The area smelled pretty bad not sure what it was. There was renovations going on at the motel. Improve the quality of the air.Michele F.
Customer Reviews for Ridge Manor Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steve P.
They are hauling off building materials in the trailers and mine was nasty I had to clean before I could use they are redoing there roof at motel and hauling off with closed trailers I have pics also and when I came back to drop off they had anther Trailor back up there so no I have never had that before and did not come hook me up check out or anythingJimmy D.
Customer did not leave a comment.Jessica N.
Everything was top notch.Rebecca D.
Customer did not leave a comment.mark A.
Keep your word. I reserved a truck 2 weeks ago and told it was guaranteed only to be told the day before the reservation that my pickup location was moved half an hour away.JULIO C.
This was not my pick up point, I had to go to this one because Uhaul couldn't get a truck to the original pick up location even with 4 days notice! then had to give me a bigger truck because that location didn't have the size truck I rented. which in turn cost more money in fuel. How to improve - hire competent peopleShawn B.
Very fast and quickCHRISTOPHER U.
Customer did not leave a comment.RICHARD ALLEN H.
Customer did not leave a comment.Carolyn B.
Service was excellent - agent was very courteous, friendly, and exceptionally helpful!glenn H.
Customer did not leave a comment.darrel K.
Electrical connector was bad. Only hazards worked. Had to drive with no lights to Advance Auto where I spent $12.00 on new lighting pigtail extension. Told owner when I returned the unit and showed them the new pigtails that I had to buy and they argued with me and did not help with the cost of the new wires. Not good customer service. Not well maintained electrical.Jeff A.
Quick and efficient had no problems Thank!thomas S.
Customer did not leave a comment.RONALD J.
Would recommend this center strictly due to the availability of the owner. She lives on the property and will always make herself available. She was also very helpful in getting us hooked up to the trailer as I am not very familiar with that process. The trailer we rented was clean, HOWEVER, it had a terrible smell. In fact, we could not use it until we took it home and scrubbed it thoroughly with soap and water. It smelled like animal carcasses were hauled in it. We aired it out each of the 5 days we had but the smell still lingered.george S.
Customer did not leave a comment.Richard G.
Everyone was very knowledgeable and helpful.michael M.
Customer did not leave a comment.Philip M.
Very quickJoseph B.
I rented the truck drove like 15 minutes down the road and the owner of the furniture i was going to pick up messaged me to cancel the pick up so I didn't even use the truck and maybe drove 20 miles and still got charged for the whole time and everything pretty muchEddie S.
Customer did not leave a comment.robert R.
Ridge Manor UHaul folks are friendly, efficient, and helpful. I have used them four times over the last year. Very pleased with the experience.John K.
Went to pick up the 26ft truck I reserved. Pull out and less than a mile the trucks is literally wobbling if I go over 40mph. I turn around and go back. With no sort of apology she says "well it's the same price either way and the ppl who turned it in didn't say anything was wrong with the truck.'' I had to settle for a smaller truck at the same rate! Highly dissatisfied! No stars do not recommend.Tammy M.
Customer did not leave a comment.james L.
These two, went above and beyond to help me get my trailer hooked up to the truck since I forgot my hitch lock; they gave me their own lock to use!Scott S.
No change needed.jeffery B.
Very nice and helpful staff.Betsy H.
Very satisfied. Had most of the reservation and information done online before pickup. Easy hookup and dropoff. Will use this location again.Daren M.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Houston B.
No one even assisted with the trailer. I just dropped it off and the lady said my receipt is in my email.Mark R.
Great service by the employee.Jonathan Y.
Me atendieron muy rÃ¡pido muy amable y todo limpiecito y puntualesIsrael D.
Customer did not leave a comment.murtuza R.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.della C.
Customer did not leave a comment.Jeff H.
I was also charged for 3 gallons of fuel when the truck was returned at the required full levelEric B.
Customer did not leave a comment.Rebecca D.
The truck appaered to have a tramission problem. I reported that when I dropped it off.daniel C.
My Uhaul wasn't at a full tank, which was fine because I was only driving an hour, but I didn't want to be expected to fill it all the way back up.Sianna T.
