Customer Reviews for Rethink Home
(U-Haul Neighborhood Dealer)

135 reviews

322 E Fireweed Ln   Anchorage, AK 99503

(907) 885-0922

Office Hours

  • Mon: Closed
  • Tue-Sun: 12:30 pm–5 pm

Services at this Location:

Contact Us

(907) 885-0922

322 E Fireweed Ln
Anchorage, AK 99503

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sun: 12:30 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck Share app has issues that need to be addressed: better instructions (explain the “pick up my truck” feature on the app will not be visible until day of rental, information entry on rental and pick up on the was I unresponsive )

Michael R 
Rating:
5.0

Customer did not leave a comment.

Valeria R 
Rating:
5.0

Customer did not leave a comment.

Regina S 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
3.0

The U-Haul stunk of cigarette smoke and was dirty.

Christina E 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Very friendly and welcoming. All U-Haul locations should be like this shop. I recommend them. I will be using them in the future.

Robert L 
Rating:
4.0

Customer did not leave a comment.

james g 
Rating:
5.0

Customer service was excellent! Great Experience !

Regina S 
Rating:
5.0

Wonderful customer service and I love their shop. Would highly recommend.

Loreen A 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

The owners were cordial and easily corrected a misunderstanding... also I believe they are Republicans , which made it even better ! If I discover a business is democratic owned, I never do business there and tell other Republican friends. There are many Republicans who adhere to this practice. NOBODY should support a democratic who believes in destroying a nation with stupid.

Floyd W 
Rating:
3.0

I used the app for self check in and check out, the app didn’t work smoothly at check out. That’s the only complaint

Dale S 
Rating:
5.0

Customer did not leave a comment.

Amy P 
Rating:
1.0

I drove only 10 miles and when I went to refill the fuel, it cost me $14.42! And then, Michael said, "oh, well; you have to call Corporate; I just input the numbers. If he only inputs the numbers, he should be able to tell when its been filled up. I want my money back for having to refill other people's fuel!l

Teresa L 
Rating:
5.0

Thank you

HEIDI S 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

A great store and great service

Adeline K 
Rating:
4.0

Customer did not leave a comment.

Damon S 
Rating:
2.0

The van was completely snowed in, 2+ feet of snow covering the whole thing. Plus, a plow truck plowed a 4ft berm behind it and I had to borrow a shovel from a neighboring business to use because no one was at the store I picked up from. The U-Haul was clean and ran great, but I was verry disappointed that I had to spend over 30 minutes digging it out myself.

Amber M 
Rating:
5.0

way easier than the midtown location

evan r 
Rating:
2.0

Refund customers for the remaining “estimated” miles not used that was charged in the beginning.

Conrad S 
Rating:
5.0

Customer did not leave a comment.

Levi A 
Rating:
3.0

The app did not work on return. Why do you need my location if I'm where it's supposed to be dropped off anyway. Just take your truck back and let me go. I felt like a hostage stuck with your truck looking to be fee'd because yall can't find my phone.

michael f 
Rating:
4.0

Get the passenger seat belt fixed.

Vivien N 
Rating:
5.0

The interior of the van was a bit dirty. It didn't affect the overall experience, but maybe just something to note for the future.

Amber M 
Rating:
5.0

During my check out I was told to leave the Word Lock in the cup holder, but I hadn't received a Word Lock upon pick-up. I was unable to contact the business owner during business hours to discuss this, but I did leave a message 15 minutes before they closed and am hoping to hear back from them tomorrow.

Corina T 
Rating:
2.0

Clean the interior of the truck. It was disgusting.

Dana A 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Michelle J 
Rating:
5.0

A great crew. They were very friendly and helpful.

glen o 
Rating:
1.0

This store is in the middle of moving down the street. Signs were posted on the door they are moving and no one answering. No instructions when booking you will need to do everything online and get a code to get the keys for vehicle out of the lot. Wasted a whole hour of trying to vehicle out of lot.

PUALANI T 
Rating:
5.0

Customer did not leave a comment.

Kris A 
Rating:
5.0

Customer did not leave a comment.

Amber M 
Rating:
5.0

Very easy, great staff, amazing store inside

Karla G 
Rating:
5.0

Customer did not leave a comment.

O'RAUN A 
Rating:
5.0

The team at this store does a great job! Highly recommend.

jodi c 
Rating:
5.0

The people were very nice the truck was clean and in great working condition even though it had several documented dings. The person that checked me in didn’t even scold me for being 25 minutes late because my gps took me to the wrong return location my only regret about this experience is that the truck was already rented out to someone else and I was not able to rent it for two more days

scott a 
Rating:
4.0

Very friendly folks and great customer service!

Norman J 
Rating:
5.0

Customer did not leave a comment.

Kyle H 
Rating:
5.0

Customer did not leave a comment.

Karen E 
Rating:
1.0

Customer did not leave a comment.

dale b 
Rating:
5.0

A fantastic location, and a beautiful furniture store.

Mark M 
Rating:
5.0

A great friendly team. A nice store as well.

Manuel T 
Rating:
5.0

really nice store, no wait time, good service.

robert p 
Rating:
5.0

Easy and such a cute store!

Katherine A 
Rating:
5.0

Amazing crew, excellent customer service. I will be renting there again!

Katherine A 
Rating:
1.0

I want to know why I was charged an additional 5.21 when the mileage I put was a few cents over my charged /pre authorized amount.

