Customer Reviews for Ridge Manor Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ridge Manor Motel

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Tanya B. on

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Help customer provide info

SARA G. on

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Luis F. on

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Gail B. on

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Chris M. on

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PAMELA H. on

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Wilmer F. on

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The rating would of been better if my request for a truck had gone smoother. Reserve truck on Saturday, did follow up at location on Monday to find out they didn't have a truck for me. They told me they would have a truck for me on Saturday. Did follow up with location on Friday morning to find out they still did not have a truck for me. Return Friday afternoon to find out they were able to get me a truck but at a different county. The people at this location were great but the process I had to go thru was really bad. Will definitely think twice if I have to rent a Uhaul again.

JAMES H. on

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Douglas V. on

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randall Y. on

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james B. on

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Management made sure to take care of all of our needs and provided excellent service to us. We're very satisfied!

murtuza R. on

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As last time rental process was sooth and easy thank you.

hemawattie M. on

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murtuza R. on

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the lady working there goes out of her way to help customer .

Charlene Q. on

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Charlene Q. on

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I didn't have any issues with the locations, just with the Uhaul Customer Service 800#. I would recommend both locations to anyone, however; I would not recommend Uhaul because of the way my issue was handled. I called to ask about returning my trailer and getting the next size up. Everyone I spoke with said it would not be a problem. NOBODY said that I would have to pay for another trailer. The only fee I was told I might have was a drop off fee. I agreed to that. I had the first trailer for a few hours, however; it wasn't big enough. I asked to speak with a supervisor and the person refused to get me a supervisor. She told me I had to call a district manager or something like that. She did not offer to help me. When someone is moving regardless of what the issue is or who's fault it is, a little help/compassion can go a long way. Because of her I would not recommend Uhaul to anyone.

jesus F. on

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christal H. on

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Joshua M. on

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Came to pick up the Uhaul from this location and there was a homeless gentleman with all of his belongings stacked on top of the back of the Uhaul. Took a minute for him to remove all of his belongings from the back of the Uhaul only to be asked to drive him, and his belongings (including a broken down motorcycle) across town.

mary J. on

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Nick L. on

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They are always there to help, and they go above and beyond to help!

homer T. on

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stephine C. on

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Scary experience at this strip motel The office was like an over heated broom closet with no where to sit while you wait for the attendant to finish smoking, Dirty and smelled

Donald M. on

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jolene R. on

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David S. on

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The folks at RM motel were friendly and made the rental process very easy. They explained everything to me and all was as they presented. It is also easy to get in and out of the location.

Nick L. on

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Joe W. on

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In an odd location. Employee was helpful but I definitely felt I needed to be on guard.

brenda P. on

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arlie D. on

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They were very professional and the equipment was very clean. We will certainly rent from them the next time we need to haul any items.

Nicolas S. on

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lois T. on

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The location was conviently located, the office was orderly, the service was quick to get me on my way in a well maintained trailer.

julie G. on

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Tom C. on

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Deena C. on

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Get it right

JENNIE D. on

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Ross W. on

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richard Q. on

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Justin L. on

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Excellent customer service, thanks! We will be back for a fourth time soon!

Dan C. on

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Left trailer tire had no dust cap .lt wad full dirt. An accident waiting to happen.

DANIELLE W. on

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The owner and customer service here are outstanding! This was our second rental from this location. I would highly recommend! Thank you!

HARRIETT C. on

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Very helpful

DANIEL G. on

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james B. on

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Nice people

FRED P. on

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Joseph H. on

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The lady was nice. Room was dirty, reaked of cigarettes, no ac. Waited about 45 minutes in a very hot room because computer "authorizing my credit card offline". Card was swiped about 8 times. Making customers go to hotel and clientele make you afraid of getting mugged or worse isn't acceptable. Again, the lady was very nice. Hotel... Don't appreciate being sent there.

ernest M. on

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YVONNE H. on

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Stephen G. on

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Leighann H. on

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older place but friendly people

madaline O. on

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SANDRA K. on

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Very friendly and efficient!

