They were supposed to process a 414.00 reimbursement for a trailer switch and a week later I have not seen anything. She keeps saying her regional manager will call me and as of yet I have not received a call. She seems to not care about my 414.00 reimbursement that she told us we would get at time of rental.
charles n
Customer Reviews for Repeat Boutique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not attended, had to drop off the trailer and hope no one stole it. No email, text or call that it was received in good order.
JAMES PService was exemplary!
Lisa PThey did an exceptional job. Kind and courteous.
Thelma AThe lady at the u-haul center headed me in the right direction they are five star good service and I was so satisfied.
TIMMY WGreat
DENNIS MI applied for the truck online and every step of the application was easy. When I pick the truck up it took a matter of about 2 minutes to get the keys and I was on my way.
William ABetter tracking of equipment
scott dyour app is horrible. I was unable to get the truck on the 1st day due to the back of the license wouldn't scan- it took 2.5 hours to get it going the following day made me miss my deadline for moving
Christine BI found no issues.
Martin BMileage fee too expensive
Darlene CEverything was perfect
Yamiryx MTrailer was dirty. Had a few items of trash in it. U-Haul representative did not speak clear English so there was a communication trouble had to buy a light plug was not included loaded my items trailer had a flat service first respondent was five hours away called U-Haul back they said they were dispatching someone else, someone else did not respond or call I was stranded five hours total waiting for U-Haul representative to change the tire with my cat and dog in my vehicle on a 90° weather day. Customer service called extended my rental one day after unloading my items. I returned the trailer to what should’ve been an open facility.. The facility was closed. I called left a message said I needed a price adjustment. This is what customer service said. Please call me back. Still no response. They did not discount for the inconvenience troubles. I had absolutely terrible experience made very traumatizing and I still have a U-Haul bill I have to call customer service to adjusted at this point I would like the whole thing refunded. This was a terrible experience.
Kristen mStarted out with a bad front tire and had to wait for a tire change for 3 hours and stand in rainy and cold for about an hour or so for a tire change and didn't get to my destination until 11 pm can't see that good at night anyway
julie jNothing at this time. My experience was good. I reserved my rental in person with Robin . My pickup and return was done online.
antonio rThis was the most seamless experience of renting a piece of equipment or trailer we have ever had! Awesome and kudos to renter and the drop off establishment!!😊
Dawn BIf we don't use the mileage return the money
Heather H