 24.

Michael H. on

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Nerissa S. on

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OMG!! From pick up to drop off my experience was AMAZING!! Wendy was very pleasant, helpful & informative. She gave 1000% customer service!! I will definitely return and recommend ANYONE to this establishment. Thank you ??

Clinton S. on

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I wish you would give us credit for gas put in above the level needed. If you charge us for not putting in enough, you should give us a credit for something you will use. You should really have each tank full, so its easy to fill it back up not estimate the fill each time, seems a bit lazy on Uhauls part.

Ricky F. on

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Ronnie R. on

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Great company keep up the great work

Michelle W. on

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Christopher W. on

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Nikeisha E. on

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Kathy G. on

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The lady was so nice and courteous, She was very professional in her job. She was so nice, who would not want to rent from her. At Ray's carpet

dale L. on

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Outstanding performance by everyone

Yolanda E. on

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I had great service. No complaints at all.

Rodney C. on

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Nancy S. on

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Carlos S. on

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Eric P. on

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Good service and quick service.

Wendy C. on

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Candice M. on

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Only location that can provide any size Uhaul

Oclisa M. on

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Marianne H. on

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Phillip J. on

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I can’t remember the lady’s name but she was very nice to me and very helpful and courteous. I’ll definitely be renting again from her for any uhaul needs

FRANK L. on

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Roger V. on

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Mike L. on

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Great w Experience

Roselynda E. on

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James J. on

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None

Joey S. on

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Anthony I. on

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The turn in process need to be fixed, took 25 minutes to do. Had to keep taking the same pictures over and over. Had to login 3 times to complete the process. Please fix it.

Diana R. on

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nothing. all was good

Iraldiba H. on

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First of all this was THE worse experience I've had with uhual. The staff is rude and disgusting, I had some over sized blonde chick who was talking about hating her job, while digging her hands in to and orange and eating it and juices dripping over the counter and my paper work. Anyways, I booked with Concord location for a pickup of Friday at 5 or 6 pm to saturday 24 hour. The incompetent lady on the phone put down noon to 8am the next day, I called back when I got my email confirmation and then to find out she had booked the truck right after, so there was nothing available. The man on the phone was nice and offered to transfer me to kara a call service rep to help me, well kara found me a 10 foot truck in a 3rd party location, and told me she was.going to reimburse 20 miles since I had to drive to that location and that ot was.7 miles away from Concord so it was 14 miles totally and 6 technically free, okay I was semi happy. I get to the location and had issues with "express" check in, taking 30 mins to approve and authorize me. After waiting, we got the 4 letter code to try it and guess what, IT DIDNT WORK. We tried a few.more times, i clicked "could not retrieve my key" and was given hunters number, gave him a call and he gave me 4 other codes to try, that again did not work, very friendly came out (after waiting 15 mins) he got a code and opened it. We got in the truck it was dirty, smelled like cigarettes, the outside was dirty and only 1/4 of a tank of gas. I got my uhual at 620 when I was supposed to get it at 5. Not happy at all. Not suggesting uhual to people or atleast the one in Concord NC.

David N. on

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Inside of the truck was not clean. The phone app worked well. The personnel on site were helpful and friendly.

teresa B. on

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The clerk was very efficient and friendly! Really nice lady! I did not receive the equipment size I had ordered. I needed a truck that my furniture would lay flat in. I had visited our local uhaul store and was shown a 10 foot truck which I had ordered. When I went to pick up my rental it was a smaller "van" . The equipment did the job, although it was not what I had ordered. Also uhaul changed the location for pick up of the rental. It was "only" 4 miles further. We had traveled from Florida to North Carolina and stayed "lost" trying to find our destination. In Florida we have long blocks, in North Carolina there are very short blocks. Thank goodness for friendly locals who helped us find our way.

Charmaine H. on

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Ryan B. on

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Very Nice to work with.

CAROLINE A. on

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Wendy was great ! She was very nice and helpful over the phone and in person .

Casey T. on

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The staff was overly nice and helpful.

Greg C. on

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The Kannapolis, NC rental facility is a small location, but the staff is very friendly, courteous, and thoughtful.

William A. on

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William L. on

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Linda Y. on

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David G. on

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The trailer smells like grease and now my mattress has the smell, I told the woman at drop off but she didn't seem too concerned.

