Customer Reviews for Ridgway's KC's Car Care
(U-Haul Neighborhood Dealer)

173 reviews

1201 W High Ave   New Philadelphia, OH 44663

(330) 339-9879

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(330) 339-9879

1201 W High Ave
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Personable and friendly service!

David H. 
Rating:
5.0

Customer did not leave a comment.

Ura Y. 
Rating:
5.0

Nothing had everything ready all I had to do is stop and pick it up and go. Excellent job keep it up will go here again if I need anything.

Desarae B. 
Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

Owner didn't show up until at least 30 minutes past my reservation time (which was also the time they were supposed to open). No apology, no sense of urgency to make up the lost time. Seems like a very disorganized place. Will not be back if I can help it.

David J. 
Rating:
5.0

Customer did not leave a comment.

Maurice J. 
Rating:
5.0

The original drop off location address was incorrect. I had an hour long wait on the phone to get this location at Ridgeway for drop off authorized.

Donna H. 
Rating:
5.0

Very nice receptionist

LEAH W. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Marilyn A. 
Rating:
5.0

They are very nice people and went above and beyond to make sure I got my equipment on the day I had it reserved. Thank you so much

CAROLYN S. 
Rating:
5.0

More size availability we could only find a 16

David F. 
Rating:
5.0

Truck availability. Didn't need the larger truck I received

Susan R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Didn't have the appliance dolly that I ordered.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Boyd K. 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
1.0

The location was not open as advertised. I couldn't get the ap to work or locate me to do a virtual drop off so I asked owner to call me to confirm and all I got back was a charge for fuel for 12.75 which was bogus as I made a point to fill it exactly to level I had when I got it. I was so dissatisfied with this rental.

BRUCE K. 
Rating:
5.0

Very friendly and represents U-Haul well.

Denzel P. 
Rating:
5.0

Be more up front on the importance of online check and return when returning after hours.

James R. 
Rating:
2.0

There was dog food in the back and the front windshield was covered in bird poop and bugs

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
3.0

They switched the truck on us and NEVER switched the paperwork. It didn't have the right mileage and the gas was only 3/4but they changed us the extra money to fill it up more than what we used and DOUBLED the mileage

MARK S. 
Rating:
5.0

Very nice !

DEBORA W. 
Rating:
5.0

The customer service was AMAZING. The man took the time to show us how to connect the trailer etc and was so friendly and personable. The experience was quick and efficient. Will definitely give my business to these owners in the future!

Kea T. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

vikki J. 
Rating:
5.0

Great friendly service that you don't see often anymore at this location

Timothy H. 
Rating:
5.0

Dropped off after hours but spoke to gentleman on the phone that was very helpful.

CAREY B. 
Rating:
5.0

This location gets an A+. Always friendly and helpful.

Rolland K. 
Rating:
3.0

businesslike and capable

SANDRA Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Check-in was simple.

Boyd K. 
Rating:
5.0

A gentleman came to our truck, unhooked the dolly & put it away by himself. We didn't have to get out of the truck! Very polite & extremely helpful!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

April T. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
2.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Dolly worked great. However the previous renter did not clean the oil soaked dolly.

Louis L. 
Rating:
5.0

Were good

FARIZ S. 
Rating:
5.0

Best Uhaul dealer in America

Rolland K. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

They do well already.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Very friendly and helpful

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Wonderful distributor. They need to be trainers for the area.

Barbara W. 
Rating:
5.0

This U-Haul location has excellent customer service. This operator needs to train other local sites on how to help their customers including Fast Tracks Canton LLC and Spare Parts Storage. I understand this is not a business that needs a 24/7 person in the office. But I called Spare Parts Storage to cancel and reschedule a truck for me and it was not done. Then I was scrambling to find a truck. Ridgeway's KC's Car Care was there to help the whole time. He needs to be the larger distributor in the Dover New Philadelphia Oh area. HATS OFF TO RIDGEWAY'S KC'S CAR CARE>

Barbara W. 
Rating:
5.0

Nothing. This was my best truck rental experience and the best truck I have ever rented

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Awesome service!

Rhonda F. 
Rating:
5.0

They were very friendly and easy to work with in providing me with the right equipment for my relocation. I would recommend!

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Best moving truck experience I have had. I've rented moving trucks over 50 times in my life and by far the best experience I've had. Highly recommend this location.

ROLLAND K. 
Rating:
5.0

Customer did not leave a comment.

Julia N. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

Shauna S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Since I rented a 26' truck from another location and they wasn't open when I went to pick it up and had to call customer service and they redirected to another location to get a 20' truck which meant I had to make extra trips which cost me more money in mileage, I wouldn't not recommend uhaul to anyone but KC's was very professional which I will recommend his personal business to anyone but not the other one n which I called both numbers on his business window and never got a response until 9:30 and I was suppose to pickup at 9 I was in the other truck from KC's and that clown had the nerve to ask me if I was picking the truck up.

Randy B. 
Rating:
4.0

There were no moving blankets in the truck.

Sarah B. 
Rating:
5.0

Fabulous experience at Ridgway's! Excellent customer service! The owner made sure we had plenty of miles for our move and added an extra day so we didn't have to stress. After a terrible experience with a moving company that resulted in our need to rent a Uhaul, this experience was refreshing! Thank you so much Ridgway's!

KAYLA B. 
Rating:
5.0

Excellent experience

Brent M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
2.0

Hated the online only system. Could not do phone drop off as Danny has a old flip phone so could not do it that way. Was pain in ass

Danny K. 
Rating:
4.0

Customer did not leave a comment.

sandi R. 
Rating:
5.0

Customer did not leave a comment.

Edmund H. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

DENNY B. 
Rating:
4.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Brenda V. 
Rating:
4.0

Lower mileage rate.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
3.0

Put all the equipment requested in the truck or let them know you won't have it there.

William M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

I don't recall the man's name, but the employee was EXTREMELY helpful. My husband had never towed a trailer with his truck before. The Uhaul employee hooked everything up for us and went over everything we needed to know about packing and hauling the trailer. I would recommend this location to my friends and family.

Cathy T. 
Rating:
4.0

Customer did not leave a comment.

Tusccounty E. 
Rating:
4.0

very accommodating

Tusccounty E. 
Rating:
5.0

Great service. Punctual and very professional !!

Gail G. 
Rating:
5.0

I requested an appliance dolly for our move. The rental location stated there were none available anywhere in our county.

Daryl R. 
Rating:
5.0

My whole experience from reserving the trailer to returning it was excellent. Contact with the company where I picked up the trailer was great. Thank you

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
3.0

Two weekends in a row uhaul has made my move very difficult. You send an email with one pick up location that I agree to but then change it a day later. Last weekend you tried to make me drive 20 miles away to pick up the uhaul. This weekend I get an email to pick up at a certain location and it took 3 phone calls before that place could answer my question. Found out it wasn't at that location and had to go somewhere else. This service is confusing and ridiculous to your customers. If you would like you could call me at 330-340-3002 Melanie Day and I'll explain in detail about my crappy service. Moving is tough enough without all the crap I dealt with from uhaul.

Melanie D. 
Rating:
5.0

The prices were great

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

They were very helpful and friendly. The truck I ordered was there and ready for me and when I returned it, they came right out and showed me where to park it and immediately checked the gas gauge and let me know that I was good to go!

LISA B. 
No reviews have been submitted for this location.

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