I was over charged and need a portion of my money refunded. I got a $29 cargo trailer for one day, brought it back late so I had it 1.5 days. Was charged $60 then a second charge of $23. So $83 for 1.5 daysAdrian J.
Customer Reviews for Rays Towing And Tire Center LLC
(U-Haul Neighborhood Dealer)
Hampton, VA 23661
Services at this Location:
- Mon–Fri8 am–6 pm
- Saturday8 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man that rented it out to me was super nice and easy to work with. He told me all I had to do in a nice easy way and made it a great overall time.Nathaniel P.
Customer did not leave a comment.Jimmy O.
The vehicle had a bad alignment, there was no gas we immediately had to fill up the tank. The interior was filthy and someone had recently spilled a drink and it wasn't cleaned. There were rips and tears in both seats in the interiorCorey J.
Customer did not leave a comment.Adalayne W.
Customer did not leave a comment.Jill R.
The owner Ray was very nice and helpful and made the experience pleasant.Adrian J.
Customer did not leave a comment.Jewell W.
The gentleman who I worked with onsite was very helpful and got me checked in and out the door quickly.Ronda M.
Customer did not leave a comment.Demetria W.
Customer did not leave a comment.Anthony F.
Include a hand truck & straps to secure load.naim M.
Customer did not leave a comment.Alicia H.
Customer did not leave a comment.Fred W.
Need to tell the customer that there will be a 50 dollar fee for turning in trailer on a holidayRonald W.
Very dark and not clear of where to park truck. Small business so not much room. Need more lightingCheryl M.
Customer did not leave a comment.Emily M.
Gave rental to unauthorized person without my permission. Wasn't in office when time business was supposed to be open. I was charged a service fee due to being unable to reenter vehicle, because establishment wasn't open. Attempted to cancel my reservation when I was an hour late even though I had 24/7 access. There was a agreement from previous customer in vehicle which indicated it was not cleaned prior. I will not be using this location again no matter how close it is to my location.Erica W.
Customer did not leave a comment.Ameesha S.
Ray was very pleasant and helpful. The location site was hard to drive into with our 15' truck and transport trailer. Building was close to a busy road, not enough room to drive equipment into this site. Transport trailer looked like inches from busy road. UHAUL should definately look into this location. Not substantial for their equipment.JOHNRUSSELL D.
Customer did not leave a comment.WYNTONMARSHALIS B.
Equip the location betterBryant M.
It is a tiny location with a tiny sign out front. would not feel comfortable dropping truck off at night.danita W.
The gentlemen at Rays Towing had everything ready and waiting and made the experience go extremely smooth.DARRELL H.
Me. Ray was very nice and accommodating.Robin D.
The place that we got the uhaul from was ran down. No one was in the office to help for about 30 minutes. Only one person deal with the actual uhaul stuff and he was very rude and nasty. Next time I might go directly through uhaul but these side hustle uhaul spots is not it!!ArethaI S.
Great service!!Renata O.
Called on the phone to confirm reservation and ended up hanging up due to the rudeness of the person who answered the phone. Due to an error inputing my phone number into the computer I was not able to confirm the mileage and gas and was incorrectly charged a fuel charge at the drop off location.Gary H.
This location was a very rude guy, he made me wait for long while he was in the tire shopJOSE L.
Customer did not leave a comment.Melissa S.
Location is not really suitable for returning larger trucks, the individual who helped me was great.GREG M.
Mr. Raford was very friendly and helpful. I would highly recommend this location.CLIFTON J.
We're rude and didn't have all the equipment we need for the trailerAshlie W.
The location is great if you live on that side of the tunnel. Good friendly service, I had ask for a pick on military highway close to home, nothing available but I still seen trucks in the parking lotjerry E.
That was my first time driving anything like that, but it was a good experience. Felt like I needed to go to DMV to get my CDL next! Watch out for big mama coming through! Good service they fixed everything that went wrong with my order as well. Highly recommend! Thank you!Akilah A.
Customer did not leave a comment.Jonathan W.
The rep Angelique was awesome. Super patient and went out her way to make sure I was satisfied and knew everything involved and in the contract. Great experience.Jason F.
Customer did not leave a comment.Alyssa J.
Customer did not leave a comment.Ona R.
It was at this location that I received the truck that suited my needs as far as the maintenance and the mileageLEONARDLINWOOD M.
Customer did not leave a comment.BELINDA T.
Rental was for 8:15 and the business was supposed opens at 8:00Am. i called owner at 8:15 and it took until 840 before he showed, yhen he said he had to do a level 1 inspection. Did not have the tolley and two dozen blankets. I had to drive to Mercury BLVD Uhaul to pick materials up. I was paying two movers to stand around while i was jerked around by Uhaul. Will never use website to make an arrangement. Unsatisfactory.Michael G.
If this Uhaul would rent to me a defective transporter, I could not see myself recommending this Uhaul to anyone.Brenda C.
Customer did not leave a comment.CRYSTALCORETTA W.
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