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TEDDYE G
Customer Reviews for Ready To Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So far this location if better than my previous locations! Highly recommend.
ROSA MNothing!
RICHARD RNothing.
Robert HLimited selection of trailers
Don HRep seemed apprehensive about having a truck before checking her records not realizing I had been given the run a round twice in one day !
THERESEDA TYour customer service rep was outstanding.
ANTHONY BOnly concern, DS trailer tire was over inflated by 15 psi and PS by 5 psi. I trailer regularly, so this is something I always check.
Sam BAngel was very nice.
Shirley COur U-Haul had roaches upon arrival. There’s also a leak in the top of the trailer which caused our furniture to get soaked from the rain. I was very displeased with the equipment we spent money on.
Kortnee KEveryone at both locations were very helpful, and that’s all that matters when you need assistance! Thanks location!🤩
Timothy TEverything was wonderful
Amelia HAwesome experience!!
SHELLEY WI reserved the truck online 3/11/24 for pickup at 9:00 a.m. on 3/12/24. No one was present for me to obtain the truck. Luckily a person in the back of the location who had nothing to do with the facility knew the owner and was able to find him on a new phone number so I could call him. Finally with contact I was able to move on with the truck thru verbal from the phone call. On another note all was well except I only drove 56 miles and refueled near the return location with 4 gallons of gas which is where the gas gage was located when I started the round trip of only 56 miles. I was charged for an additional 2 gallons of gas which was wrong. If the truck gets 15 mpg for 56 miles it would be 4 gallons. Anyway I should not have had to pay for more gas. I'm not going to worry about $7.00 more on my bill but as a note in this review I felt like it needed to be stated.
Briscoe WNo complaints. Excellent customer service and quick help.
Jackson HQuick, easy, painless, helpful... great experience.
MARSHAL CThe worker attached the trailer to my car and was very helpful. However once I was loaded at my house I checked the tire pressure and the tires were only at 36 psi and the tires were rated for 65 psi cold. I filled them to 60 psi and the drive was uneventful, but it might not have been with the lower pressure.
ROBERT ANot enough signage bit secure I was worried my drop off could be stolen
nadley tI'm being charged another day when I called and told them that the person who was supposed to follow me gets off at 2pm I dropped the truck off at 1:45 pm then I get a bill for another day rental that is not fair if I still turned It in
belinda rWonderful experience!
DOUGLAS RGreat service
Carla PChanged my reservation and truck the night before I moved, then charged me double what the total online was. Rude over the phone as well. Will not use again.
Shawn LBest uhaul experience I ever had
Dustin WClean the inside of the windshield. Try a little oil on the ratchet strap teeth. I had to go inside to let the attendant know that I was there to pick up a 20' box truck along with an auto hauler. He said he didn't see my reservation come thru. He was VERY nice, but a bit uninformed.
Sharon WStaff was nice & super helpful! Will you again and recommend other people to use!
jEFF JMake sure someone is there on the pick up date and time. Dont just leave the keys inside the back of an unlocked truck. That could of been stolen.
Ricardo CEverything was great. The Gentleman that helped me was a true blessing.Thankyou so much
alyssa pThe UHaul experience with the first location was very unprofessional 162 Town Creek Rd Forsyth Ga
Patricia CNo one there during business hours, however you could drop off rental.
Frank CPaxton was superb! I received a call to confirm my appointment, met me promptly, and went out of his way to accommodate! I will always rent from this location.
Kevin RI would love to rate but my son's dropped truck off, would you have a hand cart that could be rented
solone wThis was the 2nd time coming back and everything was great!
Chelsea PCheck in very easy. Everything was downloaded into the system so truck was picked up in no time. Highly recommend this to customers. Wouldn’t change a thing
Mark DReally excellent customer service here. I had a flat on the way to get this truck. I called the location and they offered to come help if I needed it - No payment needed. WOW - don't see that too much these days.
WILLIAM HVery quick and seemed to care about my situation!
Jeff TKind and efficient staff
james oGreat return experience. Fast and efficient. Friendly duty agent and helpful
Mark DI think the place did more than just Uhaul. It seemed a little crowded with other things like selling funiture.
lametriss sVery hard to find because the building didn't look like Uhaul. Building was closed so had to do everything online over the phone. My phone didn't have good service in that area.
lametriss sDidn't have truck I wanted. Was told they only have 2 10 foot trucks and caused me to spend an additional $20.
steven kI was grateful for another friendly and helpful U-Haul employee. He made the whole process a very smooth one.
parry sI didn’t get my deposit back
Tammi HAbsolutely slow af!! Unprofessional
Jason BThe guy working there had no clue what he was doing. He had no clue there was a truck or trailer coming in. He also said he could not provide a receipt that I had returned the U-Haul. All he did was take the keys and say OK thank you and turned around and walked off
Anne HFor starters, make sure those managing the UHaul aren’t asses. The man who helped me with mine was rude. Not only did he have something smart to say, he looked at my boyfriend with disgust because he was a different race. He also ended up charging me more for my insurance than I had on there. He didn’t ask me anything except “do you have insurance” and I said , “yes, the lady I spoke to on the phone put the $14 insurance on my rental.” He went and upped it which was shocking when I got the bill for right at $200.
Scottie B