Customer Reviews for Rightspace Storage Derry
(U-Haul Neighborhood Dealer)

112 reviews

125 Windham Rd   Derry, NH 03038

(603) 432-7002

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(603) 432-7002

125 Windham Rd
Derry, NH 03038

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sharon C 
Rating:
5.0

Great employees

George L 
Rating:
3.0

Self check-in process is a disaster, no WiFi at the location, wasted 45 mins trying to check-in. Finally called UHaul and spoke to very nice, helpful rep.

Margaret G 
Rating:
5.0

Customer did not leave a comment.

Karen P 
Rating:
4.0

While the location was great the 24/7 rental experience was horrible. It took almost two hours to get through it. I confirmed everything online ahead of time and when we arrived in the morning we were unable to pick up the vehicle until we were verified by calling three different people because we were renting with an out of state license. This should have been done or we could’ve been told this prior to the arrival.

Joseph E 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
3.0

Very disappointed that the moving pads that I ordered on-line were not available causing me to delay my trip because of my inquiry with your company plus having to secure blankets from a different source. Also, the instructions that come with the app need to be a little more thorough and transparent. Look at your video and without any experience attempt to use the app while navigating the instructions in the video. If it's any consolation I also tried to practice with the app long before I arrived so I would not have this problem. Tell your legal department to be a little better with navigating their legal notices and remind the customer that to move on they have to scroll through the whole legal document. Other than the app and blanket issues my experience was great. Your reps (on the phone) were outstanding helping me to navigate the instruction sets. If it weren't for the app and the issue with the blankets you would have rated a much better score.

Clifford E 
Rating:
3.0

Make sure vehicle is clean and swept out for next family's use. I was charged for equipment I didn't ask for(furniture pads and a appliance dolly). They were in my way the whole move.

Kevin J 
Rating:
5.0

Crystal provided exceptional customer service.

Gary S 
Rating:
5.0

It was a pleasure to do business with you. We will do business with you in the future again.

Ernest A 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

I can’t think of anything to improve. The location was great, the staff very helpful, and the vehicle was awesome.

Sue S 
Rating:
5.0

Customer did not leave a comment.

Shane L 
Rating:
3.0

I never received my blanket furniture pads. I paid $10. Would like a refund if possible. Thank you.

Ivan R 
Rating:
5.0

Customer did not leave a comment.

Geodarnny J 
Rating:
5.0

The dolly in the back of the truck came undone while I was driving. I had no intention of using it, but the strap broke mid-ride.

Alexander T 
Rating:
3.0

Check your trucks and make sure they are clean and empty between customers. When I got to my storage unit there was a broken couch in it and it was a mess. There was trash all over the truck. Also the app stinks. It took me 20 minutes and restarting the app 3 times to finally check out the truck and I tried on 2 phones atleast 4 times each restarting the app and it would never load the page to take a picture and enter the milage. I never got it to work.

Kyle V 
Rating:
5.0

Everything has been an excellent service. You don't have to change anything.

Alexander H 
Rating:
4.0

The agent was great and professional and I will definitely use that location again Thanks 😜

David m 
Rating:
5.0

The staff at this location are quick kind and professional a great location

Erik D 
Rating:
5.0

Everything went simply perfect. If everything is completed online then you only need to pickup the keys and drive off. I will be renting 3 more times for various furniture pieces to be moved to my new home.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Jeimilly A 
Rating:
4.0

Customer did not leave a comment.

Douglas P 
Rating:
5.0

Customer did not leave a comment.

Rebecca T 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Customer did not leave a comment.

Miguel R 
Rating:
5.0

Nothing service was excellent

AnnMarie B 
Rating:
5.0

The location was staffed by a very friendly, helpful, and cheerful employee. The truck was clean, however, the engine and transmission was beat to hell. Getting the truck into reverse was challenging as it did not always engage. The rearview mirrors on the doors were broken and did not adjust or hold in place.

