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JESSICA P
Customer Reviews for Rhondas Furniture & Mattress LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check-in was easy and fast. Fuel level was only at 1/2.
Mike GThe location and people at the location are not the issue. It is the equipment that Uhaul has that is not properly maintained.. The appliance dolly I rented was not fully functional and was of no use at all. The step treads that help with getting things up and down the stairs did not function at all and severely hindered the use of the dolly to the point of not using it at all. The trucks transmission constantly slipped in the down shifting and even with the Tow/Haul off it still slipped in the down shifting. The brakes were so hard to push that it felt like I was never going to get the truck stopped in time. This transmission issue cost more in gasoline than what is needed thus costing more money for me i the moving process. The tires were so bald that I barely had any traction on the wet and snow covered roads. It took me 10 minutes to get up a small incline on the road exiting the departing location. I felt like my life was in severe danger because of the tires being so bald and worn. Might be good for dry summer days for using but not in any other weather condition that has wet and or slippery road conditions. I DEMAND A 50% rebate on the charges for this inconvenience and hindrance and added costs. I still recommend the location for picking up and dropping off equipment. They just need better and properly maintained equipment.
Tim DThank you
JAMES KThis location was further away from me, and the wrong address was sent to me, it was next door to the address that was sent.
Luke PHard to find building, not well marked or identified. Clerk was very pleasant and professional.
AARON SN/a
bryan lNothing
Erica GAll was great.
Roger RNothing to improve. Was an excellent experience. Was in and out quick, staff was friendly, truck was clean and worked perfectly.
Brian TVery nice and so helpful. Close to my house.
Gail IThe address took me to the wrong place when entering it in the GPS. Not sure what needs to be done to remedy this. Easy fix, I called the pick up location and he gave me directions from where I was at.
Dominique SI really do not feel that I received value for the money I paid go use a truck for a few hours. The truck was not parked as shown on the map, it was unlocked when we found it and parked on grass in very rainy conditions. The app did not allow us to complete our check in successfully, so we had to wait on hold for 20 minutes to speak to someone to help us and then the check in process in the rain took a while. We were soaked and running behind at that point. I had no time to discuss why my drop off location was changed and I could no longer drop off in the town of my destination, so I was charged for some additional mileage. It should not he a financial burden to use a truck for a few hours, especially when the destinations are only a town apart.
Jennifer TVery good
CARLOS GEasy and fast, he hooked the trailer up and unhooked it when we returned
James GNothing! Really enjoyed working with the agent. Very outgoing and friendly.
Mike KBack Doors are Very Flimsy Easy to Break Into !!!!!!!!
Gene PI had to back up the trailer by myself between another trailer and a truck with zero assistance from the store. I called them to inform them I was there and they asked if I could put it between the two I just described. Thankfully I can back up a trailer, another customer may not be so lucky. I may consider opening up a uhaul pickup and drop off location since all I need to do is provide space and look it over once the customer drops something off.
Marc WFix your 24/7 check in process from crashing while doing the photos
Richard DNothing, you guys are just awesome!!
TIM WThe building looks very shabby and rundown. No signs on the road for either the business name or Uhaul. The inside was nicer and the staff member was very pleasant and professional. Easy return, but they need signage.
Aaron SThey need Uhaul sign by the road had a hard time finding them
David MThey only had a 24foot box truck and a 5x8 enclosed trailer that I needed they didn’t have the hook up for the lights I had to go buy one at the Napa store after a hour or so of messing around we got on the road
Ron HNo one there at drop off time. Had to make several trips. No idea where to leave vehicle. Got charged for extra day when I was there on time
Tanya MI would not recommend Uhaul to anyone. The location, we picked up from was so helpful and understanding. However Uhaul really dropped the ball, was very unorganized, rude and overall hard to work with.
Zachary GHad trouble checking in and out with the Uhaul. The process could be improved.
