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KIMBERLEY T
Customer Reviews for Red Lake Salvage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting more expensive, but so is everything.
PATRICK BExcellent service.
CALVIN-PAUL MRL Salvage knew I was coming but Mike and I had to dig the unit out in -35°C weather. I specifically asked for no insurance as I have commercial insurance with BrokerLink but I was charged for $40 extra. U-Haul should reimburse me for that.
Luc CVery cute kitty in the front lobby! LOL I like that they are open 7 days a week. We had to travel over 3 hours to pick up our U-Haul- saved us a trip to Brandon, MB.
CHELSEA CEmployee who was working in Red Lake was extremely rude and had a bad attitude. There were no blankets and no lock for our u haul. Would never rent a u haul from here again
Cassandra RThe staff was friendly and helpful.
Justin CThe price was too high for such short distance
AKHIL SNothing
John WExcellent customer service
Michelle SIt was close to the highway
steve pClean up the outside of the box trailer by water washing.. It was super dirty outlook. It was caused by cold weather on Northwestern Ontario.
Junho PEverything n everyone was polite n courteous and very helpful. This was all good
Jamie RLocation is excellent, the staff is always courteous friendly and helpful, very much appreciate your willingness to go above and beyond to accommodate.
Michael DWhen booking online, or by phone, it should automatically show up on reservations, without having to stand there and fill it all in again. Waste of time to redo it all.
sandra wHello, initially my reservation was to pickup the trailer from Winnipeg however, U haul has changed the pick-up location just one day before the reservation date, the new pickup location was 6 hours from Winnipeg which is the city I am staying and having the initial pickup location. Finally, I had no option other than driving 6 hours from Winnipeg to pickup the trailer then return 6 hours to Winnipeg to pickup my family and load the trailer to travel from Winnipeg to Calgary. I think it’s more appropriate and fair to inform the customer early enough not just at the last minute panic to travel 6 hours to pick up the trailer. When I speak to the scheduler, she was tough and she said “how to you want to move forward, cancel the reservation or pick the trailer from Ontario” while I am in Manitoba and I have to take rest for travelling of 15 hours.
Ihab RListen to customer and not try make them drive 2 hours to pick it up when there was 2 on site . Also I had booked 2 weeks earlier to make sure we had it that was total disappointment. I would not recommend you to anyone .
shawna lDidn’t receive my deposit back for over 70 days after I returned, they had no idea I even dropped off the unit, was billed over 2000 dollars because they didn’t put my return in the system even though other people were renting the unit after me. Will never use Any of their services again
Cale HTrailer lights weren't working properly
Brad PLocation didn’t check to see if my rental trailer was returned.
Brandon RThey should have cleaned the snow off the trailer before renting it.
jim sStudded tires or chains. Kept getting stuck in driveway
Michael LEverything was Great, Friendly Helpful took good care of me, hooked up the Trailer and made sure everything worked properly before I left the yard. The yard is nice and Big easy to maneuver lots of space. Knowledgeable Staff, very good experience. Thumbs Up 👍
Ronald HPossibly have more moving vans available. Had to make multiple trips due to using smaller van. Not a big issue for us because we were moving in-town.
DALEJOSEPH MVery friendly and helpful
Wendy HThis location was 300km away from my requested pick up location. No compensation for the 7 hours of time, gas and inconvenience
MARTINPETER BFriendly knowledgeable staff.
SEAN WI requested to use a trailer to travel one way and to drop off at the destination of Thunder Bay. When I went to drop it off there they told me that there was a wrong drop off location fee and that I would supposed to return it to the point of origin. I was trying to drop off a day early in Thunder Bay. This caused me to have to drive around the city with the trailer wherever I went and parking was a pain in the ass. I still had to drive it back to the point of origin and burn more fuel towing it home even though it was empty.
ROBERT WVehicle was filthy with spills all over the cup holders. No garbage present, but definitely not up to covid standards.
RYAN JAll good
Jack NQuoted $80 dollars for the 1 day use of trailer and was charged $167. Dealer has no clue how the system works. Not happy will never return.....
kyle bVery good!
David BUnfortunately we had to contact haul as the gas level on arrival did not match the computer entry on arrival and charged for gas and had to make another phone call to get refund. Truck received at 3/4 tank and on computer they entered full tank and returned with 3/4 full and charged for the 1/4 but not the fault of the return business, the fault of uhaul.
Alan MThey were welcoming and care for me to move safety. Thank you guys !!!
Charlotte KTook time to talk with me and make sure the information was entered correctly. Great customer service — thanks!
Josiah MGreat service
Dale KSomeone came out right away and took care of everything for me. I didnt have to wait for anything. Awesome service there.
Paul DI made a reservation beginning of August. Moving day sept 20th weekend. I should have had a truck and not an enclosed trailer. There was a truck available during this time frame but was given to another couple after I made my reservation
Jen BAlways a pleasure to deal with the folks at Red lake salvage.
Brent DHave the technician hook up the trailer and dont over charge me when it isnt warranted. They charged me for 3 days and I had the trailer back after 35 hours
YVES VMake sure is in good working order.eg.air condition not workingin my rental.not happy.
Randy MExcellent.
SUSAN BWell for starters don’t rent trailers that won’t hold the water out. Everything was wet after it sat in rain, hate to see what happens if driving in it.
Thomas JDealer integration would be immensely helpful for communication.
mark W