Nick L. on

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Clean the inside of the truck! Make sure the truck has A/C before renting it out. This has been the worst experience ever renting from U-haul!

Brad M. on

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Good service and nice people at this location. Very painless process. Thanks.

Kristina D. on

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Looked like we picked it up from a run down crack motel. Staff was rude. No help with hook up, and then had to return the first trailer because tail lights didn't work.

Hans B. on

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over the years have rented many trucks at UHaul and the truck was the newest, best condition I ever got.

Richard D. on

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Frank E. on

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David M. on

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DAVID O. on

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When I arrived at my destination, I called the number I was given to ask where I should return my rental truck. The person could not give me a location even though I provided her the complete address where I was located. She said she was going to connect me with a local office to help. Then the phone line was disconnected and I did not get a call back even though my cell was listed on the contract which she was viewing. So I was left up to my own devices to find a location in a town I was not familiar with. The agent should have more tools to help a person locate a return location.

Joshua G. on

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Everything was great thankyou

Annette T. on

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Location has very courteous personnel.

Steve H. on

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KENNETH B. on

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Very friendly people. Service was great. Had the trailer I needed in stock.

Raeschyle W. on

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Janet H. on

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john S. on

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NEIDDY S. on

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Cynthia H. on

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Ronald H. on

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AARON H. on

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Just saw the email saying I rented a uhaul from them. One problem though..I never rented one from them. All the information listed like address and phone number is 4 YEARS old! Don't know what type of scam they are pulling. Credit card isn't even my card number.

DENNIS K. on

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Great rental facility!!!! Second time there...

SUE G. on

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Helpful and attentive.

bob H. on

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Service was on time

jamie M. on

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Dennis K. on

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Dennis F. on

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David H. on

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BENJAMIN R. on

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GREAT SERVICE AT BOTH LOCATIONS. WILL HAVE MY Future sale

NARICE G. on

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DENNIS K. on

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avery D. on

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Raj was helpful on time and handled the transaction as promised

Michael J. on

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Bad experience dolly was to small damaged my car

laura F. on

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larry F. on

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marlene A. on

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The low lifes living there are stealing gas it was not 5 eighths of a tank it was a quarter tank now u tryin to charge me for fuel can anyone there do math? U have just over 100 miles on truck.....i did not check fuel on contract but did call my wife complaining they rent trucks allmost out of fuel..no way will we pay that fuel bill nor will we ever consider u haul again

MIGUEL V. on

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julie G. on

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The manager who took care of me was very kind and was very helpful.

PHILIP H. on

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Susan L. on

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Very professional and quick customer service.

HELLEN D. on

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Biggest mess ever! I reserved a 17' truck at one location and called the day before to make sure my truck would be there and was informed my reservation was changed to a different location. I was not called to inform me of this change so thankfully I had phoned. We I got to the other Haul location they didn't have the 17' truck I order and I had to choose between a 20' or 26' size. The gas tank had only a quarter of a tan of gas and I had to stop and put gas in immediately. I picked up the truck at 9 am and returned it at 3 pm and there was no one in the office to take care of me to look over the truck and give me the final cost. I am supposedly getting a $50 rebate so hopefully that will come through.

GERALD S. on

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Very good as usual thats why I keep coming back!

DEBBIE P. on

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SHIRLEY C. on

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THE LADY THAT HANDLED U-HAUL WASN'T THERE I LEFT THE TRAILER WITH HER HUSBAND. NEVER SAW HER, SHE'S PROBABLY VERY CAPABLE.

JAMES G. on

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ANDREW D. on

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MARY S. on

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Dale S. on

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Old motel , very rough and uninviting.

Linda B. on

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This is a dirty, "shady looking" / derelict motel with a bunch of shady characters sitting along the front.....no manager around (he was in Palatka, Fl for "a few days"...a cigarette smoking, toothless, intoxicated man directed me to the assistant managers room....I knocked and a toothless very intoxicated, man in his underwear answered the door and said "just leave it" and shut the door. We called 1-800-go-u-haul and told customer service the story, they took the info and gave us permission to leave the tow dolly and "get away from that place".

BRUCE E. on

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