Extremely helpful with hitch adjustment and overall customer service
THOMAS L
Customer Reviews for Rental Pros 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving van was brand new, and staff was courteous friendly and accommodating
Allan BThe vehicles I rented were clean and maintained, however, they need to be retired and replaced with new equipment. The 15' had transmission problems, and the 10' needed suspension work done. Shocks were past their service limit on the 10 footer. Otherwise, the Peru Illinois location was great to work with, and I highly recommend them!
william sHave a human actually doe the renting. Your app was not easy
shawn sBattery died twice and the second time had to have it jumped. Nothing was left on, no doors open, nothing at all. Needs to have a new battery put in badly
Michelle SFast and to the point easy process.
caleb bIce cream LOL
JOHN MNone
RUFUS JChange your charging for every little thing you can ie; mechanic assisting hooking tires up properly on car carrier at a charge but, did not insure trailer lights were working!
IRENE NI’ve rented here since 2012. For 13 years. Always great service and very friendly staff. Thanks Jennifer!!
Michael VGuy was phenomenal and helpful. 10/10 would recommend renting from here
Elijah AEveryone there very nice, helpful! Equipment was ready and waiting in arrival!
James BGrumpy service
Jesus L1st time here, won’t be the last!
SUSAN BThey did over charge me when. I dropped off. Was supposed to get charged 30 and I was charged 105 instead.
David AThere was only one person working up front, trying to handle a phone customer, a customer returning equipment and a customer wishing to pickup equipment. There was no way to get the attention of someone to help up front without yelling out to them, and even then, that person had to be told twice to help out.
Dion MThey were short on moving blankets. I did not get the requested quantity, but they gave us all they had. It turned out to be plenty. I was asking plenty of questions and they were helpful and patient with me.
Patricia DStorage area was spotless. Driving cab was dirty.
Julie NThe owner was so rude. I wouldn't use his business ever again. I'll carry the furniture on my back before I would go back.
Keri MStellar service, a joy to deal with.
Kelly JEasy and quick pickup of the rental truck I reserved. Always very helpful at Rental Pros 2 in Peru, IL. Good experience overall.
Tyler MRental Pros is where I try to do all my u-haul rentals from because they are so friendly and they always hook up the trailer and the seem to really care about your experience with them.
Eugenia CGreg & staff always great.
Tina Cgreat experience would use this location again very friendly
Mike GI’ve rented from here often, and have always been very satisfied. Staff is helpful and friendly too.
barb gI'll continue to use this location even tho there are closer locations to me. They always provide quality service. Keep up the good work!
Scott HGreg and Jennifer operate an awesome business. Great with customer service
Mike RThe lady attendant that was working behind the counter was very unfriendly and not welcoming upon entering the store. She didn’t really seem nice when it came to telling me about how I did not select a drop off location when I should’ve been able to just drop the truck off at the store with no problem. I won’t be returning to this location again.
Edward SVery nice! Had the Uhaul pulled up warming up!
Heather NCheck-in/out was easy. Friendly service. Would recommend.
Kurt SVery nice rental store and nice personal
leo sThe side clearance lights never worked and the turn signals were intermittent. Sometimes the left one would work and sometimes not. Sometimes the right one would work and sometimes not
Richard HI would not change a thing. Everything flowed. No issues.
DEBORAH CTop level customer service
Eric Eremind customers to refuel and what fuel to use. I did not know that I had to refuel thought that was what my milage charges were for.
Tonya SThey don't check everything in the what is really wrong with the truck before renting it out to other people they only check mileage
Clarice DThey have excellent A+ customer service
Gary EAll lights were checked by UHaul when hooked up to my Dodge Nitro with a standard 4way connector.Trailer lights wouldn’t work when hooked up to my motor home using a 6to4 adapter. Had to use my magnetic lights from my car trailer. I was told that might be a possibility when I picked up the trailer. Yes, I would definitely recommend and rent from them again. Excellent service.
James TAll was perfect. Thank you!
Kay RUhaul Accommodated our needs with helpful staff. The charge of the uhaul was drastically different from what it said when I booked it online. The return process was difficult having to take multiple pictures with terrible weather conditions at that time.
Kathy WGreat customer service overall!
Hector GExcellent customer service
Gary EExcellent service
Robert MIt was a smooth and great experience.
Bhupendrakumar PSee above.
Harold MThe truck was not clean. It appeared to have been last cleaned when it was new 140+ miles ago. Apparently, this truck was send from Regional which is no excuse. I originally had scheduled a truck from a U-Haul dealer within easy walking distance from my home, they sent me this truck (so called upgrade) to the Peru location for pick-up. I had to hire a ride to the location to get the truck. It was a real inconvenience, and I didn't need the upgrade for my situation, but I was stuck. The truck rental industry is running out of excuses and has to start finding customer friendly solutions. Online registration and holding vehicles work very well, but the bait and switch technique is not very pleasant when renting. There's enough going on without having to change direction because of "lack of personal" with U-Haul.
Jay Mwell managed!
Norman PGreg is great to work with and the vehicles are well maintained.
Tina C