Customer Reviews for Ridge Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

5.0

Rep was friendly and efficient at getting all the paperwork done. Was helpful in getting trailer set up on my vehicle.

Rating:

3.0

The place is a dump, but the guy was nice and got me in and out

Rating:

2.0

Smelled really bad, brakes was shaking, and was dirty.

Rating:

4.0

Had a bad tire on car transport that caused it to bounce badly. Told the office they are checking it out.

Rating:

2.0

The number that was given to me to call after return did not work. I had to knowledge of if my return was accepted until the next day. I was also told that the gas meter was a little bit under a quarter tank but it was almost at low

Rating:

3.0

You need to put a pick up truck and a van there at that location please

Rating:

5.0

the service was impeccable the guy that waited on us was very nice friendly and professional ( I can't remember his name.) The truck was the cleanest I've ever been in and it smelled fresh. I will definitely recommend this place.

Rating:

1.0

The truck need a tune up and some shocks.. service lights on..

Rating:

5.0

Office could definitely be cleaner

Rating:

2.0

I reserved a truck in Merrillville to find out the day of my rental they did not have one. They sent me to Gary to pick up the dirtiest truck we’d ever seen. Front end alignment was off and it was dangerous to drive. I was on hold with U-Haul “Customer Service” almost an hour. Worst experience ever.

Rating:

5.0

Very friendly!

Rating:

5.0

Nothing, everything was great

Rating:

2.0

The truck had a really strong smell , like maybe it was urine in it . Didn’t look as if it was wiped out after the previous person used it , just didn’t look or smell clean at all. Which really got to me due to COVID.

Rating:

1.0

Per my contract this was not the return location it was returned to a different location. I have left 4 messages and gotten no response. I called the rental original location, they advised to take pictures and rip the vehicle off. We did this and yet to receive any of our credits that were suppose to be refunded. We have yet to be refunded. I will never use Uhaul again.

Rating:

3.0

$19.99? Goes to $140

Rating:

5.0

Very happy and satisfied

Rating:

4.0

I had a problem with the return of the truck I ordered!! I tried to check the truck in and it asked for the miles entered it it said my mile can’t be lesser then when picked up! Called uhaul sat on wait time for 45 minutes to get this truck checked in !

Rating:

5.0

It's a tiny used car lot, with the used cars in a fenced area. Next to it is where the Uhauls go. No drop box for the keys. The guy in the office was super nice though.

Rating:

5.0

Offer smoke free vehicles. If I would have known how badly the interior smelled from smoke, I would not have taken. The only way to keep it from smelling like smoke is to prevent smoking inside from all renters.

Rating:

3.0

The lock that was on the back of a truck was extremely hard to open. It took us almost a half hour to finally get it opened. We had no problem getting the code for it but the actual lock mechanism was a challenge.

Rating:

4.0

Friendly and fast service

Rating:

3.0

The unit was reserved 3 weeks in advance. But was not available on the pick-up date/time. I was informed 5 minutes before the pick-up of the unavailability. I was told that they will be calling back with a new unit but they never call. I have to call the central office to explain the situation and get a rental. My movement was delay 4 hours because of that. If I will not rent the truck for two days it will not be possible to complete the task. No one took responsibility for the poor service they just blame the previous renter for not returning the unit on time. Because of this, I did not receive the required 26 feet unit but a 20' unit, making the movement a longer in time and with multiple trips. I will reconsider if using U-haul the next time.

Rating:

5.0

nothing great customer service

Rating:

5.0

No improvement needed. Continue the excellent customer service. Thank you so much for your Service and being a great retail truck rental company. You have accommodated me well and will continue to utilize your Service...

Rating:

1.0

they did not check all light functions. marker lights and rear running lights were not functioning on passenger side. only turn and brake lights worked. I had to delay my trip 2 days awaiting repair of these lights after I picked it up and noticed they did not work. They only checked turn signal and brake lights when I picked it up. Terrible service

Rating:

3.0

I was charged $59.86 and my total on my bill was $52.08. I called U-HAUL just to be told to call back in a couple days. This is day 3 and I still don't have the right charges on my account. Over Charged me DON'T USE U-HAUL

Rating:

5.0

very kind and professional business at this location. I feel that they go the extra mile to make sure you are taken care of.

