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TIMOTHY P
Customer Reviews for Remnant Farms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup. Everyone was super nice. Drop off was no problem. Overall great experience.
William GMaybe have more trailer sizes...
CINDY TAll’s good
Grady HThe tire strap ratchets were a little bit stiff to ratchet. They worked,but took some effort. Owner and staff were awesome! Easy to work with.
DANIEL MEasy to find and accessible drop off location. Not open on Sundays when I dropped off so I didn’t see anyone.
LORI BExtremely friendly and helpful, made the drop off experience easy and nice.
Travis RWe had to take our rental to a different drop-off and both places were very helpful, nice and professional. Very pleased.
RONALD CThe folks at Remnant Farms Uhaul Rentals are always a pleasure to work with. This is the third time I have rented from them. The equipment is always clean and ready to go, the rental process is easy and the people are very nice to work with.
RICHARD HLocal provider was exceptionally friendly and helpful
CHRISTINE SThe staff was incredibly helpful and professional with great attitudes. By far my favorite U-Haul experience I’ve ever had!
ROBERT ZHold done straps are frayed and worn out as well ramp pull out straps . Just letting you know so you can right , it mabey a hazard
STEPHEN FGreat customer service.
Elizabeth CAwesome Experience. Thank you
Richard WGreat people!!
John LGreat place
Lynnelle HSimple they were awesome
Tim CThe staff at this location were AMAZING!!
Karen MVery will done. Very satisfied
William BNobody was there for drop off and nobody answered the phone.
James HWhen I went into the store, the guy was talking on the phone. He did not say a word to me; just pointed at the truck key. I gave him the key and he just waved good bye to me. So I left.
Kevin RVery friendly and efficient. Quick and knowledgeable.
DARYL BOld run down building even the glass windows were all broken out. No signage no idea where drop box was. Was there for quite awhile trying to figure out what to do. Looked like a horror movie set. Would have thought it was abandoned if it didn’t have the other U-Haul trucks and a kennel with puppies for sale.
Joshua BWhen I called the phone number for this location, the recording said they would be open at 9:00 am No one was there at that time. I waited about 20 minutes then dropped the key and contract in the drop box with no problems. I think the location may have opened at 10:00. Might need to update the recording.
Gregory TI was disappointed to be charged an extra day when I returned the trailer on the day it was due, just a few hours late. I had called ahead 2 days prior and indicated we had encountered severe weather on our journey and would not make the expected time frame but would get the trailer back ASAP. Even after all of that, I was charged an extra day. Very disappointing in the lack of understanding.
Deborah HVery friendly and helpful.
Randall KVery kind & helpful !!!
Lynn HHave a better website to use, both myself and the UHaul personnel had issues getting complete information.
Santos BNever returned my deposit.
Johnathan SCustomer service was great. Great help in the yard hooking up the trailer I rented.
Craig SLocation was easy to work with; pleasant people and quick service.
David BHonestly, we prefer to use an actual UHaul store. First, I would like state that they did change our dates as requested, helped us save money with prepay, and the woman at drop off in Woodland was kind and helpful. Neither location had personnel the day we picked the truck up. What we thought would take 40 minutes took us almost 4 hours because of this. The truck was not clean and we needed to take photos of damage not listed on the website.
Michael MNeed better directions to drop off
don wReally great folks at Remnant Farms. Can't think of anything to improve. Professional, courteous, on the ball. Thank you very much.
Michael MThe return was fast and professional.
Jean CTruck was dirty. The air conditioner didn't work and they didn't have the fuel or mileage correct and the worker told me I was wrong. Very horrible experience compared to my previous times with U-Haul
Travis JAbsolutely Nothing! Everyone was friendly, the place was pleasant, I can not wait to just go back & shop!
Renee ANothing, excellent
Pete BNice easy transaction.
Tiffany TOne of the best Uhaul experiences I have ever had. I would recommend this location to everyone.
Adam NStill learning the system and it took longer than needed to check out. Also, they had miscalculated the gas tank fill, by an 1/8. I didn't realize this before accepting the vehicle.
Eric HNothing! This was the easiest uhaul transaction I've ever made! Keep up the good work guys!
Jeremy RImprove the computer system
KENNETH MOdd drop-off location, considering there are are several other storage/U-Haul services in the area. People were friendly and checked in equipment quickly for me.
Maja HTruck had basically been used as a dog kennel before I rented it. Loud vibration behind dashboard. No way U-Haul didn't already know about the problem.
PAUL P