Customer Reviews for Rhondas Furniture & Mattress LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rhondas Furniture & Mattress LLC

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Richard P.
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The gentleman at Rhonda's was extremely helpful. The issue I have is this location was nowhere near my moving location so I was charged extra mileage due to this. I also couldn't return the truck to a closer location which was mind boggling. I also didn't get notice of the gas until after the truck was returned. All of this information should be made available prior to the commitment of the truck rental. It was not a very informative, smooth process sadly.

Andrea B.
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Customer did not leave a comment.

andrew H.
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Customer did not leave a comment.

Anthony C.
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Dog hair throughout cabin

Tracey S.
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Customer did not leave a comment.

Warren C.
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We tried to check in on the phone. It said we were at the wrong location, though we weren't. We tried multiple times with no luck. Luckily, the furniture store was open.

Charles M.
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Communication. And location move equipment, products is where I would improve. My rental location was 3 blocks from my house for pickup. And I reserved and filled everything out a week in advance. But because of scheduling conflicts, by rental location was changed. Instead of 3 blocks for travel, I had to go West to pickup 8.8 miles to another location. My move was in the East direction not a West direction. My new location was 5.7 miles East of my location. So there was an extra 17.6 miles of travel West and back. The location probably should have moved East if I needed to pickup another truck. Since my move was East. The reasons and the move was not directly communicated to me. I got a text message on my phone, and this was later the day before, I only noticed the address changed so I had to reach out to both locations to figure out what was going on. When I got to the location the service was nice, the person that got me moving was very nice and helpful. But I intended to buy some furniture pads, and boxes which I filled out the first time, because I would need them. The location I was moved to, has no furniture pads or boxes to go along with my move. I had to stop and go to other stores instead to get furniture pads and boxes as an extra trip. I think locations should have some storage of items for customers. Not that they are a u-haul store carrying all your needs. But some extent of supplies to help customers where they can. But the move itself was fine. The truck was clean and fine. Just the extra steps and extra miles West when moving east. Wasn't as helpful.

beth M.
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Dont have enough room for what i have to say.

Tracie B.
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Customer did not leave a comment.

Cheryl H.
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Customer did not leave a comment.

Suzanne W.
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The experience with the owner was fine. However I am not satisfied with the way U-Haul does the logistics and moves the pickup location around. Very difficult when you hire movers to move them around.

ROGER S.
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Not a thing! Everything went Great!! Thanks

Terrylynn P.
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I have no problems with the location or service from that company. I am very upset that U-haul moved my pick up site twice, in the opposite direction and expect me to pay for the extra mileage and gas.I pre registered online and asked for a handtruck. When i went to pick up the uhaul, i was delayed an hour, i had to register again, and never received a hand truck. Very disappointed with u-haul. They can take a reservation but cannot keep one!!!

RANDALL W.
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unit delivered to the location requested!

Addy S.
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Customer did not leave a comment.

Vincent K.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

william W.
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Customer did not leave a comment.

DOUGLAS J.
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Customer did not leave a comment.

Dawn F.
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The truck i rented really needs a lower step to get into the cab easily. I had a difficult time getting in.

BASIL P.
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Customer did not leave a comment.

Allie W.
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I requested a location in Canton Ohio. This location was fine, but not as convenient because it was 20+ miles farther.

Dale R D.
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Very friendly and accommodating.

thomas F.
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Customer did not leave a comment.

RANDALL W.
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Deliver the truck to the place requested!

David M.
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Location was goid. However the Uhaul computer system was down all day at corporate and I was no longer in system when I arrived to drop off trailer a day early on Saturday. The attendant was very helpful, and took down my info in hopes of system coming up. 2 days later I received notice that I didnt turn in trailer and was being billed a late fee for each day I keep it out!!! I drove back into the Uhaul facility and they again had to go into the system to show I returned it a day early. Poor experience with Uhaul system, not the actual people working there.

No reviews have been submitted for this location.

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