Allison B. on

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Everything was great!!!!! : )

William L. on

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Very convenient location.

Penny D. on

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Sharmar B. on

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Victor M. on

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Beth M. on

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Excellent experience

Nicholas G. on

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Awesome customer service!!!

tammy L. on

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i have used this location 3 times in the last year and half and sent friends there also. Upon experience and such ease and kindness of the staff at this location i will continue to do business here for uhaul and send others---they are much move efficient, kind, friendly and helpful advise then any other places i checked out from the beginning of starting to look the first time needing a uhaul. Very Thankful to have found them

tunisha M. on

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jaymi H. on

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Brett K. on

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Had to deal with this store twice now and I love it always so friendly and caring thank you so much for everything

jose A. on

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I think you are good!

Diana R. on

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John M. on

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Sherita H. on

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Fast an friendly

Michael V. on

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Fantastic service friendly and helpful employees. Thank you.

tashioanna K. on

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Wendy was great with everything

hayden J. on

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Pamela U. on

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Great service friendly and accommodating!! Made drop off smooth and quick

Sharon F. on

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They were extremely helpful even let me upgrade. Will definitely go to this location again.

Brian M. on

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Wendy was super to deal with. She was so helpful & cooperative. We will definitely go there again for our U-Haul needs.

John C. on

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zula B. on

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SHERRI LYNN A. on

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1. The first vehicle stunk like cigarette smoke so badly it had to be changed for a different vehicle. This vehicle was only a 1/4 full. 2. I've rented trailers and dollies many times, but this was the first time I had to hook it up myself, and then unhook it at my destination. 3. This is not the location I returned my vehicle to, and UHaul is so bad at customer service, it doesn't even matter. 5. UHaul sent me a notification that there were unpaid tolls from a previous rental, and fines, if I could not prove tolls were paid. I replied and sent receipts to prove I had paid all tolls, but then I WAS CHARGED a second time, plus fines. That is total crap. No one answers the phone. No one has replied to my emails. That is all.

Nancy P. on

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I had to throw out someone's garbage and hairspray.Wendy went out of her way to help find a u-haul at her location. I do appreciate her doing that. She was very nice. I would use her again.

Wendy M. on

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RENEE D. on

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Wei G. on

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clint S. on

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Ray and Wendy are awesome, I have felt mainly with Wendy and she is super. Very nice and helpful. I have rented from this location 3 times this year alone and they have always been great to deal with. Very friendly and always have great equipment. Highly recommend this location.

Keith G. on

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THOMAS C. on

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Super customer service! Best that i have ever had @ uhaul! Quick,professional,courteous! I will drive a longer distance to do business with this dealer!! All my friends will know about Rays Carpet & Flooring! Thanks Again!

oclisa M. on

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Wendy was a great Representive. She was professional and compassionate. Wendy was knowledgeable with the contract. At, this time I am very happy with the service.

Robert L. on

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Great experience! We will definitely recommend to our friends.

Mike D. on

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derek W. on

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THOMAS C. on

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I got the best customer service I can ever remember having from Wendy! Thanks for your help! I’ll be back!

Jeffery D. on

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Matt H. on

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This is my second time using this location the vehicles are in great shape and the owner is such a pleasure and this is one of the reasons why I came back a second time. Thank you so much for your hard work and taking so good care of your customers definitely will be back and be sending people your way

kirk W. on

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They charged me an extra $25 for cleaning and we left the truck spotless when we dropped it off. Sure would like to here from customer service on this. I am not happy at all.

Matt H. on

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Such a pleasure dealing with the owner and the location. Outstanding experience and would definitely recommend anybody I come in contact with for this location.

David T. on

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PATICAL B. on

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Anthony P. on

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The folks at Rays carpet in Kannapolis, Nc are awesome , very polite and kind . Very professional and in and out painlessly.

kevin A. on

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Not a thing. The folks at Rays were great.

Cherrelle H. on

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jacob M. on

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David T. on

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Very nice people . Would do business there anytime .

Robin R. on

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Wendy was extremely nice and professional. Very helpful and explained everything thoroughly. We will definitely use this location from now on!

William I. on

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Staff was so friendly and helpful! Great experience!

JAMES M. on

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Steven C. on

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Ensure that the customer is notified when the pick-up office changes.

Christopher M. on

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ANGELA T. on

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