Daniel SThe van I picked up had an engine issue it was sputter while idling which caused me to use twice amount of gas in the van itself also had windshield wipers that you cannot see out of the van had a hesitation issue when hitting the gas the van was severely out of alignment but I had to take this van because I had no other choice because I was a one-way client
Michael CHave a clear designated area in the store for the uhaul stuff
Marissa SWasher fluid and new wipers couldn’t see half of the time
ANDREW KWe actually had to clean it up a bit.
Jonas HOther then an hr+ to sign up due to a computer glitch the trailer served me well, hauling a motorcycle on a 700 mile round trip. Good job, Dan
Dan MI like Rhonda’s Furniture hours.
Melodie STire nets were frayed and ratchets difficult to use (needed lubrication). One subframe chain broke and came loose prior to hauling vehicle and had to be repaired.
David HVery nice and courteous Thank You
Brian KThe gentleman at Rhonda’s was extremely helpful. The issue I have is this location was nowhere near my moving location so I was charged extra mileage due to this. I also couldn’t return the truck to a closer location which was mind boggling. I also didn’t get notice of the gas until after the truck was returned. All of this information should be made available prior to the commitment of the truck rental. It was not a very informative, smooth process sadly.
Richard PDog hair throughout cabin
Anthony CWe tried to check in on the phone. It said we were at the wrong location, though we weren't. We tried multiple times with no luck. Luckily, the furniture store was open.
Warren CCommunication. And location move equipment, products is where I would improve. My rental location was 3 blocks from my house for pickup. And I reserved and filled everything out a week in advance. But because of scheduling conflicts, by rental location was changed. Instead of 3 blocks for travel, I had to go West to pickup 8.8 miles to another location. My move was in the East direction not a West direction. My new location was 5.7 miles East of my location. So there was an extra 17.6 miles of travel West and back. The location probably should have moved East if I needed to pickup another truck. Since my move was East. The reasons and the move was not directly communicated to me. I got a text message on my phone, and this was later the day before, I only noticed the address changed so I had to reach out to both locations to figure out what was going on. When I got to the location the service was nice, the person that got me moving was very nice and helpful. But I intended to buy some furniture pads, and boxes which I filled out the first time, because I would need them. The location I was moved to, has no furniture pads or boxes to go along with my move. I had to stop and go to other stores instead to get furniture pads and boxes as an extra trip. I think locations should have some storage of items for customers. Not that they are a u-haul store carrying all your needs. But some extent of supplies to help customers where they can. But the move itself was fine. The truck was clean and fine. Just the extra steps and extra miles West when moving east. Wasn't as helpful.
Charles MDont have enough room for what i have to say.
beth mThe experience with the owner was fine. However I am not satisfied with the way U-Haul does the logistics and moves the pickup location around. Very difficult when you hire movers to move them around.
Suzanne WNot a thing! Everything went Great!! Thanks
ROGER SI have no problems with the location or service from that company. I am very upset that U-haul moved my pick up site twice, in the opposite direction and expect me to pay for the extra mileage and gas.I pre registered online and asked for a handtruck. When i went to pick up the uhaul, i was delayed an hour, i had to register again, and never received a hand truck. Very disappointed with u-haul. They can take a reservation but cannot keep one!!!
Terrylynn Punit delivered to the location requested!
RANDALL WThe truck i rented really needs a lower step to get into the cab easily. I had a difficult time getting in.
Dawn FI requested a location in Canton Ohio. This location was fine, but not as convenient because it was 20+ miles farther.
Allie WVery friendly and accommodating.
Dale RDeliver the truck to the place requested!
RANDALL WLocation was goid. However the Uhaul computer system was down all day at corporate and I was no longer in system when I arrived to drop off trailer a day early on Saturday. The attendant was very helpful, and took down my info in hopes of system coming up. 2 days later I received notice that I didnt turn in trailer and was being billed a late fee for each day I keep it out!!! I drove back into the Uhaul facility and they again had to go into the system to show I returned it a day early. Poor experience with Uhaul system, not the actual people working there.
David M