My only complaint is I scheduled for 3 days, but only used it for 2. Just 15 minutes over 48 hours of rental from time I picked it up to return time. I understand scheduling but was a little shocked I didn't get a refund/credit for returning it early.David Y.
Customer Reviews for Razorback Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady working there was friendly and inviting. She made sure everything was rightLisa H.
No it's easy to get in and drop the equipment offJames B.
Fix Computer GlitchesMiranda G.
I wouldn't change my experience, it was efficient and complete from the pickup location to the destination location.Harold or Ira T.
Always very friendly.Tonya H.
Absolutely nothing! Great job!Donnie H.
Customer did not leave a comment.Angelia G.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.John F.
Customer did not leave a comment.MATTHEW M.
Link you sent to verify the equipment expired before I could access it. You might offer more time.john F.
Customer did not leave a comment.SHAWNA C.
The truck transmission was not reliable. When I tried to change from park to reverse, it would keep popping into neutral going back and forth to park in my attempts to get it into neutral. Then the engine would make a loud noise. I left a note about this in the vehicle.SHAWNA C.
Customer did not leave a comment.Acosta R.
Customer did not leave a comment.Rick A.
Overall it was great , the lady who rented to me was super friendly and helpfulGAYLAN W.
Customer did not leave a comment.Keith D.
Nice folksRobert H.
Customer did not leave a comment.Terry N.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Steven C.
You need more people like this running the business.ELVIN F.
I rented online. I verified online. Yet, it took â€œthat womanâ€ 50 minutes to get us checked out. We have people coming to help. She seemed utterly incompetent.Lorrie S.
I am pregnant - I can not attach trailer- I call and ask if someone there would be able to help and they reassured me so I went ahead and made my reservation. The employee was very kind. She â€œhooked upâ€ the trailer and I was on my way. Less than 1 mile down the road the trailer came off the hitch. I have to pull off and try and reattach this- I call - and inform her and she said â€œpeople usually bring or have men do this since I'm not strong enough to tighten it like it needs to beâ€. She sent her field manager out to my house and I show him the damages the trailer did to the back of our bumper and he said â€œwell atleast it isn't a super expensive truckâ€ The field manager said the employee did not double check to see if it was tightened properly because â€œit was just so hot outsideâ€Katie F.
Customer did not leave a comment.Freddie H.
Customer did not leave a comment.William W.
The truck leaked when it rained and some of our stuff got wet overnight in the truck.Mallory J.
Customer did not leave a comment.BJ P.
The facility hours were convenient, because of the access code. The office was sometimes closed when I wanted to talk to someone, but it wasn't THAT big a deal. I've never used another storage facility, so I have nothing to compare to it, but I was satisfied. However, the monthly rates just jumped from $50 to $60 a month, which is what caused me to decide to move my stuff out. I understand supply and demand, and don't begrudge the business from getting what it can for its services; I just thought a 20% increase was a bit much, so I eliminated my demand.JOSEPH S. | Overall Experience
I highly recommend Razorback storage to anybody needing a storage building.michelle h. | Overall Experience
You gave me the worst truck you had, no reasonable parking accommodations, holier than thou attitude. Price seemed high, wish I would have went somewhere else. You told me you would not set a return location and you did, it made me drive an extra 11 miles and hurt my gas mileage, time, and patience. I had a bad experience. Moving is stressful and generally Uhaul makes it easy but this was frustrating.Jacob E.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.JEFF T.
Very impressed with our unit we needed a unit to store our stuff they send invoices when it’s time to renew and they give you a access code for each month to get into he storage area where you can get in to your unit whenever you need to. Really impressed with storage unitJohn D. | Overall Experience
All was good.Laurence F.
Customer did not leave a comment.Ryan S.
To long of a wait...to get the truck and get going!!! Good GREIF!!! REDICILIOUSLinda T.
Customer did not leave a comment.STEPHEN F. | Overall Experience
Customer did not leave a comment.STEPHEN F.
Customer did not leave a comment.STEPHEN F.
I dropped the truck off Friday at 5:00 pm and my drop off was scheduled for Saturday by noon at a different location in the same town. But the person who is at the location it was to be dropped off at is never there. Now I have to chase down my deposit.Jeffery D.
The only storage in Greenwood Ar with a live employee onsite to help me will not use any place else. Very friendly staffTravis B. | Overall Experience
The ladies in the front office get very rude and upset when we did a equipment check and found that the radiator was leaking or it was leaking radiator fluid. They then stated we don't have time for you I'm just gonna have to give you your money back we ended up having to take the U-Haul as we had to be at work the next day at seven in the morning. Ended up having to call U-Haul which made the contract right but as far as this office I would never recommend.ANDREW S.
