Customer Reviews for Restoration Thrift
(U-Haul Neighborhood Dealer)

44 reviews

2211 1st St   Rosenberg, TX 77471
(Hwy 36)

(832) 361-3718

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 361-3718

2211 1st St
Rosenberg, TX 77471
(Hwy 36)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CEDRIC H. 
Rating:
3.0

The store opened 20 minutes late. It was uncomfortable standing outside in the heat. That said, everyone was very pleasant and helpful.

Maureen B. 
Rating:
3.0

Tire was at 5 psi

Reginald D. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.

Orlando W. 
Rating:
1.0

This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.

Orlando W. 
Rating:
5.0

Nothing! The best towing services ever!

RICHLYN L. 
Rating:
2.0

Pick up was scheduled for 10am and location was scheduled to be open at 10am. Staff was there but owner was not and location was locked. Eventually with the help of a staff member that knew how to help a little bit we were able to handle everything through the mobile app. Left the location before the owner even showed up.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Trevaris W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
1.0

Lack of auto transport knowledge, had a minor (underage person—-14/15) install the equipment who had to be reminded to lock the hub onto the hitch. He wrapped the rear safety chain around my brake line and wiring harness. Was told that uhaul normally charges 20 extra dollars for them to secure the vehicle to the auto transport. When I told this was not true they dropped the issue. One of the tires was flat (although I didn't notice) and I was sent out on the road like this. I decided to stop at another uhaul location and have them check the vehicle. This is when they discovered the flat tire and the issue with the rear safety chain. We Aired up the tire and fixed the chain. That is when it was discovered the tire had a slow leak. I was a mile from my house so I drove it home and called uhaul. They came fixed the tire. This took an hour. By this time it was getting dark and we got down the road only to discover at this time the running lights on the trailer were not working. Lucky the brake and turn signal lights worked. This has been the worst experience I had with Uhaul. Lucky I moved out of state and won't be using this facility ever again. When the regional manager for Uhaul called me he was really rude and tried blaming me for the issues. He even said it is not against Uhaul policy for a minor to Install equipment.which according to Uhaul policy and procedures it is against company policy. Uhaul did refund the cost of the trailer.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda I. 
Rating:
1.0

Customer did not leave a comment.

Marissa C. 
Rating:
5.0

Very nice people at this location, very satisfied. Thank you

Joseph S. 
Rating:
1.0

Instruct the business owner to take the time to actually talk to your customer. Update your phone system so you can actually be reached. I spent at least an hour in total on hold trying to resolve a drop off problem only to be disconnected each time.

DAVID F. 
Rating:
3.0

Please make sure, when someone rents a trailer that the anchor goes up and down before you rent it out. I had this problem out in the middle of conroe. Luckily my husband had tools to fix it. But I called the location, I rented from and even though they replied quickly was no help except to call 1-800-UHaul.

Melissa C. 
Rating:
5.0

Thank you

briana J. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
3.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Everything good

Ruben P. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

I don't have any complaints. Everything was explained well from the moment of pickup to when we returned the U-haul truck. The owner and co-worker were very well informed and helpful. I definitely recommend this place to anyone who will be moving and needs a big truck.

MICHAEL R. 
Rating:
2.0

Customer did not leave a comment.

Nazir S. 
Rating:
5.0

Customer did not leave a comment.

Ramon Z. 
Rating:
5.0

Customer did not leave a comment.

Brooke B. 
Rating:
5.0

Professional, knowledgeable, organized, warm and welcoming (-: The staff at this location deserve a raise.

Barney H. 
Rating:
5.0

The service was tops and the experience was great! Highly recommended!

CLIFFORD G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

None

Sylvia Q. 
Rating:
5.0

They were very helpful and fast

Martin N. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Blanca G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY W. 
Rating:
5.0

Customer did not leave a comment.

Celia M. 
Rating:
5.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

Customer did not leave a comment.

June M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Keep up the good job

Jarvis R. 
Rating:
1.0

Customer did not leave a comment.

CLAUDETTE R. 
Rating:
5.0

Customer did not leave a comment.

Archie R. 
Rating:
5.0

Very Nice and friendly, family owned business. Very helpful and attentive to our needs.

Erin D. 
Rating:
5.0

Was all good

Joseph E. 
Rating:
5.0

Very nice associate.

mary R. 
No reviews have been submitted for this location.

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