Rating:

4.0

The location was perfect. The downfall was your system. I had to call 3 times to complete the pick up my truck process. I was knocked out of the system a few times too. Also the con to this location was the gas was left on E and there were undocumented scratches. Otherwise everything else was fine.

Rating:

3.0

I reserved my UHaul online with my credit card however the location’s card machine was down. I had to go get cash from the atm, that I had not expected to spend and needed for other important movie expenses, and may a $100 deposit that I was told I’d receive when I drop the truck off. This was not true as the drop off location did not have the cash & I have to wait for a refund check from UHaul in the mail!

Rating:

5.0

Nothing really, seems all went smooth for me as far as getting there and providing my information and being on my way.

Rating:

2.0

My issue is more with your system for express check. It was stressful, not easy to use and we talked to a handful of very rude people while trying to figure it out. The man working the actual location was nice, but the truck came with none of the equipment we ordered, the man seemed to know nothing about it. I was told by a man on the phone that the man at the location could alter our drop off time since we had delays in picking the vehicle... and the man at our pick up location knew nothing about that either.

Rating:

3.0

Be on time please and also make sure that the drop off location is active. Had to call customer support twice because the places I kept getting didn’t even receive uhauls and I was told I would get charged a fee if I took it to a different location

Rating:

5.0

Good customer service

Rating:

5.0

Great customer service and very helpful

Rating:

3.0

Very helpful came picked up key for truck after being dropped at different location 4090 grant St were no one was there to accept unit was very disappointed with the service from that dealer no call back took 2 days and 4 calls and emails to finally get uhaul to tell me what to do with keys finally when they called ridge auto sales it was taken care of within 1 hour so great job to ridge auto sales but poor job at uhaul 800 service #

Rating:

5.0

DRESS UP SO WOMEN WOULD FILL SAFE. LOOK RUFF

Rating:

3.0

The rates and plan that is quoted with the 800 number should be valid when you get to the rental location. If I was told flat rate and no mileage then why was I charged for mileage and a completely different pricing on the screen at the location... That needs to be improved upon and furthermore I did not receive a callback from my call to customer service.

Rating:

5.0

Do the same thing for the next customer that you done for me thankyou very much it was a perfect trip.

Rating:

5.0

GREAT CUSTOMER SERVICE!!

Rating:

3.0

The trailer was in decent enough shape. The location is not very large so it can be tricky to turn a truck around in. The owner at this location is a friendly and helpful. It can be very muddy when raining though.

Rating:

1.0

When I arrived at the place, I couldn't even tell if I was at the right location. Once there, the truck I reserved wasn't even at the sight. I had to wait while the employee called to find out where we could get a truck. I then I had to drive the employee 40 min round trip to get a truck. He attached the trailor for me, took my payment and then wouldn't help guide me in the loading process of my car. Once my car was on he wouldn't inspect to make sure it was secure. I also didn't receive the $50 discount that your website clearly states you shall receive if the reserved equipment isn't there. This is probably because my original contract was cancelled to try and cover it up. As of right now, I don't plan on using Uhaul again.

Rating:

5.0

Great, friendly service. Would rent from here again.

Rating:

5.0

Nothing its fine just as is

Rating:

5.0

Very helpful and friendly. Quickly saw to what we needed. Would go back again!

Rating:

1.0

The salesman was very rude to my boyfriend very unprofessional.

Rating:

2.0

Very few items for rent.

Rating:

5.0

Experience was great..

Rating:

3.0

Not a thing staff was friendly and helpful.

Rating:

3.0

The local pick up place was very nice and understanding. The only problem I had was from the website/corporate because I had to go to 2 different places to pick up a truck. It seems the website was allowing the same truck to be reserved to more than 1 person at a time ( double booking). This was a major inconvenience. There seemed to be more than a few upset customers because of this.

Rating:

3.0

This location is great to rent from! I have twice and both times I received a great product and great help and advice from the manager. Highly recommended!

Rating:

2.0

The only reason that I recognized this as a U-haul location was seeing a few U-haul units on site. It was an unkept dirty location full of used cars for sale. You really need to visit this site in order to understand what I mean. I actually went to the liquor store next door, thinking I had arrived at the U-haul dealership. The employee was extremely helpful.

Rating:

1.0

.89 cents a mile plus 19.95 is too expensive!