Customer Reviews for Razorbak Outdoors
(U-Haul Neighborhood Dealer)

Rating:

2.0

No cell signal to be able to self serve check in. The location was closed for a holiday, so was unable to speak with anyone.

Rating:

3.0

Lock was stuck.

Rating:

4.0

I couldn’t get the pictures to upload and I went in and talked to owner of the location and he was more than willing to help me with pictures and the return of the equipment.

Rating:

5.0

Staff very friendly and made drop off very easy

Rating:

5.0

Staff very friendly and accomodating

Rating:

5.0

Great service

Rating:

5.0

Great customer service.

Rating:

5.0

Nothing. The truck i rented was like brand new and there was great communication from all of the U-Haul employees.

Rating:

5.0

The attendant helped me out a great deal.

Rating:

5.0

Great rental location and service. No improvements needed.

Rating:

5.0

Excellent customer care

Rating:

5.0

Did a great job. Quick and easy.

Rating:

3.0

Truck did not have a 1/4 tank of gas like i was told, it only had 54 miles to E and i was told to return with same amount so i returned it with 51 to E and i am being charged a $66 fee and being told theres nothing they can do about it

Rating:

4.0

Didn't receive a advance email regarding lockbox code for pickup. 1800 U-haul customer service was very helpful

Rating:

5.0

Everything was smooth and easy!

Rating:

5.0

Tow dolly would not work on my Toyota Prius not enough clearance the bumper smashed right into the metal stop on the dolly should test them on a few cars

Rating:

5.0

This is the third time I’ve commented on this website regarding my experience. The two dollies and furniture pads I paid for were not provided. I trust my bank account has not been charged with those items.

Rating:

5.0

Everything for us was great, so could not have gone better

Rating:

4.0

Staff helpful. Unit pulled very well no problems what so ever. Would have liked to be able to lock the hitch to tow vehicle.

Rating:

5.0

Nothing, they were great. We had an issue at the original pick up location due to the truck not being returned on time and they reached out to this location and he took good care of us!!!

Rating:

3.0

For the second time I experienced a tire blowout on your auto transport trailer. After being delayed for nearly three hours, a repair truck arrived and changed not only the blownout tire, he also changed the tire or the other side because it had a bulge protruding out of the tire.

Rating:

5.0

Lubricate the tie down ratchet assembly.

Rating:

5.0

Nothing.

Rating:

5.0

I had ordered a 4 by 8 trailor earlier. I received a call on Saturday 5/7 indicating this size trailor was no longer available. As part of this update, your team then searched options. Ultimately this meant that I had to travel 30 minutes one way to pick up my trailor. While your team did keep the investment level associated with smaller trailor, it was disappointing that I Had reserved the 4x8 but then had to pull a much larger trailor and drive an extra 60 Minutes in total to pick up the available unit. Not a great customer service experience.