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Christopher M
Customer Reviews for Richmond Sales And Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is always VERY good. Owner helps adjust mirrors and points out all key points/controls. If in the area, I will always choose this location (or second location by same owner).
Stephanie AKeep it up. I was impressed. God bless you, brother.
abubakarr mThe U-haul representative was great! He was friendly and took the time to answer all of my questions and made me feel comfortable, nothing like the last U-Haul experience I had at the Airport Road and N. Washington location. The only thing I didn't like about this experience is that there is no representative at that location full time and while the representative from the W. 6th Street location got there as quickly as he could, no one can be in two places at the same time so I would recommend either getting someone there full time or just close it down all together. We have plenty of U-Haul locations in Stillwater and I was only going to use that location because it was conveniently located on the north side of town and the only other choice there was the location which I had previously and will never use again. Other than that my U-Haul experience was above average.
Tina BVery friendly and easy to work with! I got right in and was driving away in a uhaul within minutes. This was an emergency situation so I did not make reservation. Amazing. I will not rent anywhere else going forward!! 5 STARS. Thank you. Bryan Stillwater, OK
Bryan BCheaper prices.
Michael TMy more than my reservation actual cost were more than the reservation. Also an extra day was added that was not asked for,
Larry JThis representative was VERY helpful with scheduling and setting up the equipment. I was very pleased and will definitely use this location again.
STEPHANIE AOutstanding service and great equipment! I am a new fan and will definitely be back for my next move. Highly recommend Bobby Dees for anyone looking for a great rental with simply outstanding service!
Athena FBobby D was so helpful and kind throughout the whole process.
emily sThe app was a little confusing and I did not do things correctly. The Manager at the Richmond site was very helpful and patient and helped me with having a great experience.
Lisa CBobby D is the most accommodating and helpful person one could imagine. I will shout his praises from the rooftops!!
MARY RBobbie Dee was great to deal with!!
JERRY UThey didn’t put our dolly in the truck causing us to lose valuable sleep and moving time cause we drove out of our way already to get the truck then got in late and had to leave to go get a dolly else where .
jeff DAll though they said there would be a dolly in the truck there was not. I needed 1.
Ramona MI've rented from Bobby D many times! He and his staff are the best--very friendly and helpful. Definitely recommend.
ALYSSE MRichmond location was abandoned. Had to go across town to another location which was my first choice BUT “unavailable” in the U-Haul database. A similar situation occurred when renting in Georiga two years ago. I was sent to a location that did not have trailers. I had to go to a different location to get my equipment. I will call the local shops to verify availablity IF I use U-Haul again.
KC KBobby-D was extremely helpful and accommodating, especially given that my rental was during a holiday. I highly recommend getting in touch with him for any local U-Haul needs!
Glynda FI picked the Unit up at a different location on 6th ave. I purchased a 2" receiver in which the gentlemen over charged me for. I asked about the UHAUL rate for the receiver that was on-line and he stated I would have to go to a corporate center to get the on-line rate. He charged me $38.95 in which the on-line rate was under $30 dollars.
Tom MI left the trailer in the parking lot. I called the owner and he said that would be okay and that he was expecting a drop off. Haven't heard anything else. I would have liked a call back so I was sure my rental return was complete.
Kim SSign on the door said would be back in 20 minutes. When I called the number on the door, the guy said they were closed and the sign was there for someone coming 4 hours later. Received a call from this man regarding the truck I dropped off, and he was rude and asked questions not relevant to my use of uhaul or the truck.
Kevin W815 W Richmond Rd wasn't open. I picked it up at the location I signed up for online. 2601 W. 6th Ave. I think UHaul had a computer glitch and sent me an email after the fact, to the wrong location. Got it all worked out though! Bobby was very helpful and got me on the road.
Suzanne LDidn't get told that you get charged a credit card fee and it was $23.00 and was never told that I could pay cash to save that money and money per mile is ridiculous
Blake Rpoor service
nathaniel sWell organized and helpful.
RALPH GExcellent service. Would use again.
Trevor Fno one around to turn in equipment
THOMAS JI actually picked up from Bobby D's on 6th St. He was great!
Teran MIncorrect pick up location listed above. We rented and picked up at U-Haul Neighborhood Dealer; 2601 W 6th Ave; Stillwater, OK.
carley JOwner was late to arrive, I had to call the number on the door after standing waiting for 15, to learn he was on his way. While entering my information in the computer, he was watching TV & even paused the different times to change the channel. Causing me to wait longer. It appeared very clear, that me being there was not only unimportant, but a bother to him. By far, the worst rental experience, ever.
Neil SBobby Dee was fantastic! He made the process smooth and enjoyable. What a great businessman!
FRANK CBox was dirty Trash in cab High beam on head lights did not work Box leaked in three places Steering was very loose
Harry FThe location did not owner our rate that was provided when the reservation was made. We where given a truck with a defective tire and had a blow out that cost us over 6 hours of moving time waiting on an unqualified/unprofessional roadside sewrvice to aid us.
THOMAS BBobby Dee was GREAT!
JASON HThis is an excellent U-Haul service center. The staff were very helpful in assisting me with the successful completion of my move. I highly recommend this service center.
Terry GService was extremely polite, but extent slow. I was only person there, but still took forever. Took longer to get the truck, then to move. Disappointed.
NEIL SBobby Dee does an excellent job of making pick up/return convient! Much appreciated!
BRENDA Hthey were very friendly and helpful
BARBARA JBobby Stockwell was very professional and he went above and beyond for me. I am a senior citizen and I had a very heavy filing cabinet that my daughter could not move. He took the time of his day, to come to house to lifted it onto the trailer with his dolly. This is the kind of customer service that your company can be proud of. I would definitely call Bobby if ever need U-Haul services again. That is my second rental from him. Mrs Kyle
MARIE-CLAIRE KVery friendly attendant. Coldest day of the year and He jumped up and had a truck for me in minutes, even without a reservation. Would recommend!!!
MICHAEL G