We found that the U-haul manager was very attentive and kind. The location was further then we expected and for out of towers it can be day ting to find, since the GPS we had unfortunately, got us turned around and confused. Going into the office was difficult, because of this smoking. We don't smoke and second hand smoke is a real killer, I became nauseous smelling it. Since the majority of the world knows that second hand smoke is dangerous to people who don't smoke and can cause cancer, my suggestion would be, since this is a business; it would be advisable to not have anyone smoking in the office area. Basically, good business practice and to protect the health of others.
marjean g
Customer Reviews for Ricks Used Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to a lack of necessary equipment, I had to make two trips instead of one during my move. Unfortunately, when I went to pick up the car trolley, the store was closed. Despite assurances of a discount to compensate for these inconveniences, no action was taken
Debbie BMr. Rick was wonderful to work with. A sweet man who offers patience and kindness in his dealings with you. You can tell that everyone there respects him.
Melissa BMore pickup truck availability
Noelle STHANKS
Walt GRicks was fine but the customer service at u-haul was for the most part the worst I’ve ever encountered. Not only was I told I didn’t know what I was talking about but basically called a liar. I-haul went into my checking account over 4 times and took out money illegally as I had been given a few days extra by u-haul because of the trouble I had endured but they didn’t care they just took it out. I still am owed 43.20 from them taking it out after they were informed of the circumstances. I fold a complaint and was told I shouldn’t have to pay for any of it but no one in authority seems to care enough to call a customer over 50 years back. But you can rest assured. This is the last time I will ever use this company. The way I was treated was abominable.
SHIRLEY MPerhaps don’t allow customers to book trucks that are not, and have never been, available at this location. Then they can avoid a back and forth for 4 hours trying to book, locate, and access a truck that was smaller than was originally booked. Because that’s what happened to me.
Terrance RI was not told of any mileage fee at the purchase of the rental truck.
KEITH MThe pickup place was fine. The reservation process with the main UHaul number was a nightmare. I won’t rent another uHaul if I can help it due to the reservation screwups by uhaul.
KEVIN LOutstanding customer service!! I certainly appreciated the advice shared.
Courtney CBest uHual experience I’ve had by far! Will recommend this location 10x over
Peyton NGreat customer service
gloria bgood job
IRVING BThe 24/7 check in and return was an absolute nightmare. App didn't work, website didn't work, we were given access to a key that didn't go to our truck, it was a sketchy neighborhood and we felt unsafe. It took way too long and was a completely frustrating process from start to finish. This was my first uhaul rental and will likely be my last.
Jason MNo compliant at the moment
GILBERT LThis location is not safe for people at night. Dark area homeless people and street walkers come up to you. We actually had to men walk up we got in our car locked the door, they knocked on the window teying to talk to us. Definitely not safe for females. The wait time to talk to a uhual customer service rep is rediculous
Bobby KThe rental location did not know they had the truck on the lot that we had reserved, but found it and because we had to wait for them to process, they were very accommodating. Yes, we would us them again.
Randy WThe A/C vaccum lines defaulted to defrost. No air blowing from vents.
David MThe woman who helped me did not have the computer on and had so many problems. Finally had to ask the owner to come and do it. One hour to complete transaction was too long.
Anthony Hgood job
THOMAS BThe process to get in and out of the van seem disorganized and unnecessarily lengthy . Upon arriving there was some kind of verbal fight/argument from the workers in the shop. I would have felt very unsafe if I’d been alone.
Lauren GThe office was a smoke filled room. I was just given the keys and was no walkthrough.
Phyllis COffice was dirty. Lady at the counter unprofessional and couldn’t answer questions about my Uhaul rental.
Patrick Mgood job
ricky dFirst, I tried to pay with my MC Debit Card. I was told that that card was being declined for what ever reason. They tried to run it again, and said it was declined again. So I called my wife and she brought CASH to pay with. I get home and my debit card HAS been charged three times by U Haul. Now I am out the cash and still awaiting a refund from MC of the charges on my card.
lydie dPleasant experience. I was taken care of immediately, they were professional and courteous.
Kenneth BNothing
Latasha PRick was patient and sweet
Lanysa JJust keep up the good work.
Ramon MFriendly experienced this guy was awesome five stars
Jana RStaff was very professional .
BOBBY Mgood job
ricky dg4ood job
tyrone hThe big dog out front was intimidating. The building smelled of cigarette smoke, but the people were very nice and courteous. Very convenient location in the heart of downtown.
Wendy Wgood job
LAFAYETTE Jgood job
ricky dWe dropped off while they were closed.
Jennifer Kgood job
CURTIS Bgood job
walter bThey presented a very cavalier attitude. Was sorry I picked this drop off location from the list given to me at pick up location.
Ronald EIt was a saturday and their closing hours were a little early; 12 noon.
Glenn LWas 45 minutes late arriving to site. They knew we were moving a piano but gave us a truck without a ramp. They were supposed to add 10 extra miles to the ticket because margin for delivery and return was too tight (3 miles). In addition, the truck had only 3/8 tank of gas so had to go off route to get more gas which added more miles to the total. The only thing good was the drop off. If costs more than planned will be asking for refund or disputing charge.
Stephen FThe people were friendly, helpful, and accommodating. I really appreciate their flexibility with my reservation.
Melissa BCustomer service was excellent. Thank you.
Kent SIf you pay for milage and don't use all of it should be refunded that amount.if I go over I have to pay extra only fair.
Brandy FNo change' Great doing business. Very pleased.
john mgood job
walter bHe was really helpful. I'll be seeing him again for future business.
MARK Srick was very nice
MIGUEL Zi have used rick before always good job
ANDRE Wgreat job by rick
WALTER DIt was in a bad section of town. We dropped off at nite and were very nervous.
MONA WStop issuing UHaul equipment from this location!
Chris JGreat deal and Rick was awesome!!!
KEITH HAlthough I found Rick to be very personal, professional, and very likable, I was there on and before 8:00am (the pickup time) and the truck was not ready to go. The truck apparently was dropped off the night before and had not been processed. There was something sticky on the steering wheel. Otherwise, the truck was in good shape. I am not complaining because I am just glad it was there. It took about 30 minutes to get the truck. I had requested a furniture dolley and furniture covers. Neither were there. Rick was very attentive in getting the truck to me as fast as possible and I did appreciate that. Just a side note.. I am from this town (Goldsboro). This location might be considered a little "shady" for some folks. It (might) not be the best location for a female picking up early in the morning or dropping off late at night.
Jerry PGood
hasona zgood job
CLAUDIO Swould highly recommend to friend
frederick s