I would give 0 star if there is an option. I rented a 15’ truck and a car tow trailer. If you have done this, you’d know it is almost impossible to back up the truck to hook up on the trailer and drive my car up the trailer without assistance. Very dangerous to do any of those when you cannot see the back of the truck nor the ramp from the driver’s seat. Yet the manager refused to assist and even lectured me about “U Haul” (You Haul) as if he only needed to hand off the equipment and keys and be done with it. I told him repeatedly that I could not hook up equipment by myself, and I could also do it wrong and endangered my life on the road. Eventually the guy helped, but for the whole time it was done as if it was a big favor. UHaul needs to be clear with this service provider about their responsibilities and expectations to help customers. I paid for the rentals. I expected proper hook up and services so that I can safely operate them, and I don’t need anyone lecture me, especially when they fall short in their job.
MORRIS V
Customer Reviews for Retail Ready Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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