Customer Reviews for Rev It Up

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rev It Up

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JOHN M.
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Customer did not leave a comment.

Yaminah A.
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Quick to respond. Easy to book/rent/check-in. Contactless check in and keys. Easy process. Super clean and well-maintained. Would be better if they were a little bit better about how once you get to the location to check-in, you have to do so online in order to get your code and unlock the keys (could have just been me). Would definitely rent again. Super affordable and like I said, super easy and clean!! and new vans!

Richard M.
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Customer did not leave a comment.

Elisse M.
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Customer did not leave a comment.

CARLOS B.
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Customer did not leave a comment.

DAVID R.
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I made the reservation for a truck in Sussex, it was changed to a pickup truck in Sparta. The guy there was very helpful and put me back up to at least a van.

joe R.
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Customer did not leave a comment.

John W.
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The location was very far away and difficult to find. The truck was new and clean but the mechanic's garage was filthy. The price for the rental was high for the inconvenience it caused me. I'm very disappointed with UHaul. They reflect the feeling that they don't care about the customer at all.

RAFAEL A.
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Customer did not leave a comment.

ALBERT N.
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Nothing

DANIEL B.
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At pick up location, very rude and did not seem to care about uhaul side of his business. Lucky for me a uhaul manager was in the lot and was able to check me in.

Michael S.
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I rented the vehicle for a day and then called the U-Haul call center to extend it for a week. The rep told me it was $340 for a week but said the extension was $429 but couldn't tell me whether that included the damage waiver or how much of a mileage allowance there would be and what the charge, if any, would be for excess mileage. She told me that the computer just gives her a price but doesn't break down any of the details. She said that I would be given the best price when I turned it in but couldn't tell me what I should expect other than quoting the $429 figure. I would have felt more comfortable if I would have been provided with a better estimate of the final cost. In the end, I paid an additional $549 plus the charges from the first day for a total of $727 which does include the taxes but I didn't see the quoted $429 anywhere in the final charges so I didn't really know what to expect regarding the total charges. It would be helpful if the telephone reps could more accurately quote the price and could communicate the details on how it would be calculated.

Sharyn V.
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Customer did not leave a comment.

Monique M.
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Robert M.
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Gary E.
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Carlos M.
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The agent who help me could have been more professional installing the trailer himself instead of me doing it.

Dorothy B.
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Gary E.
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Gerard R.
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Not much. Just keep doing what your doing. Thank you!

Stephen S.
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victor G.
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elliott M.
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Nothing, the service was beyond my expectation.

Frank S.
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SUSAN E.
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I really appreciated the last minute accommodation for a rental. The price and service were great- I would def recommend. Thanks again-

William R.
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Customer did not leave a comment.

Michael B.
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Everything went smoothly.

Gale B.
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the truck seemed to have problems with the brakes, they made a revving noise when we pressed the brakes sometimes

HELENA B.
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No improvements necessary - great experience from beginning to end.

Benjamin D.
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Amazing service! Amazing staff! And the truck they lined us up with was perfect for what we needed!!!

Wayne elliot B.
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Office space inadequate

Anita R.
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The process was easy and the van was very clean

Lynn C.
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Customer did not leave a comment.

Danielle P.
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Customer did not leave a comment.

Raymond L.
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Mathew S.
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Marie D.
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Customer did not leave a comment.

Dwayne S.
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Customer did not leave a comment.

Andrew B.
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Didnt know where hazards were located. Will ask Rev It Up. I would have a use of truck mentioned by rentee review for renter...like buying a new car. All good !

James M.
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Customer did not leave a comment.

mike S.
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They were so accommodating and friendly

Barbara V.
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I really could have used a 10ft truck but the location I used was close to my home. The van was clean, ran well & easy to drive.

GERARD S.
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Keep doing what your doing thank you

George V.
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Customer did not leave a comment.

Simon S.
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Customer did not leave a comment.

Travis K.
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Customer did not leave a comment.

