Nothing - they were greatTHOMAS M.
Customer Reviews for Rightspace Storage Derry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carol was helpful and easy to work with. We also used their indoor storage facilities which were clean and easy access for indoor space.Paul D.
Customer did not leave a comment.Larry R.
Carol was awesome!Jake S.
Woman yelled leave the truck from her car as she was driving away, so NA is about all I can rate this locationPHYLLIS M.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.William S.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.michelle S.
Customer did not leave a comment.ALEXANDER A.
That mobile app just never works right- you've got to fix that. The last time I rented a Uhaul it didn't work, and this time it happened again. it just kept telling me it couldn't detect my location, but the location was definitely turned on on my phone. The previous time it was some other technical issue. Both times I had to end up having a person check me in. Luckily, this time (unlike last time) there was actually a person there in the office, who was very nice and helpful and was able to check me in. It's really frustrating that you have this mobile pick up/drop off app thing, that just doesn't function correctly.KRISTI S A.
Customer did not leave a comment.James W.
The whole human free experience should've been communities prior so I wasn't out in the cold doing itWALTER C.
Anybody a little tech savvy can handle doing this.Jason C.
Truck was clean and had an odor of disinfectant, a reassuring thing in these COVID-19 times. The on-site staff was helpful in prompting me through the mobile pickup and dropoff process (from a safe distance of course). I would definitely use this site for truck rentals in the future.Brian S.
Had some complications with my order, but had one of the best customer service experiences of my life. Had to re due my entire order and was on a tight time frame, but she resolved everything as fast as she possibly could. You don't see friendly hard working customer service that much these days.Stephanie L.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.Glenn A.
Customer did not leave a comment.Larry R.
Friendly service and convenient location. The 15' truck was clean but could've used some maintenance as it seemed to not shift into gear very well, causing the truck to sound like the engine was racing longer than necessary until the shift completed. Also, the passenger door wouldn't open from the outside. It was a bit of an inconvenience however, everything else was great. I would rent again with the hopes that the next truck is better maintained.Jean R.
Owner and staff were very friendly and very helpful - would recommend them in the future to friends and family.Erin M.
Customer did not leave a comment.Theresa H.
Customer did not leave a comment.MICHAEL U.
Your price per mile is out of control and I won't be renting again. Rip off.Jennifer L.
Very accommodating, van I rented was so perfect. Thank you!!Denise C.
Customer did not leave a comment.gregory F.
simplify check in check out technologyMARTIN E.
The truck was almost brand new and the woman running the center was very pleasant and professional. Overall it was an excellent experience.John J.
We were left with 1/4 tank of gas and then we were charged over $50 in fuel charges. We are not happy and will not be renting a uhaul again from here. We will continue to rent from where we normally do.Craig P.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.julio Q.
UHAUL CUSTOMER SERVICE - 800# wqs HORRIBLE... 1st person was horrible, in fact I was disconnected. She didn't call back. Then I called back 5-6 times, never got connected... called back and finally after being on hold for 20=+minutes got a person who was helpful.. But overall HORRIBLE CUSTOMER SERVICE from UHAUL. (not the pick up or drop off locations - both were good)WILLIAM P.
I was charged a cleaning fee( I left the van clean)and a gas fee ( I filled the vehicle using your estimate chart) I want these fees refunded or else I will publish a real bad review!Barry D.
Carole provided excellent customer service!Kelly G.
Customer did not leave a comment.William G.
Carol was excellent ! She took very good care of us !James C.
Customer did not leave a comment.Jacqueline B.
Customer did not leave a comment.BARBARA L.
Customer did not leave a comment.Martin W.
Customer did not leave a comment.Stacy F.
Customer did not leave a comment.Eric B.
The appropriate equipment should be in the van.Sue H.
Customer did not leave a comment.Tracy O.
The only problem was that we set up a mobile pickup, but the site wasn't notified, so they did not leave a key out. Luckily they opened at our pickup time, so we only had to wait 5 minutes.Neil S.
Customer did not leave a comment.Andrea G.