Nothing service was excellent.LESLIE JOHN P.
Customer Reviews for Remus Farm & Garden LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DIANIA KAY P.
Fast check in, friendly staff and a convenient location. Great experience, not my first time here. I will be a repeat customer.MOUREEN C.
The Remus, MI store that we rented from is by far the best place to go. The workers are very helpful and friendly. They make the experience very easy. Will come back to rent from here again.ANDREW JOSEPH W.
Through no fault of this location, the truck was delayed from the previous rental. The crew at this location did a great job getting me on the road as fast and efficient as possible.Elizabeth B.
Truck did not have speed control and for a 1400 mile trip it was very tiring holding the gas pedal down. Trucks used for long hauls should be equipped with speed control.TERRY CHARLES B.
Customer did not leave a comment.STEVEN LEE B.
We initially had arrangements to pick up a 20 ft box truck Sat. morning, but when we got there at 9 30 am we were told they didn't have one available, that it was down for repairs. We had already driven 15 miles to pick it up then were told we had to go to Big Rapids to get one. Another 20 miles. We did not receive any email alerting us to the change so we got a late start on our moving plans. We were able to drop off the u haul truck at the Remus location afterwards. Ended up putting extra miles on our vehicle. We could have gotten an earlier start if we would have known. We had to pay our helper mover extra money for having to wait for us. Not happyKathy P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Robert B.
Location of the drop off.Paulina O.
Customer did not leave a comment.STEVEN ROY M.
Customer did not leave a comment.ANN MARIE V.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.JONATHAN T.
Didn't realize that there was no Cruise control and on such a long haul, should give us an option of having a second driver to give the driver a leg rest.Theresa J.
Didn't have refrigerator dolly that we ordered. Gave us the regular sized one instead. We asked if they had any straps for it, No they didn't and we would have buy a package at $29 if we needed them. Did adjust the bill to reflect it. Also changed our location drop-off to help them out for another rental.Wain Kay Y.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.PETER LAWRENCE C.
Customer did not leave a comment.DWIGHTMARTIN G.
Customer did not leave a comment.MATTHEW P.
Staff very helpful. Also a good and inexpensive way to transport my golf cart.Jeanine R.
EASY PLACE TO DROP TRAILER AND VERY HELPFULWILLIAM AMBROSE T.
Customer did not leave a comment.Michael P.
Everyone was very helpful and friendly.Jim O.
Nothing they all worked hard and fast if the snow stormMELLISA LYNN B.
We've rented and dropped off a couple different U Hauls at Remus Farm & Garden. They have always been polite, efficient and we've never had any issues at all. Great Business to work with!Robert V.
Customer did not leave a comment.ANDREW H.
Be sure to ask for the ALL the charges you have to pay prior to making a reservation. I was told at this location the rental fee would be 29.99/day for a 15 foot truck on a local one day rental. When I got there I was told the bill will be $169.00! I asked what happened to 29.99? "Oh, That is just for the truck, where they (Uhaul) gets you is the mileage charges at $0.99/mile." I bought the $14.95 damage waiver and 110 miles not knowing exactly how many I'd need. May not recommend this company or Uhaul in the future, Have had MUCH better luck with Ryder Truck Rentals. Not a real positive experience overall.Tony P.
Staff was not very inviting or talkative. Handled my return efficiently, just not very customer friendly.Marlin H.
Customer did not leave a comment.david W.
After being quoted one price for the base rental (one day), was charged $35.00 more. Not an earth-shattering difference - but enough to draw my ire. The equipment itself was fine.David W.
Customer did not leave a comment.MICHAELKENNETH C.
I would gladly pay an additional amount to have a trailer with an option to include a wheeled front trailer jack to enable detachment from the towing vehicle. Thank youAlanrobert L.
This is the second time I used them because of the quality of customer service.Scott M.
Rented a trailer and was a snap. Trucks or covered trailers unknown entityLawrence H.
The trailer that I was given was quite old but I figured that it would be OK since it was in the fleet. But, when we were loading it while it was raining we noticed that the roof leaked in one area. It was Sunday, 10-18 so I could not swap it for another before we left Michigan for Florida. It rained for a good part of our drive. When we unloaded in Florida today (10-20) my tool box that was in the leaking area had enough water in it that it is rusting all of the non-stainless steel tools.Jim R.
