Customer Reviews for ReMax Professionals
(U-Haul Neighborhood Dealer)

351 reviews

176 Washington Ave   Harrogate, TN 37752

(423) 869-4697

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 869-4697

176 Washington Ave
Harrogate, TN 37752

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast service. Safe location.

Jennifer R 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

KEVIN F 
Rating:
4.0

We did not interact with any personnel at this location as we dropped off the rental after hours. Seemed easy enough and the location was easy to get to.

Diane D 
Rating:
5.0

Customer did not leave a comment.

miquel c 
Rating:
5.0

Customer did not leave a comment.

JALENE H 
Rating:
5.0

Customer did not leave a comment.

Dorothy D 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Karena D 
Rating:
5.0

Customer did not leave a comment.

Rhonda K 
Rating:
5.0

Customer did not leave a comment.

REBECCA R 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

????? dont knpw

Charles S 
Rating:
3.0

Back of truck was very messy. Old moving blankets that I didn’t order were in a pile and the back was covered in shredded paper. Took 20min to clean before I could start loading. Everything else was good.

Trevor F 
Rating:
5.0

U-Haul App works great to pick up truck during off hours. U-Haul team communicated great and really made the trip go as well as possible. Truck was clean and ready to go with no problems. I really appreciate the assistance and would highly recommend.

John M 
Rating:
5.0

Thank you for assisting during after normal hours!! The service was perfect, as usual!

RUSSELL S 
Rating:
1.0

The rep was friendly but gave me a run down awful trailer. We also didn’t have a light connection and he rented it to us saying to go to the ford dealership and that didn’t work. It was a horrible experience. We had to have a fam member drive all the way from MS to pull the trailer for us due to light issue. The trailer had missing brake lights and it leaked! My boxes were all wet and the inside light didn’t work. Problem after problem.

Amber J 
Rating:
5.0

Steve was great! Went totally out of his way to help. Great experience. Will definitely use again.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

VIOLET F 
Rating:
5.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Andrea B 
Rating:
5.0

Nothing

JOE F 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Roger was kind, patient and very helpful! 10/10

JOSEPH J 
Rating:
5.0

Customer did not leave a comment.

CAITLIN C 
Rating:
3.0

The lights on the passenger side didn't work. I did check either before I left. The dolly tire straps vibrated loose

DEBORAH M 
Rating:
5.0

Customer did not leave a comment.

Amber J 
Rating:
3.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Friendly staff. Quick process.

Andrew B 
Rating:
5.0

No one was at the facility when the equipment was returned, but I spoke to them by phone the following day and they were very helpful.

Curtis D 
Rating:
3.0

Office was closed

Cynthia W 
Rating:
5.0

Very convenient location for moving students to and from Lincoln Memorial University. Friendly employees.

Mary B 
Rating:
4.0

We dropped off the truck when they were closed and used the drop box for the keys.

Shane M 
Rating:
3.0

truck needs an alignment bad

Sarah S 
Rating:
5.0

Outstanding customer service; appreciated and thank you

Harry B 
Rating:
5.0

This has nothing to do with the pickup location but most times that I rent from U-Haul, I either get a different vehicle/trailer than I requested or I have to pick up at a location further from where I want. Again, this is U-Haul, not the locations fault. Maybe your survey should be about U-Haul, not just the locations.

Pat L 
Rating:
5.0

Customer did not leave a comment.

Harry B 
Rating:
5.0

Customer did not leave a comment.

Abigail M 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
5.0

The Harrogate Uhaul rental is absolutely amazing and I don't think they should change anything

Vicky R 
Rating:
5.0

I love this location! They are so friendly and helpful!

Melinda B 
Rating:
4.0

We had no contact with any of the personnel at the location. We dropped off the trailer over the New Years weekend and called to leave a message but was unable to do so or receive any instructions. Location was close to where we moved to so that was a plus.

JANELL H 
Rating:
5.0

Customer did not leave a comment.

Andrea B 
Rating:
5.0

Customer did not leave a comment.

Taunya H 
Rating:
5.0

The check in was easy and accommodating.

james s 
Rating:
3.0

The trailer had a bad tire and made it bounce all over the place

Wyatt S 
Rating:
5.0

Great customer service hats off to the team there

Mitch M 
Rating:
5.0

Customer did not leave a comment.

terri h 
Rating:
5.0

Customer did not leave a comment.