Donna M.
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Bottom line: I have very nice things to say about my experience with U-haul but not so nice things to say about the person who rented me the vehicle. Here are the details of my encounter: I used the 800 number to rent the vehicle. On the day of pickup, the gentleman who rented me the vehicle was surprised that I was there; he had no idea that the vehicle had been rented. He stated that he was having issues with the internet, and he seemed annoyed/flustered. He worked through the online issues with U-haul customer support, and then gave me a quote for the total dollar amount of what I would owe at the time of drop-off. When I asked about the breakdown of the total, he didn't give me any details, but he did “snap” that it was just an estimate, and he did not provide any details. Once again, he seemed annoyed/flustered, but this time it was because I had asked him a question. I was very stressed and upset at that point, because I felt like I had just been yelled at for asking a question about my potential charges. After working through this internet and dudes with U-haul customer support, he finally gave me the key to the vehicle and told me where to drop the vehicle off when it was time to return it. Then he walked away not really allowing me to ask any questions about the vehicle, or refueling charges, etc. I was still stressed from my encounter with the gentleman who rented me the vehicle, so I sat in the vehicle for a few minutes trying to get myself calmed down. During that time, the representative from U-haul who helped with the technical support issues called me to say he had heard the last exchange between me and the gentleman who rented me the vehicle. The U-haul person was very kind and concerned about the fact that he heard me say that I was upset/stressed while I was dealing with the gentleman who rented me the vehicle. I immediately began to calm down a bit simply because the U-haul person on the phone was concerned enough to call to check on me; in my mind, it validated that I hadn't imagined the gentleman who rented me the vehicle being “curt” with me and not answering my questions. To sum it up, my experience with U-haul was very positive, but my experience at the pick-up/drop-off location was as not positive at all. In fact it was quite upsetting.

alan S.
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Wonderful experience, no improvement necessary.

Kristopher B.
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They were closed

Rose L.
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I did a night drop off so I don't know if it was clean. I did get my receipt promptly from them so that was really good.

Robert C.
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Lower prices

Joseph G.
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They had absolutely no idea how to take the truck back or assist me with my issues. I was told someone would contact me and as of this point I still have heard nothing

Richard K.
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Customer did not leave a comment.

Terry J.
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tim B.
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nothing

Meghan H.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

Gerard G.
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leo P.
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All Good. Very Helpful

Gerard G.
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Customer did not leave a comment.

HELENA B.
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You can't improve anything - Carl is amazing, accommodating & community minded - thank you SO much for your support of the Market - it means so much. The vehicles were immaculate - thank you for all you do.

Don I.
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Unfortunately for me I assumed it would be clean and initialed indicating that, only to discover once I got home that the back was dirty and I needed to sweep it out. Also disappointed that there was only 3/8 tank of gas to begin with.

Bob G.
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Make sure you address an inspection of the truck exterior for any damage before having the customer sign.

David C.
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Customer did not leave a comment.

shelly J.
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Driver side door does not close correctly!

Kurt V.
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Customer did not leave a comment.

Kurt V.
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Kurt V.
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Keri Y.
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online reservation - smooth and painless process -

Thomas F.
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Customer did not leave a comment.

Fred C.
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Customer did not leave a comment.

peter F.
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I had 2 pick-up locations: U-Haul Rev it Up in Sparta NJ and U-Haul DeBoer's Auto in Hamburg, NJ. Both U-Haul reps at both locations were very helpful and accommodating. I highly recommend either one of these locations.

ARAM B.
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Customer did not leave a comment.

Andrew F.
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Sherri R.
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George J V.
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joe E.
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Things went very well. How bout first 20 miles free.lol.

michael H.
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Carl at rev it up took The time to show me how the equipment worked from opening the doors to driving the vehicle. This extra time spent was very much appreciated.

SOFIA K.
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Customer did not leave a comment.

john M.
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Rene L.
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Lynn M.
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ARAM B.
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Carl was a helpful dealer for Uhaul.

FREDERICK C.
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Customer did not leave a comment.

maria B.
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Judy M.
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I recommend anybody to go to this location to rent the owner of Revit up was more than helpful he went so out of his way to help me

Abdellaziz R.
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Customer did not leave a comment.

Daniel O.
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I am being double charged, how can this be resolved?

Ara K.
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Customer did not leave a comment.

Donald W.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Raisa S.
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Customer did not leave a comment.

Jason B.
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U-Haul broke down. Filed a road side assistance claim. Not happy as U-Haul lost power while I was driving. Very unsafe. Would like to be contacted about it.

Dale V.
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New van was excellent. Good gas mileage and nice ride

ALEX G.
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Seemed to have a minimal on hand selection of Uhaul equipment.

JOHN L.
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Customer did not leave a comment.

Raisa S.
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When I rent the truck, I always take a picture before and after the trip. When I rent the van, I had a full tank, when I returned it, it was full as well, as I filled it up. I drove only 13 miles. Nevertheless, I was charged for two gallons of gas. If the company wants to see the proof, please let me know. I still have those pictures.

Pamela L.
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The only problem was UHAUL itself. I had to physically go to this location to rent the truck since UHAUL kept changing my reservation. After physically going down there they changed it again the day before. I spent hours on the phone with them which was just a HUGE waste of time. They need to update the systems for reservations.

Pilar G.
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The staff at Rev it up was wonderful. They were very helpful and accommodating. The truck was new and rode well. However, it was not very clean. We were loading furniture and had to clean the back of the van out.

Raisa S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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