Work with the location to improve their internet. Check in was slowed down by a slow internet connection. Otherwise everything else was great.Frederick F.
nothing, the staff at Remus farm and garden were great! Also I told them I had stopped while using the tow dolly to check and make sure everything was OK and a service driver from UHAUL noticed me and stopped and asked if " everything was alright with the equipment". I thought that was extremely considerate. Thanks to everyone for making my rental experience safe and less worrisome in some very trying times.MIKE M.
Customer did not leave a comment.Gary Z.
It was a new truck! Very nice sales people and they were helpful. Cheaper per mile rate than the last rental a few weeks ago! She made the transaction easy and comfortable.Diane M.
Customer did not leave a comment.Joseph L.
Rented a 6x12 cargo trailer for 29.00 a day. I had it one day. I got charged 186.00 for towing it 45 miles one way. What is up with that. Very misleading about pricing.Rick I.
This is the second trailer rented which leaked. This time the pack on the roof failed.Timothy M.
SUPER fun location. Kind service, fun to look around after you drop the uhaul off! â˜ºï¸Patricia M.
Customer did not leave a comment.Steve S.
Little quicker pick up is all. Paperwork seemed to be duplicated from what I already did online.James B.
Customer did not leave a comment.SHERI S.
Customer did not leave a comment.JEFFREY K R.
Brooke did a great job setting everything up for me. Even though I had an impatient friend with me. She stayed the corse and kept a smile the whole time. Thank you BrookeANDREW F.
Customer did not leave a comment.Jeff S.
Always reliable for the transport of my golf cart.Jeanine R.
They had a hard time finding the key to the truck. I'm not sure where they found it, but it wasn't in the drop box. We had a time schedule to keep and it held us back about 30 minutes. Other than that, the people and the location was great.Guy T.
Customer did not leave a comment.Phil L.
Customer did not leave a comment.Michael K.
No improvement needed. Great service.Nancy G.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.ANNA S.
Customer did not leave a comment.Ronald S.
They were closed .edna Z.
Customer did not leave a comment.Eric Gyger E.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Earl B.
Customer did not leave a comment.Eric S.
Truck had to have battery jumped before we took off.then got to our destination very short distance. Loaded truck. And had to jump again before we could get to final destination. Then jumped battery again to get truck backBrenda Z.
Customer did not leave a comment.AUTUMM M.
Customer did not leave a comment.Michel O.
Customer did not leave a comment.trisha A.
Customer did not leave a comment.Joe V.
Super friendly and helpful person I worked with during the drop off.Earl B.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Donnarena F.
Customer did not leave a comment.Rodney K.
Worked great to drop keys in drop box and return when they weren't open.Stuart L.
Tires were bald!Frankedward W.
was kind when we picked up to use but after dropping it off they tried to overcharge us and said there was no deposit when we clearly put a deposit down due to paying with cash... i will never rent from dars barn again! just trying to scam people out of money they also tried to say we didnt replace the gas when we put more gas in than what was in it to begin with TERRIBLE EXPERIENCE! id rather use a car and a thousand trips back and forth than to ever rent from them again! DO NOT RENT FROM DARS BARN IN REMUS MICHIGAN!!!!Carl S.
Customer did not leave a comment.Mark B.
The agent told me I could call a phone number marked on the paperwork when I arrived in the city where I was to drop off the equipment. The 800 number provided says UHaul is only open during daytime business hours. The recording is confusing when trying to reach an actual live person when needed. I was having a problem with dropping off the equipment and using the app to check it in. Three phone calls later, including one in which the agent at the call center put me on hold for 20 minutes and then disconnected the call...I gave up. Ended up having to call the next day. I only know what my bill ended up being when I was notified by my credit card company. As yet, I still have not seen a final bill from UHaul.Michael S.
Customer did not leave a comment.KEN R.
Customer did not leave a comment.Pat B.
better understanding of drop off points. Changed drop off point from 25 miles from end destination to one 120 miles awayLad D.
Customer did not leave a comment.Chip I.
Idk it was nice and friendlySteven S.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.sandra L.
Great service, clean equipment, attentive service.Mary B.
Customer did not leave a comment.Jim N.
Customer did not leave a comment.Sheila and Chris M.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Ethan R.
We reserved a 20foot truck and u haul called the day before to tell us they only had a fifteen foot at the location where we were picking up the truck. They offered us a a twenty six foot for the same price but we had to go forty miles out of the way to get the truck and they were not giving grace for those miles at their rate per miles. We will probably won't rent from y haul again. Bad business policy from the administration not from the location.Deana B.
Customer did not leave a comment.Amanda G.
Customer did not leave a comment.sandra H.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Jeff P.
Customer did not leave a comment.Sally A.