David M 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
3.0

I appreciate Sean's approach and personality. I wasn't impressed with the fact that the truck still had someone else's candy wrappers in it, but that wasn't a big deal. The BIG deal was that the battery died while I was using it, and I was stuck at 9:30 PM hoping that someone would show up at my storage facility with jumper cables (because mine were parked at the U-Haul pickup location!). My wife couldn't leave the kids alone at the house so I was relieved when another customer arrived to save the day before I had to call roadside assistance. I don't think that was really the location's fault as a partner, so I have reached out to U-Haul to let them know my concern about the truck.

Jeremy H 
Rating:
5.0

Old Ford truck, 126K miles plus, very dirty inside. Had trouble shifting into Reverse. Just old and dirty. But it did what it was intended to do and that is haul our stuff from one location to another.

Alexander H 
Rating:
5.0

Customer did not leave a comment.

A S 
Rating:
5.0

Pickup and drop off were super easy - truck had a lot of miles but other than that everything worked as it should. Great experience!

Derek L 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Nothing! Drop off was fine!

Brian W 
Rating:
5.0

Customer did not leave a comment.

Kanishka W 
Rating:
5.0

I had to resubmit all of my information when I went to pick up the truck. This was tedious and repetitive. Once should have been enough.

Adine L 
Rating:
5.0

Have them deal with Sean, he was excellent.

CHRISTOPHER M 
Rating:
3.0

He charge me for insurance without giving me the option to get it.

Darielvy T 
Rating:
5.0

Excellent service!

Kanishka W 
Rating:
5.0

Not much the associate was very knowledgeable and friendly. I would come back again.

Denise D 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G 
Rating:
5.0

Be able to find my reservation in the computer

Gary G 
Rating:
5.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Customer did not leave a comment.

Ned V 
Rating:
5.0

Customer did not leave a comment.

Deborah M 
Rating:
5.0

Agents Lauren and Angel were very polite, friendly, effecient, & professional. Thank you 👍😄

Gayle W 
Rating:
5.0

Customer did not leave a comment.

Mario B 
Rating:
1.0

Customer did not leave a comment.

LUIS E 
Rating:
5.0

Personel at this location very accomodating

DAVID L 
Rating:
5.0

Customer did not leave a comment.

Ravinder C 
Rating:
5.0

Great service, thank you !

James F 
Rating:
1.0

The Uhaul online system was a nightmare, the picture part for pick up and drop off didn't work and took forever to pick up and drop off the truck. Wanted the truck for 8 hours (8-4) after it took 45 minutes to pick up the truck it told me to return it by 2. Then when I tried to drop it off and take a picture of the odometer it didn't work even after taking 7 pictures, the person who worked there was on break so I had to leave and come back 45 minutes later to finally drop it off and I wound up paying way to much money. Won't ever use Uhaul again.

Kim R 
Rating:
3.0

Vehicle seemed to have a rear hub/bearing vibration at about 55 MPH. Location services would not recognize that I was at the location when I tried to check in, even though it was recognized 15 minutes prior to my final pickup. Vehicle was clean, however was in need of routine maintenance with over 100,000 miles on the vehicle.

Kevin F 
Rating:
5.0

Everything went smoothly except on line checking in, problems with the system.

Michael C 
Rating:
5.0

Great customer service, attendant at the desk was great! Easy return!!

STEVEN R 
Rating:
4.0

The service provided was excellent and she helped me out tremendously.

Daniel B 
Rating:
5.0

Very easy and efficient process

Bernadine K 
Rating:
5.0

Excellent service with uhaul and Carol is outstanding!

JAKE S 
Rating:
5.0

Customer did not leave a comment.

STEVEN A 
Rating:
3.0

Customer did not leave a comment.

SEAN A 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
5.0

Customer did not leave a comment.

Kyle M 
Rating:
5.0

Carol is awesome! I rent my uhauls there and also use their storage space.

