Customer did not leave a comment.
JACK E
Customer Reviews for ReMax Professionals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast service. Safe location.
Jennifer RWe did not interact with any personnel at this location as we dropped off the rental after hours. Seemed easy enough and the location was easy to get to.
Diane D????? dont knpw
Charles SBack of truck was very messy. Old moving blankets that I didn’t order were in a pile and the back was covered in shredded paper. Took 20min to clean before I could start loading. Everything else was good.
Trevor FU-Haul App works great to pick up truck during off hours. U-Haul team communicated great and really made the trip go as well as possible. Truck was clean and ready to go with no problems. I really appreciate the assistance and would highly recommend.
John MThank you for assisting during after normal hours!! The service was perfect, as usual!
RUSSELL SThe rep was friendly but gave me a run down awful trailer. We also didn’t have a light connection and he rented it to us saying to go to the ford dealership and that didn’t work. It was a horrible experience. We had to have a fam member drive all the way from MS to pull the trailer for us due to light issue. The trailer had missing brake lights and it leaked! My boxes were all wet and the inside light didn’t work. Problem after problem.
Amber JSteve was great! Went totally out of his way to help. Great experience. Will definitely use again.
Daniel SNothing
JOE FRoger was kind, patient and very helpful! 10/10
JOSEPH JThe lights on the passenger side didn't work. I did check either before I left. The dolly tire straps vibrated loose
DEBORAH MFriendly staff. Quick process.
Andrew BNo one was at the facility when the equipment was returned, but I spoke to them by phone the following day and they were very helpful.
Curtis DOffice was closed
Cynthia WVery convenient location for moving students to and from Lincoln Memorial University. Friendly employees.
Mary BWe dropped off the truck when they were closed and used the drop box for the keys.
Shane Mtruck needs an alignment bad
Sarah SOutstanding customer service; appreciated and thank you
Harry BThis has nothing to do with the pickup location but most times that I rent from U-Haul, I either get a different vehicle/trailer than I requested or I have to pick up at a location further from where I want. Again, this is U-Haul, not the locations fault. Maybe your survey should be about U-Haul, not just the locations.
Pat LThe Harrogate Uhaul rental is absolutely amazing and I don't think they should change anything
Vicky RI love this location! They are so friendly and helpful!
Melinda BWe had no contact with any of the personnel at the location. We dropped off the trailer over the New Years weekend and called to leave a message but was unable to do so or receive any instructions. Location was close to where we moved to so that was a plus.
JANELL HThe check in was easy and accommodating.
james sThe trailer had a bad tire and made it bounce all over the place
Wyatt SGreat customer service hats off to the team there
Mitch MThe truck was very clean and in excellent condition. I would definitively recommend this location to a friend.
Thomas SNA
DENNIS GMy experience was amazing and the man there even helped load the trailer on my truck a first ever for me. Would definitely go here if I can. There open later then all the othere places close to me.
Logan GThanks for all your great professional service again! I’m thankful you had exactly what I needed!
RUSSELL SWhen we went to pickup the rental, no one was on site that could help. Had to wait about 45 minutes before able to get the truck. Person in office was rude and clearly felt interrupted.
Kelli S1 tire was was worn down to the wear bars
William HQuick and easy. No hassle. Good people work there.
JERRY RVehicle was filthy inside having mud everywhere and food droppings in the floor. At least make an attempt at cleaning the inside before letting a customer use it. Staff was friendly and helpful.
Brad DThe woman was very nice and got me out quickly
Edward PVERY NICE FOLKS AND VERY HELPFUL, WELL PLEASED..
Ken SThe destination facility simply does not have adequate space to pull in a full-sized pickup truck and trailer. They asked me to drop the trailer on the city right-of-way across the street from their location. The lack of space onsite required numerous other trailers to be park off the premises as well. The staff was very accommodating to me as a customer, but I doubt that leaving trailers on a city right-of-way is the right thing to do.
Nathan ZThe truck was disgusting inside and had a belt squealing the entire 3 state trip. Would appear no one checks the vehicles out before they are rented, just glad it made it the whole way!
Keith FClean it out before giving it to someone else. It had someone else’s trash in it and was very dirty. On top of that there were roaches crawling everywhere in it. I have pictures to prove it.
alexis wNothing
Charles BTruck was not adequately checked before being rented. Check engine light came on within 15 miles after pickup. Although uhaul said to continue using vehicle, it made noise in the transmission and did not operate normally.
Jamie LVoice mail at location if office is closed
Amber HIf A customer pays for A product they need, please give it to them, or refund their money. If A truck is not there when promised, and the customer has to drive back another 39 mins. Maybe offer a discount on the uhaul.
John TOnly thing was truck could use some new windshield wipers.
JONATHAN BNothing.
Arnold SThe drop off location was almost completely full of trailers and trucks making it tough to park our truck upon return.
Mike SAmazing customer service, so kind and understanding!
Diep LGreat customer service at pick up and drop off locations!!
GLenn HThe Staff there were excellent...
Bryan KExcellent customer service!
usama a