Customer Reviews for ReMax Professionals
(U-Haul Neighborhood Dealer)

288 reviews

176 Washington Ave   Harrogate, TN 37752

(423) 869-4697

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(423) 869-4697

176 Washington Ave
Harrogate, TN 37752

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

michelle K. 
Rating:
4.0

Quick and easy. No hassle. Good people work there.

JERRY R. 
Rating:
1.0

Vehicle was filthy inside having mud everywhere and food droppings in the floor. At least make an attempt at cleaning the inside before letting a customer use it. Staff was friendly and helpful.

Brad D. 
Rating:
5.0

The woman was very nice and got me out quickly

Edward P. 
Rating:
5.0

VERY NICE FOLKS AND VERY HELPFUL, WELL PLEASED..

Ken S. 
Rating:
2.0

The destination facility simply does not have adequate space to pull in a full-sized pickup truck and trailer. They asked me to drop the trailer on the city right-of-way across the street from their location. The lack of space onsite required numerous other trailers to be park off the premises as well. The staff was very accommodating to me as a customer, but I doubt that leaving trailers on a city right-of-way is the right thing to do.

Nathan Z. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
3.0

The truck was disgusting inside and had a belt squealing the entire 3 state trip. Would appear no one checks the vehicles out before they are rented, just glad it made it the whole way!

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
1.0

Clean it out before giving it to someone else. It had someone else's trash in it and was very dirty. On top of that there were roaches crawling everywhere in it. I have pictures to prove it.

alexis W. 
Rating:
5.0

Nothing

Charles B. 
Rating:
2.0

Truck was not adequately checked before being rented. Check engine light came on within 15 miles after pickup. Although uhaul said to continue using vehicle, it made noise in the transmission and did not operate normally.

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Voice mail at location if office is closed

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
5.0

If A customer pays for A product they need, please give it to them, or refund their money. If A truck is not there when promised, and the customer has to drive back another 39 mins. Maybe offer a discount on the uhaul.

John T. 
Rating:
5.0

Only thing was truck could use some new windshield wipers.

JONATHAN B. 
Rating:
5.0

Nothing.

Arnold S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
3.0

The drop off location was almost completely full of trailers and trucks making it tough to park our truck upon return.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Yumi K. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jillia K. 
Rating:
5.0

Amazing customer service, so kind and understanding!

Diep L. 
Rating:
5.0

Customer did not leave a comment.

Zachariah B. 
Rating:
5.0

Great customer service at pick up and drop off locations!!

GLenn H. 
Rating:
4.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

The Staff there were excellent...

Bryan K. 
Rating:
5.0

Excellent customer service!

usama A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Rodger M. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Easy drop off ..they unhooked and ready to go ..awesom location..Thank you …

Carolyn R. 
Rating:
5.0

no problems

Bryan K. 
Rating:
4.0

The truck and car hauler that was rented had mechanical issues, the steering was warn out and very hard to keep in the road, the universal joints in the driveline was clinking and the the trailer had a bad barring that was screaming, a less experienced driver wouldn't have made it, overall it was a interesting experience.

Donald W. 
Rating:
4.0

the lot was full of cars, trucks and trailers. Small road was tough to navigate when moving the rented trailer to an alternate drop off site. Staff made it doable, thankfully.

eugene G. 
Rating:
5.0

Customer did not leave a comment.

Alexandria C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

NA

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

N/A

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

Princeton I. 
Rating:
3.0

Fix the leaking truck we rented. It rained on my stuff and ruined a couple of things.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
2.0

Customer did not leave a comment.

katie W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

the trailer we rented was filthy outside.....not much better inside! I only needed to rent the trailer for 3 days, but i had to pay for 4 days...! I really don't appreciate ads that say PER DAY but yet we had to pay a 4-day minimum, even after dropping the trailer off a FULL DAY early! I will NOT every use UHAUL again.....!

GEORGE L. 
Rating:
4.0

This group is terrific/great to work with. Easy.

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Steve and his people are awesome! Refreshing customer service experience, friendly and welcoming to my schedule. Totally can do attitude!

RODGER M. 
Rating:
5.0

More vehicle choices. Would have preferred to pick up vehicle at Cedar Fork Rd location because it was closer and would not have added additional charges per mile to my invoice.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Karmia G. 
Rating:
5.0

Customer did not leave a comment.

miquel C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
3.0

Make sure the truck is right before renting ouy

jon C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Benito V. 
Rating:
3.0

Nothing special but served the purpose

Charles G. 
Rating:
5.0

Excellent service11

OKIE W. 
Rating:
5.0

Customer did not leave a comment.

Edmond L. 
Rating:
5.0

Customer did not leave a comment.

AURANGZEB B. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

TROY F. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE D. 
Rating:
3.0

The truck I rented was a piece of junk!!! If this is any indication of the rest of the equipment UHAUL owns, I'll rent from someone else if I need a moving truck!

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Best drop off experience ever! They were waiting for my truck to come in and were so glad to get it.

ANN M. 
Rating:
3.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
2.0

Customer did not leave a comment.

RANDAL E. 
Rating:
5.0

it would be nice to have cruise control

charlie N. 
Rating:
4.0

The lady doing the paperwork was very professional and helpful!!

CARL H. 
Rating:
5.0

Very very helpful

James S. 
Rating:
5.0

Excellent

Carl H. 
Rating:
3.0

Returned U-Haul in 2 days on time and was charged for an extra day? This makes no sense. I have proof it was returned on time.

Leah W. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Customer did not leave a comment.

Elliott S. 
Rating:
5.0

Very nice people and they will treat you good.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
1.0

EVERYTHING! Terrible experience!!!

karen C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Nothing, nice people and excellent customer service!

Billy W. 
Rating:
5.0

Customer did not leave a comment.

JERRY G. 
Rating:
3.0

It was convenient but no one was there even though it was supposed to be open. Had to do online return

Lauri L. 
Rating:
3.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

Ishaq D. 
Rating:
5.0

Keep up the good work!

Hunter C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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