I picked my trailer up from Dave. He was very busy, being the only seen or perceived attendant at the site. He was helpful, polite seemingly sincere, and got us on the road quickly. Upon returning , I ask the woman at the counter if Dave was there. She snapped and said Dave had gone home for the day. Then ask what I needed. I told her that I had returned a trailer. She said to just drop it off out back. I told her that was already done. She told me that was all I needed to do. I ask for a receipt, she again snapped at me and told me, after I check out the trailer. Then she got off of her chair and went to help other customers in her second hand store. I waited at the counter while she helped other customers in her store. Upon returning to the counter, she ask me my name and spent a couple minutes on her computer/cell phone and stated a receipt was sent to my email address. Then turned and left the counter. I feel the the U-Haul customer services at this site are EXTREMELY POOR. I will not use this site ever again. The only reason I used this site for this rental is ... it was a Saturday, and this site was open until 5pm. The other two sites closed at 2pm.
LOUIS D
Customer Reviews for RELOAD Out West Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck broke down several rides on me and I was charged over 200 dollars a 3 hour job took 5 hours, not happy about that at all
BRYAN HExcellent customer service
KRISTIN MVery helpful and friendly
EVERETT MThis was the easy U haul I have ever rented
Antonetta GEasy peasy lemon squeezy! Cool store too
HEATHER MThe location is too small for the amount of vehicles parked there. There should be parking for the customers. The vehicles should have enough gas to get to a filling station.
EDITH AShould've just left it in Meridian😂
Jonah SThe proprietor was very helpful and informative. He made sure I was well taken care of.
PAULA BFriendly and professional. CHeck-out and check-in were very fast.
Chad RHard to find location.
JAMES Lthis review is for the the U-Haul at 490 SE 1st Ave, Ontario, OR 97914, United States. I am very happy with the help I received at this location, over and above all reasonable expectations. I needed a truck and car dolly of which neither was at this location and I couldn't drive much farther. I'm sure the other 2 locations where the units I required were at also were helpful, but 490 SE 1st Ave, Ontario, was awesome.
VICTOR LQuick and easy
DANIEL CThe location was great. The app was a terrible experience. It took us 45 minutes to get it rented because the app wouldn't load or wouldn't let us continue at different times.
Jade EEverything was great 👍
VERA MThey weren't open on Tuesdays and we had to use the app. Guess atleast we hot it return and it worked
Mark SWhile asking the David on the phone why I was charged an extra 50 dollars for a cleaning fee he proceeded to tell me that there was dog hair which I dont have a dog, I did not get dog hair in the truck. I explained this to him and he said well if you would have turned it in at 8 am before it was 95 degrees outside I probably wouldnt have charged you extra and I said what do you mean and he said well I was sweating and a drop of sweat rand down my face and I said so you are charging me 50 dollars for you doing your job and the weather outside? (I can not control the weather and I turned my Uhaul in during business hours before my contract was up) and he then proceeded to hang up the phone on me. Still dont know why I was charged an extra 50 dollars for turning a truck in exactly how I got it. I have called both places and havent heard anything back. Oh and when David reached out to me about returning the Uhaul his last part of his message was saying that most people dont have a problem with the directions but they will charge a hefty fee if not followed correctly. So in my eyes this dude was just trying to make money off of me dropping my truck off which is riduculous and makes uhaul look like shit.
Eric HAbove and beyond . Thanks
Raul MCustomer service is awesome
Raul MI got my truck from treasure valley windshield. The store was closed when I showed up so the guy from reload drove over to help me. He was great. Treasure valley windshield was horrible.
Alex WExcellent Service at pickup and return. Equipment worked as promised. I will rent from this location again!
Douglas LI don't think you need to change anything for now there the gentleman who help me was excellent and a great help
Nathan HThe trailer floor had at least a gallon of dirt and gravel spread around that I had to sweep out before loading. The packing blankets were not folded - just heaped in the trailer on top of the dirt (maybe so I wouldn't notice the dirt at pickup?). I hooked up the trailer while they watched (other places have always hooked up the trailer for me). The trailer was in the worst condition of any I've ever rented: it was pretty banged up, didn't follow well, and the door was difficult to latch. It probably should have significant repairs or be removed from inventory.
Peter OYour distributor was fantastic to work with. He was extremely patient and helpful in getting us three trucks at one location so we did not have to travel around the valley picking up trucks. He handled all of the paperwork for all three trucks for us. A great example of customer service and never made us feel like we were troublesome.
Bob BNothing, the man who helped me went above and beyond to make my experience easy
Anthony VThe guy at Reload was excellent to work with
corbin sI cannot knock RELOAD as they were closed during my entire reservation, but the online system to get the truck was a huge hassle! It took close to 45 minutes and a couple of tries to get the verification process completed. Also got charged for pads even though I didn't use them AND noted that in the return questionnaire. I will never use the online system again, but make sure I go into an actual office. Unfortunately, there is no other rental options in my community, so I may have to use U-haul again some time.
Renee CGot charged $45 for cleaning fee. I wish I had taken photos of what it looked like! No way!!!
Paula SExcellent customer service! Great attitude and personality!
James WThe attendant was very rude. She was annoyed that we returned the equipment 1day earlier than she was expecting and was bitchy when we requested assistance unhooking the trailer. It was a 150+ lb deadlift and was hooked up using equipment. She didn’t have the same equipment. Not our fault.
Brenda PAbsolutely horrible was sent out with a filthy unsafe vehicle according to you guys they replaced a front tire you couldn’t keep it on the road and you couldn’t see out of the windows because of the dog slobbers all over the street inside the outside was coated in bugs. Tried to get the owner to come out and look at the damage to the vehicle he would not. I had this trip reserved for two months coming out of Alaska on a short time schedule. No apology or no hey we’re sorry we’ll credit some of your costs back come on It’s well documented that all this happened Craig Porter
Craig PVery helpful and informative, made doing business. A+
Raul MDavid was very professional and the truck was great
Patricia BNo one mentioned mileage limit and I was charged almost 12 dollars for excessive miles. I think that's bullshit
John vVery friendly. Truck drove just fine.
travis hEasy.
Darren VThey were closed when I was to return it but they called me Saturday afternoon and in destabilize told me where to park and gave me a phone number in case I had any troubles
Andrew LService was great
lawrence cPlenty of room to drop off
Shaun NNone it was great!
Sean AOutstanding customer service
Jeff SThe truck leaked oil all over my driveway. I'm in the process of moving and selling our house.. This rental created more work and made my driveway look gross.
Rashell SReally saved us being available such short notice. Would use again.
Luis VGreat customer service super friendly and helpful
Brian mDo not be condsenduring the conversation
Pamela RThey do not seem to be up to grade for handing uhaul products.
Robert MThe owner of the business extremely unprofessional. I have rented trailers all over on this side of the treasure valley without any issue at all, for the past 4 years! Have been waiting for a response from the marketing manager for the area.....highly disappointed in U haul will continue contact until resolved.
Shannan MVery Professional. easy to get rental. Easy to return
James Dgreat store!
david fSignage was small and qith sunsetting it made it hard to see.
Julio Downer was rude
Rod SThe truck was recently returned with the AC not working, I was informed and chose to use it for my short rental and I was fine. I appreciated the service I got at this site. Thank you!
Pamela SThe owner/ operator of this location was friendly, helpful and made a sale to me for the insurance- good for business. Round of applause; thanks again, y’all.
Cory MTruck ran great
Brian KService is great 👍
James D