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Craig S.
Customer Reviews for ReMax Professionals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy. No hassle. Good people work there.
JERRY R.Vehicle was filthy inside having mud everywhere and food droppings in the floor. At least make an attempt at cleaning the inside before letting a customer use it. Staff was friendly and helpful.
Brad D.The woman was very nice and got me out quickly
Edward P.VERY NICE FOLKS AND VERY HELPFUL, WELL PLEASED..
Ken S.The destination facility simply does not have adequate space to pull in a full-sized pickup truck and trailer. They asked me to drop the trailer on the city right-of-way across the street from their location. The lack of space onsite required numerous other trailers to be park off the premises as well. The staff was very accommodating to me as a customer, but I doubt that leaving trailers on a city right-of-way is the right thing to do.
Nathan Z.The truck was disgusting inside and had a belt squealing the entire 3 state trip. Would appear no one checks the vehicles out before they are rented, just glad it made it the whole way!
Keith F.Clean it out before giving it to someone else. It had someone else's trash in it and was very dirty. On top of that there were roaches crawling everywhere in it. I have pictures to prove it.
alexis W.Nothing
Charles B.Truck was not adequately checked before being rented. Check engine light came on within 15 miles after pickup. Although uhaul said to continue using vehicle, it made noise in the transmission and did not operate normally.
Jamie L.Voice mail at location if office is closed
Amber H.If A customer pays for A product they need, please give it to them, or refund their money. If A truck is not there when promised, and the customer has to drive back another 39 mins. Maybe offer a discount on the uhaul.
John T.Only thing was truck could use some new windshield wipers.
JONATHAN B.Nothing.
Arnold S.The drop off location was almost completely full of trailers and trucks making it tough to park our truck upon return.
Mike S.Amazing customer service, so kind and understanding!
Diep L.Great customer service at pick up and drop off locations!!
GLenn H.The Staff there were excellent...
Bryan K.Excellent customer service!
usama A.Easy drop off ..they unhooked and ready to go ..awesom location..Thank you …
Carolyn R.no problems
Bryan K.The truck and car hauler that was rented had mechanical issues, the steering was warn out and very hard to keep in the road, the universal joints in the driveline was clinking and the the trailer had a bad barring that was screaming, a less experienced driver wouldn't have made it, overall it was a interesting experience.
Donald W.the lot was full of cars, trucks and trailers. Small road was tough to navigate when moving the rented trailer to an alternate drop off site. Staff made it doable, thankfully.
eugene G.NA
Arnold S.N/A
Arnold S.Fix the leaking truck we rented. It rained on my stuff and ruined a couple of things.
LARRY J.the trailer we rented was filthy outside.....not much better inside! I only needed to rent the trailer for 3 days, but i had to pay for 4 days...! I really don't appreciate ads that say PER DAY but yet we had to pay a 4-day minimum, even after dropping the trailer off a FULL DAY early! I will NOT every use UHAUL again.....!
GEORGE L.This group is terrific/great to work with. Easy.
JERRY R.Steve and his people are awesome! Refreshing customer service experience, friendly and welcoming to my schedule. Totally can do attitude!
RODGER M.More vehicle choices. Would have preferred to pick up vehicle at Cedar Fork Rd location because it was closer and would not have added additional charges per mile to my invoice.
Kevin R.Make sure the truck is right before renting ouy
jon C.Nothing special but served the purpose
Charles G.Excellent service11
OKIE W.The truck I rented was a piece of junk!!! If this is any indication of the rest of the equipment UHAUL owns, I'll rent from someone else if I need a moving truck!
GEORGE L.Best drop off experience ever! They were waiting for my truck to come in and were so glad to get it.
ANN M.it would be nice to have cruise control
charlie N.The lady doing the paperwork was very professional and helpful!!
CARL H.Very very helpful
James S.Excellent
Carl H.Returned U-Haul in 2 days on time and was charged for an extra day? This makes no sense. I have proof it was returned on time.
Leah W.Very nice people and they will treat you good.
TIMOTHY S.EVERYTHING! Terrible experience!!!
karen C.Nothing, nice people and excellent customer service!
Billy W.It was convenient but no one was there even though it was supposed to be open. Had to do online return
Lauri L.Keep up the good work!
Hunter C.