Customer Reviews for Red Cardinal Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Red Cardinal Inn

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Shawn H.
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It's literally a condemned building, no staff.

Mindy S.
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Customer did not leave a comment.

Robert N.
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Jade H.
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The online check in took longer than expected to verify, had I known I would need to go inside to get the keys anyways, I would have done it all at the front desk. The AC in the truck also barely worked. It seemed to have a short circuit because it blew a very small amount of cool air for the majority of my hour drive (there and back) but for maybe 4 minutes total the air would randomly kick on high power. Overall the truck was helpful to move our things in one day and the options to rent furniture pads, dollys, etc was a nice touch.

Lysander B.
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mark Y.
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JESSIE W.
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Anthony J.
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The manager was very informative and helpful before, During and after I picked up the truck. I called manager a few days before to confirm my reservation. She was very cordial and professional. The pick up went very smooth and the drop off even smoother. I would recommend Red Cardinal Inn UHAUL to my friends.

ARIANA C.
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Customer did not leave a comment.

Nicholas M.
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Check in was quick and efficient. The truck could use new windshield wipers and perhaps more tire air pressure as the truck was pulling slightly to the right.

Ray B.
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We spoke to 3 different employees while using the U-Haul service. All three were very helpful and nice!!! Very much enjoyed the personal touch without having to do all the steps with our phones.

Lamar N.
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Samuel C.
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Mary W.
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Christopher T.
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Chad S.
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Jeremy W.
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Kendall D.
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james R.
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Don't charge so much for a couple of hours and just over 12 miles.

Tracy A.
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Kevin G.
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Had the door open but then told me she wasn't open yet, then told me to move the truck because that wasn't where it goes. Moved it over by the other uhaul equipment and then she came out to check it and told me that it couldn't be parked there so move it somewhere else while she went back inside. And told me I had to bring the dolly in myself. Being military I've used uhaul probably 20 times over the years and never have I had someone make me move the truck from the front where anyone would pull up, much less to two different spots, and never had they asked me to get the dolly out and bring it in. Being a 24 hour drop off if I hadn't had waited for them to open the truck would have been parked in the 1st spot with the dolly in it and the keys in the drop box. And they had my authorized mileage less than the original contract and was going to charge me for extra miles but they did get that fixed. Will never use or recommend this location.

joyce S.
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The customer service rep was friendly and helpful

Dolph D.
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Barry T.
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Angela P.
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I had an issue with checking it in.. The lady tried to tell me the gas wasn't enough when i put it where it was when i had got it. So had went 3miles down the road to put more gas in and i had to let her know i wasn't putting anymore in there after pulling up my contract and seeing i was right. Then she goes to tell me i went a mile over and i explained if she hadn't sent me to get more gas i wouldn't have went overall because she didn't know how to do the paperwork. Very disappointed with uhaul

Marcey P.
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Lana R.
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Re'Gala B.
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N/A

Jackie B.
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Excellent service very polite lady at the u hall service desk

Brian H.
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A rough location but check out was easy

Carroll H.
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Honor requested pick up location. Have equipment clean.

Lysander B.
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The staff were great but the location is not very well.maintained.

Jennifer D.
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Christopher T.
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Mark L.
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larry K.
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I'm just glad I dropped it off during daylight hours. This place needs a lot of work. Very shady spot.

Kenyatta S.
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Kenneth G.
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Catherine W.
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billie T.
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Melissa P.
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Lisa O.
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William B.
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The truck was nice, the only problem we had was the truck was infested with roaches and had a bad odor.

billlie T.
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alejandro R.
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phil W.
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REBECCA V.
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Everyone was super friendly, the equipment was clean and I had no issues with anything. I highly recommend this dealer.

joey F.
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They need to tell people about cleaning out the trucks before they rent them

billlie T.
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this is the best uhaul company! the ladies are so friendly!!! I will continue to use this location for all my moves!

Trudie S.
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Troy C.
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billlie T.
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Sherry W.
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It really needs remodeled but service was good.. No issues!