Shayna D 
Rating:
1.0

There was a cargo van (which I reserved) on the lot, but what I got was a 15’ truck.

Jessica H 
Rating:
5.0

The woman running this location was super nice and helpful, I will definitely rent from her again.

Walter M 
Rating:
5.0

Customer did not leave a comment.

Cory T 
Rating:
4.0

Pleasant customer service, flexible and convenient. My only suggestion would be that they have a little bit later hours in the evening for working people.

Julie C 
Rating:
5.0

Good experience

Nail B 
Rating:
4.0

Customer did not leave a comment.

Ray S 
Rating:
1.0

Over charged me by over $200 couldn’t tell me why made me call cooperate.

kaylynn h 
Rating:
2.0

I didn’t realize I had to pick up and drop off online. It seemed safe enough but it was kind of Trashy around there.

Valerie T 
Rating:
5.0

Customer did not leave a comment.

takeva w 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
5.0

Friendly service and easily accessible Uhaul process. I recommend

Amber L 
Rating:
5.0

Customer did not leave a comment.

Barbara R 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Stephane D 
Rating:
5.0

Way easier going and getting a uhaul from there

Vicki H 
Rating:
4.0

Customer did not leave a comment.

Donna G 
Rating:
5.0

Thank you

Kebum K 
Rating:
5.0

Got me in and out very fast, great customer service!

RODNEY S 
Rating:
5.0

Excellent experience, thank you!

Austin L 
Rating:
2.0

The check in process took way too long.

Caleb L 
Rating:
5.0

Customer did not leave a comment.

Soliemon G 
Rating:
3.0

When I arrived at this location to pick up my U-Haul all I could remember was some lady talking to police about a discrepancy with her bill. Whether valid or not I don't know.

RONALD A 
Rating:
3.0

Customer did not leave a comment.

Nick F 
Rating:
4.0

The staff of Rethink Home are great and the truck was clean but not well maintained. I’m glad my move was local, I wouldn’t have trusted the truck to make it very far. There was some pretty horrid sounds the brake system made, the driveline howled and the steering box leaked fluid wherever it was parked.

Kevin R 
Rating:
1.0

I was never told about a after hour service fee, I was told I can return the vehicle at anytime, but never disclosed a after hour fee. I then was charged for something that was never brought to my attention. Even in the contract it never states a after hour fee. When I clicked the email to write a email about my issue, the email was invalid.

Brittney G 
Rating:
5.0

Customer did not leave a comment.

Jackie S 
Rating:
4.0

Most of the truck was clean but the cargo box floor was dirty and had obviously not been cleaned after the last use. The rental location was fine and handled most all of my questions though they did not explain the return procedure and/or after hours drop off. The U-Haul website does not work very well. It implies you may complete your rental WITHOUT creating a login but it will not let you do so. It also did not provide cost information for the optional insurance coverage.

Mark T 
Rating:
1.0

I showed up on time to pick up my rental spent and hour trying to send photos of myself and my ID while chatting with support who was being kind of helpful. The whole process was not as easy as I thought it was going to be and should have been. Next time i need to move I'm going to avoid U-Haul.

Bret L 
Rating:
5.0

Customer did not leave a comment.

Steven A 
Rating:
5.0

They were so nice! I will be back!

cole m 
Rating:
5.0

Shout-out to Traci and the Henry that was working Saturday morning, 4/2: Two people doing the work of four, acknowledging all customers and apologizing for the wait (to be expected everywhere these days!), smiling through it - and still going above-and-beyond to grab perfect-sized moving boxes from an incoming shipment still in a truck. Thank you for making our company’s moving day easier.

Christine M 
Rating:
5.0

Good store, I would rent from them again. The prices were very fair and the equipment was available.

Steven P 
Rating:
5.0

Customer did not leave a comment.

Kathrine S 
Rating:
5.0

Great Job and great staff

JODI C 
Rating:
5.0

Nice truck, friendly staff. Very easy pickup and drop off.

CHESTER W 
Rating:
5.0

Customer did not leave a comment.

JORDAN M 
Rating:
5.0

Everything was fine until I received the final bill. I was told I wouldn’t be charged mileage as I using the van locally then they hit me with a $500.00 mileage bill. Won’t be going here again.

CLIFTON D 
Rating:
5.0

It was an excellent place, keep doing what they do!!!

Jodi C 
Rating:
5.0

I was having issues getting through all the steps for the self serve sign in but luckily the folks who run this location were in office and they were super helpful.

EMILY R 
Rating:
5.0

Mike was super helpful!

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Jasmine T 
Rating:
5.0

Dropped off after hours which was very convenient with my midnight flight out of Anchorage

Keith K 
Rating:
5.0

I really liked the customer service at Rethink Home. Family owned and operated, owners very personable, helpful, and accomodating. Would definitely recommend this location to others.

Kelly N 
Rating:
4.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

The people were very helpful and kind.

ELLEN C 
Rating:
5.0

keep up the great work :)

John K 
Rating:
4.0

Good customer service

RANDALL S 
Rating:
3.0

Hard to figure out where to go since it's within another company.

Laura W 
Rating:
5.0

I always rent my uhaul at this location. I trust this staff.

HARRY P 
Rating:
5.0

The staff was amazing! The store is awesome.

MIRANDA M 
Rating:
5.0

Michael helped me with trailering into a difficult space, Thank you again! He made returning the trailer super easy when it came to paperwork as well.

Aaron J 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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