This location had only three trucks from which to choose, but had the one I needed. As a last minute alternative to previous plans (thanks to Enterprise for screwing me over) the place was fantastic. No complaints at all
WILLIAM C
Customer Reviews for Ridgway's KC's Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Limited parking and difficult area to navigate truck in.
Michael LHad just what I needed. Very helpful staff.
JEFFREY RAll went very well. service was friendly and professional. al terms were clear with no surprises. Truck was great. Couldn't ask for a better more stress free experience.
GEORGE MCheck engine light on truck. Lock box was frozen shut it is not covered from the elements.
Matt SUnfortunately this was my worst experience with U-Haul the truck pulled real hard to the left the couldn't hardly keep truck on road it was dirty and just wore out.
Seth BGreat customer service. A+
ROLLAND KSo nice cordial people.
Cindy MThey were not open when I dropped off the tow dolly on Saturday morning. I thought they would be open. I dropped it off and left them a message on there voicemail.
Alan SVery friendly and easy to work with, made sure we had exactly what we needed and equipment was in perfect condition, I will definitely be back here when I need to rent a U-Haul again and will recommend them
ROGER LFriendly and had truck ready at time of pickup.
David TWhen I rented the equipment I noticed that there is a headlight out but other than that everything was great
Tiffany BI've rented from many uhaul facilities over the last 30 years. All experiences were fine. But this specific facility (Ridgeway) was an absolute delight. Husband and wife owners. Both were very pleasant and helpful. The simplest rental experience I've ever had.
Keith OExtremely nice and helpful. Would recommend this location to anyone. This was my first time renting a UHAUL and being in charge of my move, on my own. They made everything very easy. Great customer service!!
Shannon CLocation is difficult to get out of when using any truck larger than a van. Otherwise a solid location, easy to find
Matthew HWe lost the catalytic converter and entire exhaust system on the trip. Hopefully Uhaul can preform more frequent maintenance and inspections.
Rolland KThe cab could use vacuumed, the back door is hard to lift. I drove one with a back up camera. You should install them all all. Overall great!
Wendy LThe business owner was extremely helpful in the process. Would recommend them to anyone looking to rent.
Mary HThe location and owner of the local shop were excellent, but the app malfunctioned and I wasn't able to submit a photo of the trailer, which was naturally very frustrating while standing in the hot sun after moving all day. I eventually just took my own photos for my files and called U-Haul to report that the trailer had been dropped off.
Erica BAppreciate the smoothness and assistance I needed at the time! TY
JOE BNothing at all.
John CPersonable and friendly service!
David HNothing had everything ready all I had to do is stop and pick it up and go. Excellent job keep it up will go here again if I need anything.
Desarae BOwner didn't show up until at least 30 minutes past my reservation time (which was also the time they were supposed to open). No apology, no sense of urgency to make up the lost time. Seems like a very disorganized place. Will not be back if I can help it.
David JThe original drop off location address was incorrect. I had an hour long wait on the phone to get this location at Ridgeway for drop off authorized.
Donna HVery nice receptionist
LEAH WThey are very nice people and went above and beyond to make sure I got my equipment on the day I had it reserved. Thank you so much
CAROLYN SMore size availability we could only find a 16
David FTruck availability. Didn’t need the larger truck I received
Susan RDidn't have the appliance dolly that I ordered.
Cynthia KThe location was not open as advertised. I couldn’t get the ap to work or locate me to do a virtual drop off so I asked owner to call me to confirm and all I got back was a charge for fuel for 12.75 which was bogus as I made a point to fill it exactly to level I had when I got it. I was so dissatisfied with this rental.
BRUCE KVery friendly and represents U-Haul well.
Denzel PBe more up front on the importance of online check and return when returning after hours.
James RThere was dog food in the back and the front windshield was covered in bird poop and bugs
Nicole RThey switched the truck on us and NEVER switched the paperwork. It didn't have the right mileage and the gas was only 3/4but they changed us the extra money to fill it up more than what we used and DOUBLED the mileage
MARK SVery nice !
DEBORA WThe customer service was AMAZING. The man took the time to show us how to connect the trailer etc and was so friendly and personable. The experience was quick and efficient. Will definitely give my business to these owners in the future!
Kea TGreat friendly service that you don’t see often anymore at this location
Timothy HDropped off after hours but spoke to gentleman on the phone that was very helpful.
CAREY BThis location gets an A+. Always friendly and helpful.
Rolland Kbusinesslike and capable
SANDRA YCheck-in was simple.
Boyd KA gentleman came to our truck, unhooked the dolly & put it away by himself. We didn’t have to get out of the truck! Very polite & extremely helpful!
JAMES H