Jake S 
Rating:
5.0

Nothing - they were great

THOMAS M 
Rating:
5.0

Carol was helpful and easy to work with. We also used their indoor storage facilities which were clean and easy access for indoor space.

Paul D 
Rating:
5.0

Customer did not leave a comment.

Larry R 
Rating:
5.0

Carol was awesome!

Jake S 
Rating:
3.0

Woman yelled leave the truck from her car as she was driving away, so NA is about all I can rate this location

PHYLLIS M 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
4.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

Customer did not leave a comment.

michelle s 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A 
Rating:
5.0

That mobile app just never works right- you've got to fix that. The last time I rented a Uhaul it didn't work, and this time it happened again. it just kept telling me it couldn't detect my location, but the location was definitely turned on on my phone. The previous time it was some other technical issue. Both times I had to end up having a person check me in. Luckily, this time (unlike last time) there was actually a person there in the office, who was very nice and helpful and was able to check me in. It's really frustrating that you have this mobile pick up/drop off app thing, that just doesn't function correctly.

KRISTI S 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

The whole human free experience should’ve been communities prior so I wasn’t out in the cold doing it

WALTER C 
Rating:
4.0

Anybody a little tech savvy can handle doing this.

Jason C 
Rating:
5.0

Truck was clean and had an odor of disinfectant, a reassuring thing in these COVID-19 times. The on-site staff was helpful in prompting me through the mobile pickup and dropoff process (from a safe distance of course). I would definitely use this site for truck rentals in the future.

Brian S 
Rating:
5.0

Had some complications with my order, but had one of the best customer service experiences of my life. Had to re due my entire order and was on a tight time frame, but she resolved everything as fast as she possibly could. You don’t see friendly hard working customer service that much these days.

Stephanie L 
Rating:
5.0

Nothing

Magalie P 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Dennis C 
Rating:
5.0

Customer did not leave a comment.

Glenn A 
Rating:
5.0

Customer did not leave a comment.

Larry R 
Rating:
3.0

Friendly service and convenient location. The 15' truck was clean but could've used some maintenance as it seemed to not shift into gear very well, causing the truck to sound like the engine was racing longer than necessary until the shift completed. Also, the passenger door wouldn't open from the outside. It was a bit of an inconvenience however, everything else was great. I would rent again with the hopes that the next truck is better maintained.

Jean R 
Rating:
5.0

Owner and staff were very friendly and very helpful - would recommend them in the future to friends and family.

Erin M 
Rating:
4.0

Customer did not leave a comment.

Theresa H 
Rating:
4.0

Customer did not leave a comment.

MICHAEL U 
Rating:
3.0

Your price per mile is out of control and I won’t be renting again. Rip off.

Jennifer L 
Rating:
5.0

Very accommodating, van I rented was so perfect. Thank you!!

Denise C 
Rating:
5.0

Customer did not leave a comment.

gregory f 
Rating:
4.0

simplify check in check out technology

MARTIN E 
Rating:
5.0

The truck was almost brand new and the woman running the center was very pleasant and professional. Overall it was an excellent experience.

John J 
Rating:
2.0

We were left with 1/4 tank of gas and then we were charged over $50 in fuel charges. We are not happy and will not be renting a uhaul again from here. We will continue to rent from where we normally do.

Craig P 
Rating:
4.0

Customer did not leave a comment.

Tom K 
Rating:
4.0

Customer did not leave a comment.

julio q 
Rating:
5.0

UHAUL CUSTOMER SERVICE - 800# wqs HORRIBLE... 1st person was horrible, in fact I was disconnected. She didn't call back. Then I called back 5-6 times, never got connected... called back and finally after being on hold for 20=+minutes got a person who was helpful.. But overall HORRIBLE CUSTOMER SERVICE from UHAUL. (not the pick up or drop off locations - both were good)

WILLIAM P 
Rating:
2.0

I was charged a cleaning fee( I left the van clean)and a gas fee ( I filled the vehicle using your estimate chart) I want these fees refunded or else I will publish a real bad review!

Barry D 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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