Customer Reviews for Reliable Auto Repair
(U-Haul Neighborhood Dealer)

138 reviews

8164 N Loop   El Paso, TX 79907

(915) 208-4229

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 208-4229

8164 N Loop
El Paso, TX 79907

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Beto and his employees are professional and their customer service is remarkable. I highly recommend this business. 10 out of 10 stars!

HOSAY B. 
Rating:
5.0

Customer did not leave a comment.

Rico P. 
Rating:
1.0

They couldnt get the lights to work. They only gave me 5 furniture pads when i paid for 12. And although i had checked in online it still took over half an hour to get the trailer and go. Super sketchy location.

Jack W. 
Rating:
3.0

Wait time to do paperwork could be improved if the Uhaul computer system worked faster.

willam M. 
Rating:
5.0

Berto is awesome

Jason S. 
Rating:
2.0

Customer did not leave a comment.

Amy L. 
Rating:
2.0

The truck was not swept, it had drywall debris and dust all over. The windshield was also filthy making it difficult to get a clear view while driving.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

When I showed up they werent ready, or even aware of my rental. I waited for at least 20 min before the attendant called someone and then handed me the phone to give him all the information that I already inputted in the online reservation, to include credit card info. In all I got it an hour later than what my reservation was for. This place is an auto shop that had a couple auto trailers, and only one storage trailer. Didnt seem like they knew what was going on. Then the guy takes a picture of my license plate and truck as I, leaving - which has never happened with other Uhaul facilities. Returning it was easy enough.

aric A. 
Rating:
5.0

Beto was really friendly and a big help. Thanks.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Mary Beth F. 
Rating:
4.0

Shop is a mess, but staff is friendly and helpful, which made me overlook the clutter. I received a message saying trailer wasn't returned. I returned it exactly at the time required, and thoroughly cleaned it. Overall happy with the whole trip.

Kenneth H. 
Rating:
5.0

Staff was very nice and helpful in all ways

Mike S. 
Rating:
3.0

I did the express online checkin ahead of time but when I got to the shop to pickup the trailer, I had to provide all of the same information (ie the express checkin was a waste of time)

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

arturo M. 
Rating:
5.0

Place needs to be a little updated ...

Aida T. 
Rating:
3.0

Customer did not leave a comment.

rose H. 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Marcos R. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
4.0

Helpful guys

Rudy V. 
Rating:
4.0

Concern about Saturday's drop off. How I know it was check on time.

Ricardo M. 
Rating:
4.0

Excellent

Michael T. 
Rating:
3.0

One of my major complaints was that I needed an I-phone to complete my transaction of returning the truck with no one there. I have a flip phone. I was basically stranded with no hope of returning the truck on time. I am 63 years old and standing out in the sun trying to figure these hoops that I was expected to jump through just to return a truck. The kindness of the convenience store down the block to help me get water and call me a cab because I had no other vehicle was the only saving grace of my ordeal. Not every one is so tech-savvy as your company suggests. Give me a hint at the beginning that I will need an I-phone to complete my transaction.

larry M. 
Rating:
4.0

Customer did not leave a comment.

Elijah W. 
Rating:
3.0

The location is very small, and even though it is in my old neighborhood, it is quite a drive from where I currently live. The friendly staff made up for the inconvenient location.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. F. 
Rating:
1.0

I picked up the car transport at Reliable. I had to take it back to them because it had two bald tires on it. The owner informed me that he would not fix the tires. He informed me I had to drive across town the the Main Uhaul place on Dyer street and have them fix the trailer issues. This added two additional hours onto my day. I called corporate number and got the run around about the issues with the trailer. The person I spoke with said they would have someone contact me. That was on June 20, 2018. No one has contacted me since then.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

mosiah G. 
Rating:
5.0

Customer did not leave a comment.

Loretta G. 
Rating:
5.0

I can't believe that turning the trailer in one day earlier the agent wasn't able to refund me the cost of one day's rental.

jaime R. 
Rating:
5.0

Windshield cracked at pick up location and was it marked/noted prior to my arrival. I had to point it out. I didn't mind the cracks but some more finicky drivers may have disapproved.

larry D. 
Rating:
5.0

Beto, the owner of Reliable Auto Repair was extremely helpful and got me checked out and in the next day very quickly with no problems. Recommended Uhaul site and auto repair center.

Jonathan A. 
Rating:
3.0

I had to go pretty far out of my area to rent the U-Haul because that was the only location that had what I needed that's fine but they also charge me for all the extra miles and I don't think that was right because there was a location that was less than a mile away from me but they didn't have the equipment I don't think I should have to pay extra to go and get the equipment from another location that should be on U-Haul you should be more customer-friendly

Julie O. 
Rating:
5.0

Possibly more selection. I recommend this location. Had good service, will return.

arthur A. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Kate A. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Chancellor B. 
Rating:
5.0

Actually the service was excelent Equipment and uhaul truck excellent Ill recommend ito my friends

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Awesome service!!! ??????????