Jay N 
Rating:
4.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

The truck was very clean and in excellent condition. I would definitively recommend this location to a friend.

Thomas S 
Rating:
4.0

NA

DENNIS G 
Rating:
5.0

Customer did not leave a comment.

Alexandra M 
Rating:
5.0

My experience was amazing and the man there even helped load the trailer on my truck a first ever for me. Would definitely go here if I can. There open later then all the othere places close to me.

Logan G 
Rating:
5.0

Thanks for all your great professional service again! I’m thankful you had exactly what I needed!

RUSSELL S 
Rating:
1.0

When we went to pickup the rental, no one was on site that could help. Had to wait about 45 minutes before able to get the truck. Person in office was rude and clearly felt interrupted.

Kelli S 
Rating:
5.0

Customer did not leave a comment.

Sheila G 
Rating:
5.0

Customer did not leave a comment.

Debra C 
Rating:
3.0

Customer did not leave a comment.

Jason E 
Rating:
5.0

Customer did not leave a comment.

Briana P 
Rating:
5.0

Customer did not leave a comment.

Teresa K 
Rating:
5.0

1 tire was was worn down to the wear bars

William H 
Rating:
2.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Customer did not leave a comment.

michelle K 
Rating:
4.0

Quick and easy. No hassle. Good people work there.

JERRY R 
Rating:
1.0

Vehicle was filthy inside having mud everywhere and food droppings in the floor. At least make an attempt at cleaning the inside before letting a customer use it. Staff was friendly and helpful.

Brad D 
Rating:
5.0

The woman was very nice and got me out quickly

Edward P 
Rating:
5.0

VERY NICE FOLKS AND VERY HELPFUL, WELL PLEASED..

Ken S 
Rating:
2.0

The destination facility simply does not have adequate space to pull in a full-sized pickup truck and trailer. They asked me to drop the trailer on the city right-of-way across the street from their location. The lack of space onsite required numerous other trailers to be park off the premises as well. The staff was very accommodating to me as a customer, but I doubt that leaving trailers on a city right-of-way is the right thing to do.

Nathan Z 
Rating:
5.0

Customer did not leave a comment.

mike l 
Rating:
5.0

Customer did not leave a comment.

mike l 
Rating:
3.0

The truck was disgusting inside and had a belt squealing the entire 3 state trip. Would appear no one checks the vehicles out before they are rented, just glad it made it the whole way!

Keith F 
Rating:
5.0

Customer did not leave a comment.

Angel S 
Rating:
1.0

Clean it out before giving it to someone else. It had someone else’s trash in it and was very dirty. On top of that there were roaches crawling everywhere in it. I have pictures to prove it.

alexis w 
Rating:
5.0

Nothing

Charles B 
Rating:
2.0

Truck was not adequately checked before being rented. Check engine light came on within 15 miles after pickup. Although uhaul said to continue using vehicle, it made noise in the transmission and did not operate normally.

Jamie L 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
4.0

Voice mail at location if office is closed

Amber H 
Rating:
5.0

Customer did not leave a comment.

Sheila G 
Rating:
5.0

If A customer pays for A product they need, please give it to them, or refund their money. If A truck is not there when promised, and the customer has to drive back another 39 mins. Maybe offer a discount on the uhaul.

John T 
Rating:
5.0

Only thing was truck could use some new windshield wipers.

JONATHAN B 
Rating:
5.0

Nothing.

Arnold S 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
3.0

The drop off location was almost completely full of trailers and trucks making it tough to park our truck upon return.

Mike S 
Rating:
5.0

Customer did not leave a comment.

Yumi K 
Rating:
5.0

Customer did not leave a comment.

BILL W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
3.0

Customer did not leave a comment.

Jillia K 
Rating:
5.0

Amazing customer service, so kind and understanding!

Diep L 
Rating:
5.0

Customer did not leave a comment.

Zachariah B 
Rating:
5.0

Great customer service at pick up and drop off locations!!

GLenn H 
Rating:
4.0

Customer did not leave a comment.

Craig H 
Rating:
5.0

The Staff there were excellent...

Bryan K 
Rating:
5.0

Excellent customer service!

usama a 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Rodger M 
Rating:
5.0

Customer did not leave a comment.

Gary A 
No reviews have been submitted for this location.
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