The address of the pick up location is totally wrong. No one is there. The guy who runs the place is 5 miles from the location.
Stanley K
Customer Reviews for Red Rock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a cargo trailer at this location. I showed up and nobody was at the location. There were no signs instructing me how to pick up my trailer. So I called the Uhaul 800 number. At first, the agent told me I could not pick up at this location. What?? I insisted and finally the agent was able to magically release a trailer to me over the phone. This pick up experience was poor. The drop off experience was also poor. I returned the trailer on time the next day. Once again I called the 800 Uhaul number. The agent on the phone had me park the trailer where I found it and told me my return was successful. But 2 days later, I received an email telling me that the trailer had not been returned. So I had to call Uhaul again to follow up and get this cleared up. This was a very poor experience. I will never rent from this location again and I will not recommend this location to anyone.
Robert MNothing
betty jHook-up equipment correctly and make sure all things work on equipment.
NAUTICA WRepresentative was great, but rated average instead of excellent because the area was sketchy.
Jackson AJimmy was awesome
John HJust communicate how UHaul works in general and some options But this seems new to the location Very nice and polite Would go back and is in the future
ALBERTA A