Excellent customer service very friendly people nice place to do business withCarl W.
Customer did not leave a comment.Sandee A.
Customer did not leave a comment.Johnny H.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Ernie J.
Customer did not leave a comment.Chanisty T.
Customer did not leave a comment.Sandee A.
Customer did not leave a comment.ELLIS W.
Customer did not leave a comment.Carol N.
Great service. Thank you.DAVID S.
After hours drop off.BRONSON W.
Customer did not leave a comment.ROBERT B.
The truck was filthy. The inside was covered in mud, the dashboard was was covered in dust that flew at us as we drove the truck. We had to drive 3 hours with the windows mostly down because the smell in the truck was so bad - it smelled of stale cigarettes and urine. the entire bed of the truck was caked in mud and dirt to the extent that we had to cover the floor in blankets in order to protect our belongings from the filth. Additionally, we were told that the truck rental included a free months of storage. I called the Norman location to rent a small storage unit prior to our arrival. Apparently, the phone call rolled over to corporate(?) and while the lady I spoke with was extremely helpful and very nice, we were greeted w/an upstairs storage unit w/a rolling stair for our belongings - which included a small love seat and over-sized chair, It was absolutely impossible to put these items in an upstairs unit with a rolling stair. Prior to our arrival in Norman, we were nover told this would be an upstairs unit w/a rolling stair. We then had to go find another storage facility that we could get into immediately as the truck was due back in 2 hours, which also deprived us of the free months storage we were promised as Norman had no other spaces available..Your Norman location was obviously not at fault for this debacle. I have rented from them numerous times and they have always been professional, clean and very thorough in every way. In fact, they were kind enough to extend our truck return so that we could find another storage unit for the property. I have used Uhaul for over 30 years and have never had a problem like we did on this trip.kathy T.
Customer did not leave a comment.rALSTON R.
Very friendly staff both in person and over the phones! Equipment very well maintained would highly recommended using them!Calvin W.
I would not change a single thing about this experience. She was helpful and had exactly what I needed.Jason F.
Customer did not leave a comment.Jennifer S.
Very personable staff!! Very helpful!Brent D.
Customer did not leave a comment.Kevin D B.
Customer did not leave a comment.LUTHER B.
Customer service was excellent, very clean.CHARLES M.
Customer did not leave a comment.Brian B.
I appreciate everything and the customer service we received Thanks PeggyPeggy B.
Great Uhaul to have in our city. Very friendly and helpful staff. Got me on my way quickly.Randy B.
Nothing that I can think ok. Very friendly and knowledgeable.JOHN M.
Excellent serviceMax S.
Nothing razorbacks rental a great placeEddy B.
Customer did not leave a comment.Eddie B.
Make your software more user-friendly and our drive would have been better if the truck had cruise control.Diane M.
The nicest and most helpful place to rent from.DAVE F.
Customer did not leave a comment.Twyla S.
Customer did not leave a comment.Robert B.
Nothing. You went above and beyond for us. Thank y'all.Jeffrey P.
Wait time at pick up was understandable and drop off was a breeze. 10/10 would rent againSCOTT H.
Customer did not leave a comment.BILL G.
Customer did not leave a comment.STEVE R.
Customer did not leave a comment.nathan C.
Customer did not leave a comment.Simon W.
Customer did not leave a comment.bill S.
they were very flexible on pickup and drop off, Thank you!!James B.
Customer did not leave a comment.Dana B.
The mice were in control. So sorryKaren B. | Overall Experience
Staff is friendly and helpful!MECHELLE M. | Overall Experience
Everything was great but just an fyi, the tags on the trailer have been expired since 5-17 according to the sticker on the plate.BJ P.
Dropped off car dolley after hoursandrea W.
Thank you for the service'sMEGAN B. | Overall Experience
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.korinthian B.
Best U-haul dealer EVER...â€¦.William D.
Was very nice.. ThanksMelissa G.
This storage facility met our needs and was readily accessible at all times.Nelson B. | Overall Experience
Customer did not leave a comment.Cindy F.
105 degrees and no air conditionerSADA W.
Customer did not leave a comment.Wade L.
Customer did not leave a comment.Mike M.
My experience was wonderful! The lady helping me was very knowledgeable and friendly. I have never used Uhaul before but will again if I ever need too. God Bless!Cully W.
Great Service! Called on Easter to tell me they had a package I left in cab of rental. Fantastic!Steven Z.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Steve D.
Every time we are given mileage we go over and only take movers address to their new address. Then to drop off point you need to give more mileage for gassing up etc.Terri M.
The clerk was very warm and friendly and knowledgable. She was also very accommodating by agreeing to meet me before the regular open hours to allow me to start my move earlier. nice lady.Marty B.
Customer did not leave a comment.Jennifer T.