Customer Reviews for Richmond Sales & Rentals

My more than my reservation actual cost were more than the reservation. Also an extra day was added that was not asked for,

This representative was VERY helpful with scheduling and setting up the equipment. I was very pleased and will definitely use this location again.

Outstanding service and great equipment! I am a new fan and will definitely be back for my next move. Highly recommend Bobby Dees for anyone looking for a great rental with simply outstanding service!

Bobby D was so helpful and kind throughout the whole process.

The app was a little confusing and I did not do things correctly. The Manager at the Richmond site was very helpful and patient and helped me with having a great experience.

Bobby D is the most accommodating and helpful person one could imagine. I will shout his praises from the rooftops!!

Bobbie Dee was great to deal with!!

They didn't put our dolly in the truck causing us to lose valuable sleep and moving time cause we drove out of our way already to get the truck then got in late and had to leave to go get a dolly else where .

All though they said there would be a dolly in the truck there was not. I needed 1.

I've rented from Bobby D many times! He and his staff are the best--very friendly and helpful. Definitely recommend.

Richmond location was abandoned. Had to go across town to another location which was my first choice BUT “unavailable” in the U-Haul database. A similar situation occurred when renting in Georiga two years ago. I was sent to a location that did not have trailers. I had to go to a different location to get my equipment. I will call the local shops to verify availablity IF I use U-Haul again.

Bobby-D was extremely helpful and accommodating, especially given that my rental was during a holiday. I highly recommend getting in touch with him for any local U-Haul needs!

I picked the Unit up at a different location on 6th ave. I purchased a 2" receiver in which the gentlemen over charged me for. I asked about the UHAUL rate for the receiver that was on-line and he stated I would have to go to a corporate center to get the on-line rate. He charged me $38.95 in which the on-line rate was under $30 dollars.

I left the trailer in the parking lot. I called the owner and he said that would be okay and that he was expecting a drop off. Haven't heard anything else. I would have liked a call back so I was sure my rental return was complete.

Sign on the door said would be back in 20 minutes. When I called the number on the door, the guy said they were closed and the sign was there for someone coming 4 hours later. Received a call from this man regarding the truck I dropped off, and he was rude and asked questions not relevant to my use of uhaul or the truck.

815 W Richmond Rd wasn't open. I picked it up at the location I signed up for online. 2601 W. 6th Ave. I think UHaul had a computer glitch and sent me an email after the fact, to the wrong location. Got it all worked out though! Bobby was very helpful and got me on the road.

Didn't get told that you get charged a credit card fee and it was $23.00 and was never told that I could pay cash to save that money and money per mile is ridiculous

poor service

Well organized and helpful.

Excellent service. Would use again.

no one around to turn in equipment

I actually picked up from Bobby D's on 6th St. He was great!

Incorrect pick up location listed above. We rented and picked up at U-Haul Neighborhood Dealer; 2601 W 6th Ave; Stillwater, OK.

Owner was late to arrive, I had to call the number on the door after standing waiting for 15, to learn he was on his way. While entering my information in the computer, he was watching TV & even paused the different times to change the channel. Causing me to wait longer. It appeared very clear, that me being there was not only unimportant, but a bother to him. By far, the worst rental experience, ever.

Bobby Dee was fantastic! He made the process smooth and enjoyable. What a great businessman!

Box was dirty Trash in cab High beam on head lights did not work Box leaked in three places Steering was very loose

The location did not owner our rate that was provided when the reservation was made. We where given a truck with a defective tire and had a blow out that cost us over 6 hours of moving time waiting on an unqualified/unprofessional roadside sewrvice to aid us.

Bobby Dee was GREAT!

This is an excellent U-Haul service center. The staff were very helpful in assisting me with the successful completion of my move. I highly recommend this service center.

Service was extremely polite, but extent slow. I was only person there, but still took forever. Took longer to get the truck, then to move. Disappointed.

Bobby Dee does an excellent job of making pick up/return convient! Much appreciated!

they were very friendly and helpful

Bobby Stockwell was very professional and he went above and beyond for me. I am a senior citizen and I had a very heavy filing cabinet that my daughter could not move. He took the time of his day, to come to house to lifted it onto the trailer with his dolly. This is the kind of customer service that your company can be proud of. I would definitely call Bobby if ever need U-Haul services again. That is my second rental from him. Mrs Kyle

Very friendly attendant. Coldest day of the year and He jumped up and had a truck for me in minutes, even without a reservation. Would recommend!!!

The Pick-Up location was great! Bobby's help was much appreciated.

Don't treat the customer like a liar and live up to your employees words to the customer

This dealer is another exception. He is not just in business to make a profit but to provide a service. And, he does it very well. I was going to be a couple of minutes late in making my return and he waited for me to arrive. Give him a GOLD star for service.

Everything went very smoothly.