Customer did not leave a comment.John G.
Customer did not leave a comment.jerry M.
Customer did not leave a comment.Amanda E.
Raj is friendly and efficient. Would do business with him in the future.John K.
Customer did not leave a comment.Kenneth P.
Strap broken on trailerbernard J.
Good service they are willing to work with the customer to make the process smoothGregory F.
Customer did not leave a comment.thomas A.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.richards W.
Customer did not leave a comment.albert W.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.pedro C.
Customer did not leave a comment.MICHALE F.
Very niceherbert F.
Help customer provide infoTanya B.
Customer did not leave a comment.SARA G.
Customer did not leave a comment.Luis F.
Customer did not leave a comment.Gail B.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.PAMELA H.
The rating would of been better if my request for a truck had gone smoother. Reserve truck on Saturday, did follow up at location on Monday to find out they didn't have a truck for me. They told me they would have a truck for me on Saturday. Did follow up with location on Friday morning to find out they still did not have a truck for me. Return Friday afternoon to find out they were able to get me a truck but at a different county. The people at this location were great but the process I had to go thru was really bad. Will definitely think twice if I have to rent a Uhaul again.Wilmer F.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Douglas V.
Customer did not leave a comment.randall Y.
Management made sure to take care of all of our needs and provided excellent service to us. We're very satisfied!james B.
As last time rental process was sooth and easy thank you.murtuza R.
Customer did not leave a comment.hemawattie M.
the lady working there goes out of her way to help customer .murtuza R.
Customer did not leave a comment.Charlene Q.
I didn't have any issues with the locations, just with the Uhaul Customer Service 800#. I would recommend both locations to anyone, however; I would not recommend Uhaul because of the way my issue was handled. I called to ask about returning my trailer and getting the next size up. Everyone I spoke with said it would not be a problem. NOBODY said that I would have to pay for another trailer. The only fee I was told I might have was a drop off fee. I agreed to that. I had the first trailer for a few hours, however; it wasn't big enough. I asked to speak with a supervisor and the person refused to get me a supervisor. She told me I had to call a district manager or something like that. She did not offer to help me. When someone is moving regardless of what the issue is or who's fault it is, a little help/compassion can go a long way. Because of her I would not recommend Uhaul to anyone.Charlene Q.
Customer did not leave a comment.jesus F.
Customer did not leave a comment.christal H.
Came to pick up the Uhaul from this location and there was a homeless gentleman with all of his belongings stacked on top of the back of the Uhaul. Took a minute for him to remove all of his belongings from the back of the Uhaul only to be asked to drive him, and his belongings (including a broken down motorcycle) across town.Joshua M.
Customer did not leave a comment.mary J.
They are always there to help, and they go above and beyond to help!Nick L.
Customer did not leave a comment.homer T.
Scary experience at this strip motel The office was like an over heated broom closet with no where to sit while you wait for the attendant to finish smoking, Dirty and smelledstephine C.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.jolene R.
The folks at RM motel were friendly and made the rental process very easy. They explained everything to me and all was as they presented. It is also easy to get in and out of the location.David S.
Customer did not leave a comment.Nick L.
In an odd location. Employee was helpful but I definitely felt I needed to be on guard.Joe W.
Customer did not leave a comment.brenda P.
They were very professional and the equipment was very clean. We will certainly rent from them the next time we need to haul any items.arlie D.
Customer did not leave a comment.Nicolas S.
The location was conviently located, the office was orderly, the service was quick to get me on my way in a well maintained trailer.lois T.
Customer did not leave a comment.julie G.
Customer did not leave a comment.Tom C.
Get it rightDeena C.
Customer did not leave a comment.JENNIE D.
Customer did not leave a comment.Ross W.
Customer did not leave a comment.richard Q.
Excellent customer service, thanks! We will be back for a fourth time soon!Justin L.
Left trailer tire had no dust cap .lt wad full dirt. An accident waiting to happen.Dan C.
The owner and customer service here are outstanding! This was our second rental from this location. I would highly recommend! Thank you!DANIELLE W.
Very helpfulHARRIETT C.