Rachel W.
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Unfriendly desk help

EDWARD P.
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billlie T.
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as you can tell I rent alot and always at this location! these are the nicest girls

Doug P.
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lucas W.
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Stephen D.
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This is a drug infested, bottom dweller shell of a hotel. The staff were subpar at best. I WOULD not want my wife, parents, or children to be anywhere near this place. U-Haul needs to conduct a surprise site visit and then promptly discontinue their business with this establishment!

billlie T.
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I read some of the reviews on there website and was stunned because even though it is an older motel the people are friendly the place was clean and the overall experience was great! they have a uhaul,greyhound and motel plus a city bus out there so they are busy at times but are fast so I will always do my uhaul business and will review them on my experience nothing else! great job ladies!!!

Travis M.
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Service area is a dive motel counter. It is not inviting, and is actually a bit offputting. I've rented twice from this location and both times there have been less than desirable people hanging around the motel lobby or the parking lot. The truck was not clean... it reeked of smoke and had a pack of cigarettes and a lighter left in it. There was soda, or something sticky spilled in the console and candy wrappers on the floor. The back of the truck had not been swept and had what appeared to be topsoil or dirt in it as well as muddy feet prints. I pointed out the trucks cleanliness shortcomings before I left the location and I was not expected to clean it upon returning it. The staff were nice and very professional and knowledgeable, but the location is a bit rundown and not at all inviting.

Jim R.
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Customer did not leave a comment.

Chase N.
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Easy check-out and the staff was very friendly and helpful!

Fay M.
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We thought the truck was clean inside, but was told it was filthy and is $25.00 for cleaning.

Jina B.
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The only thing i would suggest was to have more help at the location. You guys are terribly busy!

STEPHANIE B.
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They didn't have what I had requested

billlie T.
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this is the nicest bunch of ladies ive ever dealt with for a rental!!

Bunny C.
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The place we rented from was very dirty, I felt like I needed to shower when I left. The staff was not friendly at all. As for the U Haul truck, I was pleased.

kye C.
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Amazing exoerience. Will always rent one for moving! 10/10!

Dale S.
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Customer did not leave a comment.

Tracy T.
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she was there 10 min early which was good. I was disappointed that I have to drive 40 miles to Madisonville, when I was in Hopkinsville and had the truck reserved there 3 wks in advance

billlie T.
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couldn't ask for nicer people

Cathy K.
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Customer service rep was nice. The location needs a lot of cleaning and organizing. I did not feel comfortable at that location and will use a different location.

bob D.
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billlie T.
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Joe W.
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Dianna W.
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arturo G.
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Wayne N.
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mark S.
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JERRY M.
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No comment, It took two trips when one should have been sufficient. The first trip there was a problem with a dc adaptor that was discovered after the contract was completed and tow dolly already hooked up and moved around front. The first lady cancelled the rental even though it only took 10 minutes to rectify the wiring issue stating that it was 10 minutes too late even though the problem was 100% resolved. I had to wait until 8am the next day to rent from a different much nicer and more reasonable lady but that made me 3 hours late for an appointment whereas if I had been allowed to rent the evening before I would have been on time. So even though the actual rental went well with the second agent the overall experience was far less than acceptable.

Aubaine W.
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Customer did not leave a comment.

Alysia E.
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The check in lady was thorough, friendly and wonderful. Appreciated her good customer service!

Wayne M.
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Wayne N.
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BILLLIE T.
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people are great!

Julio V.
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James L.
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Timothy H.
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Warn others of extra charges on your credit card.

siraj H.
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BEST UHAUL COMPANY AROUND! FAST AND FRIENDLY SERVICE!!!!

Aaron L.
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Customer did not leave a comment.

billlie T.
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As always fast friendly service! I would not use a different location because this one is great!!!!

BILLLIE T.
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The best Uhaul place around!

Lonnie W.
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Customer did not leave a comment.

Melissa C.
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linda D.
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robert H.
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sara T.
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the best uhaul company around! thanks for doing such a good job and being so friendly!

Kent P.
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Customer did not leave a comment.

tristan E.
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Woman was very nice and it's awesome that they are open on Saturdays, it really helped us out. Thanks.

No reviews have been submitted for this location.

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