Angel H. 
Rating:
5.0

Very good service. The price is reasonable. I will recommend it to my friends. Thank you.

Cheng Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

christian C. 
Rating:
5.0

Everything was great!

Steven N. 
Rating:
5.0

Everything was great!

Antoinette P. 
Rating:
4.0

Customer did not leave a comment.

Marvin V. 
Rating:
5.0

Timely pick up process

Harold K. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

It would be nice if Uhaul would give its customer with a AAA card a discount or retired military discount.

ronnie R. 
Rating:
3.0

Customer did not leave a comment.

Raymond P. 
Rating:
2.0

Personnel did not check the lights of the trailer. I was lucky to find them since they were leaving already. They supposedly close at 6pm, but they were leaving at 5:30 because they had a slow day. I had a reservation for the trailer already, I don't think they even check their U-Haul orders.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

christian G. 
Rating:
3.0

Customer did not leave a comment.

Hunter F. 
Rating:
3.0

Customer did not leave a comment.

arnaldo R. 
Rating:
3.0

I reserved a 10 ft truck at the Montana location by the airport for pick up at 12 p.m. The only 10 ft truck they had available did not have keys. So I had to go to the Pershing location to pick up a 10 ft truck. Because of this I had a half hour less time in my 4 hour usage contract, and I had to drive more miles. I would like discount for the inconvenience.

Christian M. 
Rating:
4.0

Customer did not leave a comment.

Margie S. 
Rating:
4.0

Customer did not leave a comment.

Jeanna M. 
Rating:
3.0

Customer did not leave a comment.

CORNELIUS O. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
3.0

Customer did not leave a comment.

Cyndi W. 
Rating:
5.0

The person who owns this small repair shop and also rents u-haul equipment was very nice and accommodating. I have used the larger place on Mesa, but found this location by accident. It is much closer to my house which is very convenient, but the fact that they were so friendly and really understand that customer service goes a long way, won all of my future U-haul business, not to mention, I would patronize them for any of my vehicle needs as well. They are truly an asset to the U-Haul corporation and perhaps should be used as a model for other franchises!

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Danielle P. 
Rating:
1.0

Jacked up the prices, charged me for gas when I had it filled up. Lied to me. Will use a cab before I rent from these guys again.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

raul O. 
Rating:
1.0

Customer did not leave a comment.

SHAUN P. 
Rating:
4.0

All is good

ROJELIO V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Very friendly and helpful

ROSA M. 
Rating:
3.0

I was not told that the vehicle didn't come with a ramp. So I couldn't finish my move with the vehicle.

Noel R. 
Rating:
3.0

Very helpful people.

DALE C. 
Rating:
2.0

I rated this below average because they were 30 minutes late opening. Times were posted but no one was there on time.

Fred A. 
Rating:
5.0

Customer did not leave a comment.

HEINZ C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Don B. 
Rating:
3.0

Customer did not leave a comment.

ADALBERTO T. 
Rating:
3.0

Customer did not leave a comment.

WALLACE W. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
3.0

We rented a small trailer. Had to go purchase the right adapter for the lights - by the time we got back they had the trailer ready for us - helped us hook up the lights and chains and we were on our way. Very helpful and friendly.

John S. 
Rating:
3.0

Very helpful, polite.

MARY S. 
Rating:
5.0

Good service and clean truck

FRANCISCO J C. 
Rating:
1.0

When i went to rent this truck i was told the card i was going to use was going to be on hold and when i got to the drop off location i could either pay cash or credit but when i got there the card had been charge

ALEJANDRO G. 
Rating:
5.0

The gentleman who took care of me was very polite and accommodating. I will definitely return to this location. And will definitely recommend this location to family and friends.

JUAN F. 
Rating:
4.0

Customer did not leave a comment.

Alberto B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

Lower rates

DANNY C. 
Rating:
3.0

I would have appreciated a pickup location closer to the one I had asked for. With at least 4 different locations in my zip code I was assigned one on the other side of town, in a congested area on a busy street. Fine for driving but not so good for towing. The personnel were very helpful and friendly.

Marvin G. 
Rating:
5.0

Customer did not leave a comment.

Bertha P. 
Rating:
2.0

I was under the impression I had this for 24 hours and in this case I was charged two days when I only had the piece of equipment for less than 24 hours. Will not use this service again.

Vincent O. 
Rating:
1.0

Truck and trailer had issued. I almost lost my car due yo trailer malfunction. The truck had malfuntions that hendered the road trip tremendously.

GORDAN W. 
Rating:
4.0

Customer did not leave a comment.

Ervin P. 
Rating:
3.0

Customer did not leave a comment.

kurt K. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Customer did not leave a comment.

KEN G C. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
No reviews have been submitted for this location.

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